Stratstone Mayfair
Discussion
Hi All
Just wanted to publically recognise the excellent service I received at Stratstone Mayfair today. Long story made short myself and my wife visited to view the DB11. (Actually prefer the Vanquish but that's another story). Anyway all the sales team were out on test drives and we were hosted by the receptionist. She was welcoming, professional, very knowledgable and the visit was very enjoyable.
Just wanted to give credit where it is due.
Regards
Josh
Just wanted to publically recognise the excellent service I received at Stratstone Mayfair today. Long story made short myself and my wife visited to view the DB11. (Actually prefer the Vanquish but that's another story). Anyway all the sales team were out on test drives and we were hosted by the receptionist. She was welcoming, professional, very knowledgable and the visit was very enjoyable.
Just wanted to give credit where it is due.
Regards
Josh
ilikeAstons said:
haha... on a more serious note... what do we think? Vanquish or DB11? I'll throw my hat in the ring and say Vanquish......Call me old fashioned....
Not up for buying either but would be the Vanquish for me. Had a good look at a DB11 at Works the other weekend and just doesn't work for me.Possibly old fashioned as well but for me the DB11 is a load of design details thrown together which don't gel whereas the Vanquish, Vantage, DBS etc are a complete design package that flows.
ilikeAstons said:
haha... on a more serious note... what do we think? Vanquish or DB11? I'll throw my hat in the ring and say Vanquish......Call me old fashioned....
Was interesting for me to see a Vanquish S next to a DB11... have to say the DB11 is a much more modern car, finally caught up with basic technology. BUT I'm still picking up the Vanquish S in a couple of weeks.... As for the receptionist... really annoys me on the phone.. can anyone guess the dealership?"Good morning" then a HUGE pause so I feel the need to speak
"Aston Martin ___" then a HUGE pause so I feel the need to speak
"How may I help you?" By now I'm not sure if I should speak or not.... what should take 3 seconds to say takes more like 10. strange!
Back on topic:
I went into AM Cambridge recently and also saw Vanquish S next to DB11 and tech aside they are different things to different people, personally the DB11 interior doesn't do it for me and my wife has a Merc.
However the Rapides did seem more luxurious and solid, but then I have two teenage boys and would use that more, so maybe there was a bias thought there.
Receptionist was helpful but salesman was very knowledgeable and pleased to put up with my ramblings and to generally talk AM, even though he's only been with the Marque for a year or two.
Sean
I went into AM Cambridge recently and also saw Vanquish S next to DB11 and tech aside they are different things to different people, personally the DB11 interior doesn't do it for me and my wife has a Merc.
However the Rapides did seem more luxurious and solid, but then I have two teenage boys and would use that more, so maybe there was a bias thought there.
Receptionist was helpful but salesman was very knowledgeable and pleased to put up with my ramblings and to generally talk AM, even though he's only been with the Marque for a year or two.
Sean
Front of house representation is the most important thing as you walk through the door. If the lady was nice and welcoming and looked pretty then that's good too just like in AM Bristol and then your handed over to a sales exec or left to enjoy your brew and peruse the showroom.
Its a shame the dealership at NP cant do the same albeit they have far too many important things on their mind there like hiding in their offices eating their sandwiches.
Its a shame the dealership at NP cant do the same albeit they have far too many important things on their mind there like hiding in their offices eating their sandwiches.
Upperworks said:
Guy goes into dealership, gets good service, and it has to come down to the receptionist's appearance? 
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