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I obviously upset soem one at pistonheads ref the my customer service experience with a Well know Sheffield TVR dealership I only read 3 of the comments. No doubt the said company in Sheffield had put a complaint in to PH but as yet I haven't received any contact from said company asking me to contact them to discuss the issue.... Unless someone had a bun fight over the topic....
Oh well
Buzz
Oh well
Buzz
Ask about it in the website feedback forum... http://www.pistonheads.com/gassing/forum.asp?h=0&a...
Someone should at least explain who removed it and why - I'd be interested to as I read your original thread.
Someone should at least explain who removed it and why - I'd be interested to as I read your original thread.
I do think its a small enough issue. Ive only ever heard good stuff about said garage and to post saying you wont deal with them again becuase someone had a bad day on the phone may be a bit harsh. I would also ask in website feedback instead of posting here again after the post was already removed, i guess because of n&s issues.
Funky said:
Ive only ever heard good stuff about said garage and to post saying you wont deal with them again becuase someone had a bad day on the phone may be a bit harsh.
Well I agree it was a fairly small issue but if mention of even a small issue/complaint is removed from the forum it's no surprise that you've only every heard good things about them!It may have been a bad day on the phone but that is no excuse whatsoever. You don't get a second chance to make a first impression...
rm55 said:
It may have been a bad day on the phone but that is no excuse whatsoever. You don't get a second chance to make a first impression...
Agreed and I'm the worst at holding things against garages if they mess up. However it would have to be something a little bigger then a phonecall going slightly wrong.I haven't even been there but all my phone dealings have been perfect. It's a shame the op didn't experience that but I would say instead of posting here give them a second shot. Sometimes it's worth it
Russell at RP rarely reads PH, so i doubt he would have complained.
The comments your post received were to inform you that the lady on reception is new and that you should contact Russell directly if you felt so agrieved rather than post on here.
I can't remember who said it
, but i think someone also said that they were surprised anyone would even bother to complain about such a trivial issue
The comments your post received were to inform you that the lady on reception is new and that you should contact Russell directly if you felt so agrieved rather than post on here.
I can't remember who said it
, but i think someone also said that they were surprised anyone would even bother to complain about such a trivial issueBuzz Billsberry said:
I obviously upset soem one at pistonheads ref the my customer service experience with a Well know Sheffield TVR dealership I only read 3 of the comments. No doubt the said company in Sheffield had put a complaint in to PH but as yet I haven't received any contact from said company asking me to contact them to discuss the issue.... Unless someone had a bun fight over the topic....
Oh well
Buzz
Just as likely that a user has reported your post to the Mods, as it breaks the "No naming and shaming" policy that PH runs.Oh well
Buzz
Which part of the rules have you not read? Dennis Publishing needs to protect itself legally. The thread title and general tone was very negative. Personally I expected it to be removed. (Yes, PH is a dictatorship, it is not like most forums where slagging off occurs all the time.)
When I read the original post I thought it was OTT anyway, just go somewhere else, why make such a big deal about it?
When I read the original post I thought it was OTT anyway, just go somewhere else, why make such a big deal about it?
Targarama said:
Which part of the rules have you not read? Dennis Publishing needs to protect itself legally. The thread title and general tone was very negative. Personally I expected it to be removed. (Yes, PH is a dictatorship, it is not like most forums where slagging off occurs all the time.)
Exactly, legally Haymarket (cough, not Dennis) are the publisher of any post made on Pistonheads and so will be harassed, sued and bottom raped if anyone posts something on here that the subject takes offence to. Because they are seen as having money it will be (and has been) pursued through the courts so to save the website money for the website rather than legal fees it's better to not allow naming and shaming on here.Of course if the poster of N&S would like to sign a legally binding contract to pay all legal costs and fines resulting in any action against PH I'm sure they might let you post it. Be aware though Haymarket use very expensive legal brains.
Ps. If you think the removal was harsh the bottom line is it's better to be safe than sorry and if it's seen by PH staff it "may" be put back but only if it's not regarded as a N&S issue.
TBH the naming and shaming rule is stupid. Anyone can tell that people post their own opinion, individual's opinions are clearly notthose of Haymarket.
I suspect Haymarket have't really had a lawyer look at this in any depth, they have just made an assumption that they will be sued because they have had a threat previously. (Most legal threats are a try on).
Newspapers print letter from the public all of the time about all sorts of things where people are named and shamed, they don't get sued unless it was an editorial and only then if the allegations are unfounded.
I suspect Haymarket have't really had a lawyer look at this in any depth, they have just made an assumption that they will be sued because they have had a threat previously. (Most legal threats are a try on).
Newspapers print letter from the public all of the time about all sorts of things where people are named and shamed, they don't get sued unless it was an editorial and only then if the allegations are unfounded.
blueg33 said:
TBH the naming and shaming rule is stupid. Anyone can tell that people post their own opinion, individual's opinions are clearly notthose of Haymarket.
I suspect Haymarket have't really had a lawyer look at this in any depth, they have just made an assumption that they will be sued because they have had a threat previously. (Most legal threats are a try on).
Newspapers print letter from the public all of the time about all sorts of things where people are named and shamed, they don't get sued unless it was an editorial and only then if the allegations are unfounded.
If it was your business that was potentially at risk through what may be a legally unproven situation what you would do? Take the risk?I suspect Haymarket have't really had a lawyer look at this in any depth, they have just made an assumption that they will be sued because they have had a threat previously. (Most legal threats are a try on).
Newspapers print letter from the public all of the time about all sorts of things where people are named and shamed, they don't get sued unless it was an editorial and only then if the allegations are unfounded.
FourWheelDrift said:
Targarama said:
Which part of the rules have you not read? Dennis Publishing needs to protect itself legally. The thread title and general tone was very negative. Personally I expected it to be removed. (Yes, PH is a dictatorship, it is not like most forums where slagging off occurs all the time.)
Exactly, legally Haymarket (cough, not Dennis) are the publisher
Targarama said:
If it was your business that was potentially at risk through what may be a legally unproven situation what you would do? Take the risk?
TBH I would look for proof. As I said there are plenty of places where things are said that are derogatory but are personal opinion. Is there any evidence that these places have been sued? Newspapers are the obvious target as they print all sorts of letters and comments, but I dont see them being sued unless they have printed a defamation in their own name.Defamation by proxy...not at all convinced that Haymarket have to worry.
There are two reasons to have N&S rules;
1. The one that's being discussed in this thread ie the host site in this case PH/Haymarket being sued for hosting libellous comments. I believe there is precedent for this and the person who was libelled successfully sued the owner of the website for hosting the comment(s)
2. A general responsibility to prevent malicious posting of erroneous information about people or businesses. It's quite easy for rubbish to be posted about someone or something that suddenly becomes accepted and it's then the adage of '10 years to build a reputation 10 seconds to destroy it' and in these days of Google it's quite easy to find 'out of context' snippets of information.
Even if a later posting disproves teh allegation then we all know the addage of 'mud sticks'
So in both cases it's best to have a blanket rule of no N&S as moderators don't have the time to investigate every claim and as well all know there are ALWAYS two sides to a story.
Very simplistic answer to a difficult and complicated subject but hopefully you get the drift?
1. The one that's being discussed in this thread ie the host site in this case PH/Haymarket being sued for hosting libellous comments. I believe there is precedent for this and the person who was libelled successfully sued the owner of the website for hosting the comment(s)
2. A general responsibility to prevent malicious posting of erroneous information about people or businesses. It's quite easy for rubbish to be posted about someone or something that suddenly becomes accepted and it's then the adage of '10 years to build a reputation 10 seconds to destroy it' and in these days of Google it's quite easy to find 'out of context' snippets of information.
Even if a later posting disproves teh allegation then we all know the addage of 'mud sticks'
So in both cases it's best to have a blanket rule of no N&S as moderators don't have the time to investigate every claim and as well all know there are ALWAYS two sides to a story.
Very simplistic answer to a difficult and complicated subject but hopefully you get the drift?
V8 GRF said:
... some brilliant stuff ...
Just in case there's anyone in any doubt, then Teds original post still stands today:
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Also, as an aside, everyone who has registered on PH specifically agreed to the PH posting rules; which includes N&S.
Thanks for the interesting replies and different take on things guys and yes I guess it was a load of b
ks! maybe. For me the customer is king and every sale is a sale no matter how small. It's the smaller items which are the bread and butter of most co's out there.
What I'm trying to say was it would have been good to be treated with courtesy & professionalism... its the minimum you would expect. I've recently returned a brake upgrade kit to another well known TVR dealer and its was resolved courteously & professionally.... after all a small order today could lead to bigger more regular orders in the future especially with the LS3 proj. for the Tam on the horizon. If they can't get the approach right for small orders such as the diff oil for the Tam then etc...
My customers always get treated with the full attention they deserve especially when they've taken time out to ring and offer currency in exchange for goods I have in stock. People answering the phone are the face of the business it’s very important to give the appropriate focus and professional response.
Well anyway lets not drag it out any further or this thread might not be on too long either.
Buzz
ks! maybe. For me the customer is king and every sale is a sale no matter how small. It's the smaller items which are the bread and butter of most co's out there.What I'm trying to say was it would have been good to be treated with courtesy & professionalism... its the minimum you would expect. I've recently returned a brake upgrade kit to another well known TVR dealer and its was resolved courteously & professionally.... after all a small order today could lead to bigger more regular orders in the future especially with the LS3 proj. for the Tam on the horizon. If they can't get the approach right for small orders such as the diff oil for the Tam then etc...
My customers always get treated with the full attention they deserve especially when they've taken time out to ring and offer currency in exchange for goods I have in stock. People answering the phone are the face of the business it’s very important to give the appropriate focus and professional response.
Well anyway lets not drag it out any further or this thread might not be on too long either.
Buzz
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