Discussion
On an earlier thread I posted about the drivers seat runner being faulty and the response was that although it was not a common problem people who had the same fault had the seat runners changed.
The car was purchased fom a TVR dealer "up North" and is still in warranty.
I have now tried two "local" TVR dealers to try and book the car in for the runner to be changed.
One took the VIN number and promised to call me back the next day, never did, therefore I gave up and tried another dealer.
The other dealer initially told me to go back to the TVR dealer who sold me the car for the warranty work to be carried out, but promised me that the sales guy would call me back, never did even after a further telephone call, still waiting.
Now if these dealers can not even be bothered to call me back and say that they do not want the work then they will also not be getting the servicing work or the exhaust upgrade that I am after.
Hopefully the dealers read this board and maybe, only maybe will recognise this thread and have the decency to call me.
If not then I will take the car back to where it was purchased from (250 mile round trip) but will be letting everyone know at the local TVR meeting who these dealers are.
Rant over.
The car was purchased fom a TVR dealer "up North" and is still in warranty.
I have now tried two "local" TVR dealers to try and book the car in for the runner to be changed.
One took the VIN number and promised to call me back the next day, never did, therefore I gave up and tried another dealer.
The other dealer initially told me to go back to the TVR dealer who sold me the car for the warranty work to be carried out, but promised me that the sales guy would call me back, never did even after a further telephone call, still waiting.
Now if these dealers can not even be bothered to call me back and say that they do not want the work then they will also not be getting the servicing work or the exhaust upgrade that I am after.
Hopefully the dealers read this board and maybe, only maybe will recognise this thread and have the decency to call me.
If not then I will take the car back to where it was purchased from (250 mile round trip) but will be letting everyone know at the local TVR meeting who these dealers are.
Rant over.
So .. you bought a car from a dealer far away, and when you want some warranty work doing you want the local dealers (who didn't get the sale?) to do it?
Knowing what i do about the pricing structure for TVR warranty work i'm not surprised they don't call you back, they're losing money just talking to you at warranty rates.
Admittedly they should have said there and then that they didn't want to do the work, but i also feel you're being incredibly cheeky they way you've approached it, if I've read your post correctly.
Knowing what i do about the pricing structure for TVR warranty work i'm not surprised they don't call you back, they're losing money just talking to you at warranty rates.
Admittedly they should have said there and then that they didn't want to do the work, but i also feel you're being incredibly cheeky they way you've approached it, if I've read your post correctly.
joospeed said:
Knowing what i do about the pricing structure for TVR warranty work i'm not surprised they don't call you back, they're losing money just talking to you at warranty rates.
Well it must be a pretty crap warranty system TVR have if it discourages dealers other than the selling dealer from doing the work, not to mention probably dodgy under European Competition laws.
If I buy a car under manufacturers warranty, then I expect any dealer to sort out any warranty problems.
Joospeed
Do not entirly agree with your comments, I purchased the car from a distant dealer as they had it in stock at the time I wanted it.
My local TVR dealer lost the franchise as many others have so where would you reccomend owners of these cars take them for warranty work?.
On a plus point the first dealer has now come back to me and the car is booked in, so they will be getting all of the the servicing work and any upgrades from me.
I believe that the customer should come first.
>> Edited by SHIFTY on Tuesday 31st May 09:34
Do not entirly agree with your comments, I purchased the car from a distant dealer as they had it in stock at the time I wanted it.
My local TVR dealer lost the franchise as many others have so where would you reccomend owners of these cars take them for warranty work?.
On a plus point the first dealer has now come back to me and the car is booked in, so they will be getting all of the the servicing work and any upgrades from me.
I believe that the customer should come first.
>> Edited by SHIFTY on Tuesday 31st May 09:34
AlexRWD said:
joospeed said:
Knowing what i do about the pricing structure for TVR warranty work i'm not surprised they don't call you back, they're losing money just talking to you at warranty rates.
Well it must be a pretty crap warranty system TVR have if it discourages dealers other than the selling dealer from doing the work, not to mention probably dodgy under European Competition laws.
If I buy a car under manufacturers warranty, then I expect any dealer to sort out any warranty problems.
I would agree that if the dealers were paid proper warranty rates then any dealer should sort it out. TVR warranty rates are very poor, they offset the money lost on warranty work against the initial sale price and hope they come out on top at the end, if they don't make the initial sale i'm not surprised they don't want the warranty work afterwards. Sounds like shifty has a result .. though i suspect they'll get their lost money back in the long run ...
edited to add : at joospeed the car comes first, the customer comes a close second though
>> Edited by joospeed on Tuesday 31st May 09:50
Podie said:
Joolz is right in what he says, but it's not just TVR that don't pay much for warranty work... you'll find that most manufacturers are the same... including the big boys.
I can understand why you'd be knarked at the dealer for not returning your call, and IMHO that's a poor show.
But surely the dealer is between a rock and a hard place? If he returns the call and cannot afford to do the work, then he'd have to refuse it (and no doubt they are obligued to service all warranty requests as part of being an authorised dealer)?
A tricky one...
_DeeJay_ said:
Joolz is right in what he says, but it's not just TVR that don't pay much for warranty work... you'll find that most manufacturers are the same... including the big boys.
I can understand why you'd be knarked at the dealer for not returning your call, and IMHO that's a poor show.
But surely the dealer is between a rock and a hard place? If he returns the call and cannot afford to do the work, then he'd have to refuse it (and no doubt they are obligued to service all warranty requests as part of being an authorised dealer)?
A tricky one...
Hence the reason so many new / small dealers don't last very long...
Agree.. not a good position for anyone...
I bought my T350 from Peninsula which is a 500 mile round trip from me because they had in stock what I wanted.
On the only problem I have had they were fantastic, my car was recovered on a low loader back to them and they sent me a replacement vehicle back on the same truck. I discussed the distance issue with Phil at Peninsula before I bought the car and we both knew what we were getting into.
I did approach Stanstead TVR as my local dealer when the inital problem came to light to be told they were not keen to do the work, for the reasons already stated in this thread. And very up front they were too. You cannot give them a
hard time when the car did not come from them.
Notwithstanding. Stanstead TVR were very honest and explained the reasons well and as such I will be usung them very shortly when the warranty runs out and for servicing.
I think the moral is you need to go into TVR with your eyes open
>> Edited by ibroker on Tuesday 31st May 16:06
On the only problem I have had they were fantastic, my car was recovered on a low loader back to them and they sent me a replacement vehicle back on the same truck. I discussed the distance issue with Phil at Peninsula before I bought the car and we both knew what we were getting into.
I did approach Stanstead TVR as my local dealer when the inital problem came to light to be told they were not keen to do the work, for the reasons already stated in this thread. And very up front they were too. You cannot give them a
hard time when the car did not come from them.
Notwithstanding. Stanstead TVR were very honest and explained the reasons well and as such I will be usung them very shortly when the warranty runs out and for servicing.
I think the moral is you need to go into TVR with your eyes open
>> Edited by ibroker on Tuesday 31st May 16:06
I bought mine from a dealer 'up north' and TVR Centre Barnet (my local) have already agreed to do warranty work, so it's not that unusual. They'll get the servicing too of course.
From the factory's point of view paying full rates for warranty work would be a bit silly. Any dealer having a slow month in their service dept might be tempted to, er,
bend the rules on what work is required.
steve
From the factory's point of view paying full rates for warranty work would be a bit silly. Any dealer having a slow month in their service dept might be tempted to, er,
bend the rules on what work is required.
steve
Well, we're the dealer "up North"! I've just spoken with both Mike Clarke (Sales) and Mark Craddock (Service/Parts.) Please give Mark a call (01942) 717373 to discuss the seat runners, if things haven't been resolved by ourselves and if they're still not acceptable.
Hope this helps...
Hope this helps...
Stuart
Hopefully you have not misinterpreted the message.
I would have no problem in reccomending yourself for any warranty/service work especially in relation to the initial problems I had with the vehicle.
I was just suprised that one of the TVR dealers who I contacted to ask about the problem informed me that the car had to go back to whoever supplied it.
I have three TVR dealers within a 60 mile radius and therefore easier to access than yourself.
It is now booked in at a local dealer for the fault to be looked at, in nearly twelve months the only problem (fingers crossed and touching wood).
Hopefully you have not misinterpreted the message.
I would have no problem in reccomending yourself for any warranty/service work especially in relation to the initial problems I had with the vehicle.
I was just suprised that one of the TVR dealers who I contacted to ask about the problem informed me that the car had to go back to whoever supplied it.
I have three TVR dealers within a 60 mile radius and therefore easier to access than yourself.
It is now booked in at a local dealer for the fault to be looked at, in nearly twelve months the only problem (fingers crossed and touching wood).
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