Admiral Insurance

[keith52]

Hi
Thought I would let everyone know that admiral is now using a foreign call centre who are bloody useless time to change insurance I think

keith

[ds2000]

That Swansea accent can be damn hard to understand at times.

I only spoke to them a month ago and it was UK based, wonder why this has changed all of a sudden?

[Neil1300R]

At busy times they roll over to an outsourced call centre. Phone in the morning and you always get the Welsh ones.

[yeti]

Accordong to the General Gassing section, Admiral are also leading the charge to raise premiums if you have been on a driver awareness course

You now have to declare it, just the same as if you had points and they will kindly load your premium to reflect this. Cocks.

[DocW]

Also have stated that they will treat those drivers who have attended a speed awareness course the same as those who were penalized with three points. A spokesman said they broke the law and were more likely to do it again, a ringing endorsement for attempting to modify driving behaviour!
Sorry to repeat but I was typing whilst it appeared

[F1 NDW]

yeti said:

Accordong to the General Gassing section, Admiral are also leading the charge to raise premiums if you have been on a driver awareness course

You now have to declare it, just the same as if you had points and they will kindly load your premium to reflect this. Cocks.

From what I've read it does however rely on your honesty as they have no way of checking it.
Good job we are all so honest here eh?

[yeti]

F1 NDW said:

From what I've read it does however rely on your honesty as they have no way of checking it.
Good job we are all so honest here eh?

Insofar as it is not endorsed on your license, no. But I am sure there is a record of it somewhere. I wouldn't feel comfortable not disclosing it, an easy way to wriggle out of a payout surely?!

[George29]

I rang them the other day for a quote on something. The Indian bloke I spoke to was most unhelpful. He was supposed to ring me back yesterday - never happened.

I liked the welsh call centre a lot more. Especially when a woman with a nice welsh accent answered. Love that accent!

[Tony V12V]

DocW said:

Also have stated that they will treat those drivers who have attended a speed awareness course the same as those who were penalized with three points. A spokesman said they broke the law and were more likely to do it again,

NO...surely not

[Rapid rental]

Admiral insurance, what can i say. If you think they are bad trying to sort out insurance cover, wait until you make a claim. On the plus side they made record profits this year as a company!

[anonymous-user]

I have a multicar policy. I usually ring in the evenings, after 8. For the last two years I have been put through to some Canadians. When I have explained that I have managed to undercut my renewal notice with a dummy quote on Admiral's own website, they have both been unbelievably helpful, and binned the renewal notice figure in favour of the lower one without question (in fact, with apparent enthusiasm).

[v8woollie]

Rapid rental said:

Admiral insurance, what can i say. If you think they are bad trying to sort out insurance cover, wait until you make a claim. On the plus side they made record profits this year as a company!

I had a claim a couple of years ago. Admiral were first class at sorting everything out and the whole experience from accident to settlement was as smooth and efficient as I have experienced with any other insurer.

[Rapid rental]

V8woolie, i am afraid a lot has changed at Admiral in the last two years. You probably would not recognise their claims service in comparison now.

[F1 NDW]

George29 said:

I rang them the other day for a quote on something. The Indian bloke I spoke to was most unhelpful. He was supposed to ring me back yesterday - never happened.

I liked the welsh call centre a lot more. Especially when a woman with a nice welsh accent answered. Love that accent!

Hi Di Hi

[Tony V12V]

George29 said:

I rang them the other day for a quote on something.

Please tell me it wasn't track day insurance for your bike

[taylor172]

i used to love admirals welsh call centre, untill i dated a guy from cardiff, now every time i hear that accent i want to murder someone

[v8woollie]

Rapid rental said:

V8woolie, i am afraid a lot has changed at Admiral in the last two years. You probably would not recognise their claims service in comparison now.

Point taken

[outofstepuk]

had a non fault claim earlier in the year - so while they didn't pay anything, my policy was still active and they were involved. That went smoothly and my renewal came up last month and the price went down. No complaints here.

[drmw]

The most arrogant and horrible company to deal with (that's the company per se, not necessarily the person answering the phone).

Currently with them - for once looking forward to the annual hassle of changing

[mikey k]

keith52 said:

Hi
Thought I would let everyone know that admiral is now using a foreign call centre who are bloody useless time to change insurance I think

keith

Well I beg to differ
They have been using India out of UK office hours and when they are busy for ages
We've dealt with them a lot in the last 12 months
They aligned our policies and set up a multi car on two cars which included a 4 month period where one car was with the dealer on SOR (parital refund given)
They sorted out reinstatement when the new car arrived very well
They also confirmed in writing each driver retains our no claims bonus
We have just recently moved and they were very professional, even giving us a £105 rebate because we have moved to a "better" area even though we are 7 months in to the policy
Mrs K is hard to please, she also likes EDF

Now BT & N Power don't get me started on them
I don't expect to move from them in May if they are competitive