Does the servicing network let AM down?
Discussion
I suppose, like anything, it depends who you deal with. I use AM Cambridge and have never had better service from anywhere. The team there is superb.
In the past, and with a different make of car, I used another main dealer which was terrific until the guy running the service centre left. The quality of service went downhill so I stopped using them.
In the past, and with a different make of car, I used another main dealer which was terrific until the guy running the service centre left. The quality of service went downhill so I stopped using them.
AM Servicing is like a box of chocolates....
I’ve had some bad experiences. But now only use AM Works who have been pretty good
AM also has one major advantage over, say, McLaren (apart from the better starting build quality) which is that there are a whole host of very good independents too; BR, Chiltern etc
I’ve had some bad experiences. But now only use AM Works who have been pretty good
AM also has one major advantage over, say, McLaren (apart from the better starting build quality) which is that there are a whole host of very good independents too; BR, Chiltern etc
I've only had the one experience which his still ongoing, I'm not sure if it's the dealer's fault or just circumstance but I will have been without the car for over 2 weeks if (and I suspect it's not a small IF) they get it fixed for Monday
tbh it's not filling me with love for the brand
23/9 car broke down, no gears, recovered at roadside
24/9 car to dealer
25/9 diagnosed as ASM pump and also advisory to replace some pipework, warranty authorisation requested, warranty wanted assessor visit, should be within 48 hours
28/9 assessor visited after 72 hours and authorised parts
1/10 parts ordered
2/10 parts arrived and fitted, on fitting the pipes the module they were being connected to broke, new part ordered
4/10 parts arrive late
5/10 parts fitted but system would not bleed, eventually bled, now awaiting road test and setup of clutch/ box on diagnostics, won't be ready until Monday apparently, no idea why they couldn't finish it today or do it tomorrow
tbh it's not filling me with love for the brand
23/9 car broke down, no gears, recovered at roadside
24/9 car to dealer
25/9 diagnosed as ASM pump and also advisory to replace some pipework, warranty authorisation requested, warranty wanted assessor visit, should be within 48 hours
28/9 assessor visited after 72 hours and authorised parts
1/10 parts ordered
2/10 parts arrived and fitted, on fitting the pipes the module they were being connected to broke, new part ordered
4/10 parts arrive late
5/10 parts fitted but system would not bleed, eventually bled, now awaiting road test and setup of clutch/ box on diagnostics, won't be ready until Monday apparently, no idea why they couldn't finish it today or do it tomorrow
Edited by F355GTS on Friday 5th October 17:21
Have used 6 dealers and a few indies over the last 11 years or so. Some of them I wouldn't go back to but a couple of dealers have been really good. All the indies were good for what was needed at the time.
I think its like any car dealer network, some are average, a few exceptional and a few poor. Depending where you live and where you go you get a different experience.
It sometimes changes over time with change of ownership too. I went to a couple of dealers years ago that have since changed hands, and been back to one and it was completely different positive experience.
If you dont like the service you receive somewhere, try somewhere else, ask for recommendations on here......
I think its like any car dealer network, some are average, a few exceptional and a few poor. Depending where you live and where you go you get a different experience.
It sometimes changes over time with change of ownership too. I went to a couple of dealers years ago that have since changed hands, and been back to one and it was completely different positive experience.
If you dont like the service you receive somewhere, try somewhere else, ask for recommendations on here......
hmm, some question. I have found my supplying dealer in Belfast to be full of s
t! However, my local dealer (Grange, B'ham) have been nothing but perfect. I have also found that Aston Martin themselves to be superb. I do hope that AM get rid of the dealers that are, and will continue to bring the brand a bad name.
t! However, my local dealer (Grange, B'ham) have been nothing but perfect. I have also found that Aston Martin themselves to be superb. I do hope that AM get rid of the dealers that are, and will continue to bring the brand a bad name. Guess I'm just lucky having Works on my doorstep. I've had a few bits done under warranty (and some not) over the years, and I can honestly say I've never had even the slightest issue.
They even got a good will approval to replace the ski-slope as it cracked.............that's not even a warranty item.
They even got a good will approval to replace the ski-slope as it cracked.............that's not even a warranty item.
I must say I've not had any BAD experiences with AM dealership servicing although once they forgot to stamp the book, not really a big deal. For me the big issue is the level of work/inspection carried out on a service. I guess for a relatively new AM not a problem. But when I look at the service carried out by a main dealer compared to a place like Trinity the difference in scope is significant. My experience suggest this is with all brands. Main dealer will deliver what it says on the tin - oil, filter off you go. Compared to a quality indy where they check every single item and take 2 days even listing missing bolts on under trays but for the same price
F355GTS said:
tbh it's not filling me with love for the brand
You shouldn't feel too bad about it Mark.
The diagnosis was within 2 days of the breakdown.
Lucky that you are not dealing with Mercedes-Benz. They have had remarkable success with PCP in the UK, and have doubled their sales.
The workshops just cannot keep up, and you have to wait more than 3 weeks, before your car can even be looked at.
Hope your car is returned to you soon.
I've only been to two AM main dealers and been delighted with one (Cheltenham) and very pleased with the other (Grange Welwyn).
But I used Chiltern for my last service because of the attention to detail, fastidious inspection and much more reasonable labour rate. They have second hand parts too! It is cool looking at all the amazing cars, DB3 upwards, they have whilst waiting....
But I used Chiltern for my last service because of the attention to detail, fastidious inspection and much more reasonable labour rate. They have second hand parts too! It is cool looking at all the amazing cars, DB3 upwards, they have whilst waiting....
I had one bad experience with a Main Dealer and went Independent.
I use Aston Engineering in Derby and find them superb and wouldn’t go anywhere else. I have used Works for paintwork in the past and found them excellent if a bit pricey.
I can really recommend Aston Engineering and their restoration shop is worth a visit . Lovely people to deal with and very reasonably priced.
I use Aston Engineering in Derby and find them superb and wouldn’t go anywhere else. I have used Works for paintwork in the past and found them excellent if a bit pricey.
I can really recommend Aston Engineering and their restoration shop is worth a visit . Lovely people to deal with and very reasonably priced.
Felonious said:
I suppose, like anything, it depends who you deal with. I use AM Cambridge and have never had better service from anywhere. The team there is superb.
In the past, and with a different make of car, I used another main dealer which was terrific until the guy running the service centre left. The quality of service went downhill so I stopped using them.
In the past, and with a different make of car, I used another main dealer which was terrific until the guy running the service centre left. The quality of service went downhill so I stopped using them.
Thanks Felonious Global Number 1 and proud of it!
james-witton said:
I can only speak very highly of the team at AM Newcastle.
It’s not cheap but we’re not driving Hyundi’s.
Seconded for Newcastle. Great people and not had a problem.It’s not cheap but we’re not driving Hyundi’s.
I also used AM at Beamish, an independent and was very happy with them too but like the fixed price servicing now at the main dealer seeing as how Beamish gave up their accredited dealer status.
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