Dealer paint issues
Discussion
Hi Guys,
Just picked up a 2015 vantage this weekend from a main dealer, skyfall silver
When I put down a deposit on the car, the dealer pointed out corrosion on both of the doors, and said this would be sorted prior to collection.
Collection day, in the showroom lighting I didn't spot anything but the next day I realised the doors they had painted looked a different shade to the rest of the body. I sent these photos to the salesman who said it is 'normal' to see variations in shade across panels on this colour of AM. I disagree! In my opinion the freshly painted doors look a lot more blue in comparison.
Please take a look at the attached pics and let me know what you guys think! Am I being too picky?
Just picked up a 2015 vantage this weekend from a main dealer, skyfall silver
When I put down a deposit on the car, the dealer pointed out corrosion on both of the doors, and said this would be sorted prior to collection.
Collection day, in the showroom lighting I didn't spot anything but the next day I realised the doors they had painted looked a different shade to the rest of the body. I sent these photos to the salesman who said it is 'normal' to see variations in shade across panels on this colour of AM. I disagree! In my opinion the freshly painted doors look a lot more blue in comparison.
Please take a look at the attached pics and let me know what you guys think! Am I being too picky?
You're right. Not a good colour match.
Traditional logic has it that silver is a tricky colour to match. (Ditto bumpers for reasons I don't understand but is always trotted out). My guess is that they didn't blend the colour into the adjoining panels and merely butt matched the door to the other panels hoping it would be OK. Often these subtle colour differences/mismatches don't show up in the light of a paint booth but do in daylight.
Might be OK to your average undiscriminating punter on a 'white goods' car but not on an Aston owned by an enthusiast. I'd be rejecting that piece of work.
One bodyshop guy I spoke to recently said, 'If you can't colour match/blend a panel on a silver car then you can't paint'.
Traditional logic has it that silver is a tricky colour to match. (Ditto bumpers for reasons I don't understand but is always trotted out). My guess is that they didn't blend the colour into the adjoining panels and merely butt matched the door to the other panels hoping it would be OK. Often these subtle colour differences/mismatches don't show up in the light of a paint booth but do in daylight.
Might be OK to your average undiscriminating punter on a 'white goods' car but not on an Aston owned by an enthusiast. I'd be rejecting that piece of work.
One bodyshop guy I spoke to recently said, 'If you can't colour match/blend a panel on a silver car then you can't paint'.
That's not good at all.
I had a small patch of corrosion on the bottom of the drivers door and another small patch next to the key hole on the passenger door which was driving me mad.
I went to Aston Martin Bristol and they ended up sorting it under warranty. They did this as a gesture of goodwill because the car was 11 years old at the time (therefore a year out of the 10 year paint warranty), and that was over a year after I bought it and I didn't even buy it from them ! They are a great dealer !
They ended up replacing both doors, and when sprayed, said that the match was not as perfect as they wanted. So they said that they would respray the whole car to ensure seamless matching however you looked at it (which they did perfectly).
The colour is titanium silver (it goes through a light silver, to a light blue in colour, not just a metallic, almost a pearlescent), a difficult colour to match perfectly, hence why they ended up carrying out a complete repsray.
I don't think you are being picky at all, I would be going back on that one, get them to look at it with you in day light.
I had a small patch of corrosion on the bottom of the drivers door and another small patch next to the key hole on the passenger door which was driving me mad.
I went to Aston Martin Bristol and they ended up sorting it under warranty. They did this as a gesture of goodwill because the car was 11 years old at the time (therefore a year out of the 10 year paint warranty), and that was over a year after I bought it and I didn't even buy it from them ! They are a great dealer !
They ended up replacing both doors, and when sprayed, said that the match was not as perfect as they wanted. So they said that they would respray the whole car to ensure seamless matching however you looked at it (which they did perfectly).
The colour is titanium silver (it goes through a light silver, to a light blue in colour, not just a metallic, almost a pearlescent), a difficult colour to match perfectly, hence why they ended up carrying out a complete repsray.
I don't think you are being picky at all, I would be going back on that one, get them to look at it with you in day light.
Edited by mad gadget on Tuesday 31st August 14:28
prestigious car manufacturers have a vested interest in how the public views their product. and i image they not at all fond of numerous body-shop bettys with multicolored body panels parading around the neighborhood. if the dealer won't listen to reason one might send a well written letter to the manufacturer (with 8x10 glossies enclosed) stating their dissatisfaction with the quality of repair work carried out by one of the retailers.
...its possible that even the thought of it might have a positive effect.
...its possible that even the thought of it might have a positive effect.
Toby Tram said:
You're not being picky at all. It's an Aston Martin!
That's a typical reply from a dealer who can't be bothered. I wonder what Aston Martin would say?
Adi
I worked at Aston Martin Works Service during the 1990's, and remember a DB7 with paint "issues..." Rectifield only with a complete respray and detail.That's a typical reply from a dealer who can't be bothered. I wonder what Aston Martin would say?
Adi
I had a titanium silver v8 vantage. I had a stone chip on the driver side front wing. Took it to the supplying dealer, asked for it to be put right.
Dropped off, said I'm off on holiday, back in two weeks to collect.
Went to pick it up, the side strake was painted into the wing. So I rejected the work, asked for it to be re-done.
Next weekend, went to collect it. The exact same problem.
Got a bit grumpy.
Next weekend, they had done it properly.
My experience of AML main dealer paint work is rather negative, and in the first photo that's a rubbish job.
Beautiful car though, great colour choice. Happy driving!
Dropped off, said I'm off on holiday, back in two weeks to collect.
Went to pick it up, the side strake was painted into the wing. So I rejected the work, asked for it to be re-done.
Next weekend, went to collect it. The exact same problem.
Got a bit grumpy.
Next weekend, they had done it properly.
My experience of AML main dealer paint work is rather negative, and in the first photo that's a rubbish job.
Beautiful car though, great colour choice. Happy driving!
I bought a new Vanquish in 2015 in Skyfall. Looked perfect on collection under the showroom lights and outside in the bright sunshine. Over the next few days in dull light I started to see paint imperfections across most panels. I think it was 17 paint issues the car had. The main issues being milky/cloudy areas; rough dry edges on panel returns and visible circles from machine sanding. (I still have the photos).
The car went to an Aston repair specialist that the factory use in Bristol, for inspection. I said at the time that if the car needed paint I would have to reject it.
I had done the factory tour and recall that at that time the cars were spray painted by hand (each car taking 40 hours) and Aston said due to every mix of paint having variations they paint every entire body trim section at the same time with the same paint.
Armed with that information I knew my Aston would never be perfect and I sadly rejected the car. It took me a year to build up the confidence in Aston again.
So the takeaways from my experience:
1. You will never be entirely happy with this Aston as it is.
2. Skyfall is a very difficult colour to match (but is a stunning colour).
3. The Aston factory use a specialist somewhere near Bristol who I’m sure will be able to do a fantastic correction for you.
The Aston Martin factory were very good about the whole thing and when I asked if I was being too picky, they said “no, we should be able to paint a car!” - same goes for your car.
Good luck!
The car went to an Aston repair specialist that the factory use in Bristol, for inspection. I said at the time that if the car needed paint I would have to reject it.
I had done the factory tour and recall that at that time the cars were spray painted by hand (each car taking 40 hours) and Aston said due to every mix of paint having variations they paint every entire body trim section at the same time with the same paint.
Armed with that information I knew my Aston would never be perfect and I sadly rejected the car. It took me a year to build up the confidence in Aston again.
So the takeaways from my experience:
1. You will never be entirely happy with this Aston as it is.
2. Skyfall is a very difficult colour to match (but is a stunning colour).
3. The Aston factory use a specialist somewhere near Bristol who I’m sure will be able to do a fantastic correction for you.
The Aston Martin factory were very good about the whole thing and when I asked if I was being too picky, they said “no, we should be able to paint a car!” - same goes for your car.
Good luck!
Edited by Djit on Wednesday 1st September 08:32
Edited by Djit on Wednesday 1st September 08:33
I've just looked at a paint scheme I used to use and there is only an approximate formulation for that colour.
Based on that the colour would need tinting by eye and would need spray outs done beforehand to check the match.....that can be a convuluted process....and would still need blending in to the adjacent panels.
Based on that the colour would need tinting by eye and would need spray outs done beforehand to check the match.....that can be a convuluted process....and would still need blending in to the adjacent panels.
cayman-black said:
Different shades of silver on the panels? completely normal i mean when they leave the factory they are the same right?
FFS what are these dealers on?
Reject it and get your money back.
^^^ This ^^^ FFS what are these dealers on?
Reject it and get your money back.
It is inexcusable that a main dealer try to pass this off as OK.
I had issues a few years back after my then Lexus was rear ended, the near side rear door was also damaged which to me meant it needed a new door skin but the approved repairer said not, they had 3 goes at getting it right, not just repairing the panel but also getting the paint to match, in all a complete failure, in the end they had no option but to replace the door skin and paint it correctly all at their expense.
It doesn't matter what car you you own, if it needs paint it has to be done so it cant be seen that it's been repaired/resprayed.
On this basis take it back, demand a full refund under your consumer rights and then stand back while they flounder for a while before begrudgingly agreeing to do it correctly.
Then on the basis of this, take your car to someone that will care for it the way you do!
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