Headlight delamination caused by wrapping company, any fix?

[ajk9]

Morning,

I have had the unfortunate experience of a vehicle wrapping company completely cocking up an installation on my new bought V12 Vantage S. In the process, they have delaminated the right side headlight after removing and reapplying the film.

Is there anyway of being able to have this redone at dealer? I spoke to Works before I saw the car as the installer had already pointed out that it had done this and they had never come across it. Unfortunately the jokers who have done my car have come across it regularly so they are used to damaging customer cars. Before I ring Works again to see if they can help me out without needing to replace the unit, I just wanted to see if anyone knew of a way the lamination on the headlight could be reapplied at the dealer?

Cheers

Alastair

[paddy328]

When you say wrapping, do you mean ppf?

[AdamV12V]

Why aren't the wrapping company just paying for a new headlight?

[ajk9]

Thanks for the replies. It's XPEL PPF, or at least that's what we think it is. Unfortunately we were quoted for XPEL Ultimate but it turns out they haven't used that entirely. It has turned into a complete nightmare as every panel has been applied poorly so there are stretch marks, air bubbles and damage to the PPF film on every panel in large areas.

Their stance yesterday was unreserved apologies and embarrassment for the job they have done, but they were not willing to pay to fix what they have damaged. This morning after discussing involving a solicitor, they are now saying they will sort the headlight. I want to keep my options open though as until this is paid for and sorted, I want to have myself covered.

[cayman-black]

This sounds like a complete nightmare, who are these jokers? i thought most companies are now competent at applying ppf?

Shurley if they damaged it they should pay for it, end of.

[AdamV12V]

Sounds like you are pursuing the right course of action! Sorry to hear of your troubles, I hope you get a satisfactory resolution!

[ajk9]

Thanks for the replies.

Luckily (I say luckily, but not for the other customer involved) it turns out I am not the only one to have these people do work for them and ruin their car so I have been in touch with them as well to tackle it from both sides. With it being ongoing I don't want to post names. I will update in due course though as at the moment nothing has been settled.

[Big Ry]

I'd be expecting them to return the car the to same condition it was in before they touched it. I'd want any film they had fitted removed as from what you're saying they're not competent to actually provide the service that you had agreed to.