What's this all about?
What's this all about?
Author
Discussion

FalconWood

Original Poster:

1,373 posts

227 months

Sunday 13th April 2014
quotequote all
Bought my V12V last May from a dealer. The car had done 1800 miles and had had a service pre pick up. They are now chasing me for the next service at a quoted cost of £1200 plus VAT!

The same group that owns Ferrari and AM has offered to do my 16M and 550 Barchetta for a total of £1450 including VAT. How does this work? Is this why AM are in trouble? Is this a challenge to customer service loyalty?

When a 911 Turbo it's service is 20,000 miles or two years I think AM needs to think about that for survival.

krisdelta

4,673 posts

231 months

Sunday 13th April 2014
quotequote all
I think the service intervals are 10k / 1 year, I suspect the next gen will have longer intervals? I am sure you can work on that price, the other alternative is to do more miles so the service cost is a bargain vs. the fuel you'll be using wink

silverspeed

1,508 posts

260 months

Sunday 13th April 2014
quotequote all
FalconWood said:
Bought my V12V last May from a dealer. The car had done 1800 miles and had had a service pre pick up. They are now chasing me for the next service at a quoted cost of £1200 plus VAT!

The same group that owns Ferrari and AM has offered to do my 16M and 550 Barchetta for a total of £1450 including VAT. How does this work? Is this why AM are in trouble? Is this a challenge to customer service loyalty?

When a 911 Turbo it's service is 20,000 miles or two years I think AM needs to think about that for survival.
Phone around had mine done for £900 including VAT. at main dealer.

FalconWood

Original Poster:

1,373 posts

227 months

Sunday 13th April 2014
quotequote all
krisdelta said:
I think the service intervals are 10k / 1 year, I suspect the next gen will have longer intervals? I am sure you can work on that price, the other alternative is to do more miles so the service cost is a bargain vs. the fuel you'll be using wink


Is that right a 10000 service interval? If that is correct I will have to shout very hard at the dealer who is chasing me very hard. Sounds like I need to wise up!

snuffy

13,298 posts

314 months

Sunday 13th April 2014
quotequote all
If it's the same as the V8V then it's 10,000 or 1 year. You said you got the car in May 2013 and now it's April 2014. I fail to see what the dealer has done wrong - you're car is due to be serviced.

Murph7355

41,996 posts

286 months

Sunday 13th April 2014
quotequote all
FalconWood said:
Is that right a 10000 service interval? ...
OR 1yr whichever comes first.


Jon39

14,930 posts

173 months

Sunday 13th April 2014
quotequote all

The one year service interval is annoying for those covering very low mileages.

I cannot imagine that modern oil stops working, after 18 months, 3,000 miles and no short journeys.
What do you experts think?

The service reminder appears on the dashboard after about 16 months.

Anyone with a keeper, can use common sense about servicing, but probably best to stick to the rules otherwise.




snuffy

13,298 posts

314 months

Sunday 13th April 2014
quotequote all
But all cars are the same, i.e. either miles or time, whichever comes first.

My new GTR is 6,000 miles or 6 months, which does seem excessive for a 3 year old car.

FalconWood

Original Poster:

1,373 posts

227 months

Sunday 13th April 2014
quotequote all
snuffy said:
But all cars are the same, i.e. either miles or time, whichever comes first.

My new GTR is 6,000 miles or 6 months, which does seem excessive for a 3 year old car.
Yes but a Porsche is 20000 or two years!!!! Ands that's a turbo!

FalconWood

Original Poster:

1,373 posts

227 months

Sunday 13th April 2014
quotequote all
snuffy said:
If it's the same as the V8V then it's 10,000 or 1 year. You said you got the car in May 2013 and now it's April 2014. I fail to see what the dealer has done wrong - you're car is due to be serviced.
I think it is the thought that I had done about 750 miles in 10 months and they are chasing fir a big costly service. When compared to other high performance cars the interval on time and mileage is poor (vs Porsche) or costly (vs Ferrari).

krisdelta

4,673 posts

231 months

Sunday 13th April 2014
quotequote all
FalconWood said:
snuffy said:
But all cars are the same, i.e. either miles or time, whichever comes first.

My new GTR is 6,000 miles or 6 months, which does seem excessive for a 3 year old car.
Yes but a Porsche is 20000 or two years!!!! Ands that's a turbo!
Indeed, there is a clear gap in the servicing regimes, but it is what it is and you've got an amazing car - get it serviced and see if you can do 10k in a year, makes it more palatable smile

snuffy

13,298 posts

314 months

Sunday 13th April 2014
quotequote all
FalconWood said:
I think it is the thought that I had done about 750 miles in 10 months and they are chasing fir a big costly service.
Buy how would the dealer know you're only done 750 miles in 10 months ?

silverspeed

1,508 posts

260 months

Sunday 13th April 2014
quotequote all
FalconWood said:
snuffy said:
But all cars are the same, i.e. either miles or time, whichever comes first.

My new GTR is 6,000 miles or 6 months, which does seem excessive for a 3 year old car.
Yes but a Porsche is 20000 or two years!!!! Ands that's a turbo!
And reading the Porsche forum a few engines are going pop!

petop

2,408 posts

196 months

Monday 14th April 2014
quotequote all
Apart from the GT3 fire issue then the later DFi and, so far, 991 engines in the Porsche's seem to be ok.
Older 996 engines, well they are not the strongest but there are not exactly Porsches lying at the side of the road!

Dont worry, i still have Porsche DNA in me so will defend them until the Vantage gets picked up from AMW on Weds!

V8 Animal

6,015 posts

240 months

Monday 14th April 2014
quotequote all
TVR were 1 year or 10k which ever came first.
BMW work on use so as my Dayly it's 18 months on average.

erics

2,720 posts

241 months

Monday 14th April 2014
quotequote all
Works may even do better than 900 including vat.

michael gould

5,698 posts

271 months

Monday 14th April 2014
quotequote all
FalconWood said:
snuffy said:
But all cars are the same, i.e. either miles or time, whichever comes first.

My new GTR is 6,000 miles or 6 months, which does seem excessive for a 3 year old car.
Yes but a Porsche is 20000 or two years!!!! Ands that's a turbo!
well buy a fking Porsche then

steveatesh

5,366 posts

194 months

Monday 14th April 2014
quotequote all
FalconWood said:


Is that right a 10000 service interval? If that is correct I will have to shout very hard at the dealer who is chasing me very hard. Sounds like I need to wise up!
Reading this thread I can but wonder at spending that kind of money on a car without doing some due diligence on servicing etc, so I presume you are in a position where money is no object.

Why don't you think of it another way - you have an Aston V12 that needs servicing, which is a good problem to have when you think about it. Worthy of Pistonheaders and Their First World Problems in the Lounge I would say.

steveatesh

5,366 posts

194 months

Monday 14th April 2014
quotequote all
V8 Animal said:
TVR were 1 year or 10k which ever came first.
BMW work on use so as my Dayly it's 18 months on average.
Well I thought that with my Z4 but there is a small print that says it needs an oil change service every 2 years no matter what the service indicator says. Needless to say I didn't discover this for a month or two after the oil needed changing

I know my Z4 is getting on but even in those days I don't think it would have been beyond expertise to build in a two year oil warning into the service indicator : rolleyes:

Modern BMW's the same?

FalconWood

Original Poster:

1,373 posts

227 months

Monday 14th April 2014
quotequote all
michael gould said:
well buy a fking Porsche then
I f******ing have!!