Aston Martin Timeless Warranty!!!
Discussion
Main Aston Dealer sold a car with a new mot / warranty BUT the mot paperwork showed play in both front ball joints
The car passed its tough Aston inspection for its "TIMELESS" approved warranty just in "TIME"
before the front wheels fall off !
ASTON - Why wouldn't you change the ball joints to make the car completely roadworthy,
instead of chancing your luck !
The car passed its tough Aston inspection for its "TIMELESS" approved warranty just in "TIME"
before the front wheels fall off !
ASTON - Why wouldn't you change the ball joints to make the car completely roadworthy,
instead of chancing your luck !
So disheartening and ridiculous ...
As I understand it, the "Timeless" product is a 3rd party product. In the states it is administered by WarranTech. I had a Volvo that came with the Volvo branded policy purchased by the previous owner. It was not worth the toilet paper it was written on. A google search of WarrenTech showed that they offer products for all manner of things (refrigerators etc.) Seems they're not very popular in that regard either.
As to why would a dealer sell the car with XYZ in disrepair , I'm assuming that rather than fix the issue on their own dime (eating into their profit), they move the car hoping to get the warranty to pay the repair. However it works, it is disgraceful to let a product like that leave with issues while wearing the halo of a brand-labeled reconditioning scheme. Just gross. If AM are so concerned with their "brand" and image, they best look inward at their dealer network and after sales care.
As I understand it, the "Timeless" product is a 3rd party product. In the states it is administered by WarranTech. I had a Volvo that came with the Volvo branded policy purchased by the previous owner. It was not worth the toilet paper it was written on. A google search of WarrenTech showed that they offer products for all manner of things (refrigerators etc.) Seems they're not very popular in that regard either.
As to why would a dealer sell the car with XYZ in disrepair , I'm assuming that rather than fix the issue on their own dime (eating into their profit), they move the car hoping to get the warranty to pay the repair. However it works, it is disgraceful to let a product like that leave with issues while wearing the halo of a brand-labeled reconditioning scheme. Just gross. If AM are so concerned with their "brand" and image, they best look inward at their dealer network and after sales care.
Edited by volvodrummer on Tuesday 19th July 13:30
volvodrummer said:
So disheartening and ridiculous ...
... Just gross. If AM are so concerned with their "brand" and image, they best look inward at their dealer network and after sales care.
... Just gross. If AM are so concerned with their "brand" and image, they best look inward at their dealer network and after sales care.
Wild thinking.
Imagine if this type of after sales care arose, after you had spent millions on a Valkyrie.
A race car for the road, will presumably come with race car reliability.
After sampling some of the 11,000 rpm, I think routine engine rebuilds have already been mentioned.
Presume the Valkyrie comes with some sort of warranty?
Hope it does not become a future after care nightmare for AML.
Having spent that money, if the owners do experience a fob off, I doubt that they will simply rollover.
I’ve made it clear around here that I don’t think Stroll’s Timeless Warranty is worth the paper it is printed on. Maybe it was different pre-Stroll but now it is complete garbage, in my experience.
After my recent service fiasco, I received an email questionnaire about my experience from Aston Corporate. I thought..ok, here’s my chance to tell them how lousy it is….but..
The questions were a couple very specific multipart questions about the DEALER only, not one question about my experience with the warranty itself or with Aston corporate. It was things like…were they prompt, did they provide a loaner car…
Most of the questions I think were silly and insulting. Mostly about how I view myself and my accomplishments. It all seemed very egocentric. It’s clear that Stroll just wants to build collectibles, not cars for driving. Just trophies to keep in the garage.. Aston Martin... a car to match you Birken bag.
Note: There wasn't a single question about whether I like my car or how I am using the vehicle. Nothing about the ownership experience. Tells me a lot about what Aston is focused on these days.
|https://thumbsnap.com/2EQcBo2k[/url]
After my recent service fiasco, I received an email questionnaire about my experience from Aston Corporate. I thought..ok, here’s my chance to tell them how lousy it is….but..
The questions were a couple very specific multipart questions about the DEALER only, not one question about my experience with the warranty itself or with Aston corporate. It was things like…were they prompt, did they provide a loaner car…
Most of the questions I think were silly and insulting. Mostly about how I view myself and my accomplishments. It all seemed very egocentric. It’s clear that Stroll just wants to build collectibles, not cars for driving. Just trophies to keep in the garage.. Aston Martin... a car to match you Birken bag.
Note: There wasn't a single question about whether I like my car or how I am using the vehicle. Nothing about the ownership experience. Tells me a lot about what Aston is focused on these days.
|https://thumbsnap.com/2EQcBo2k[/url]Edited by GreasyHands on Tuesday 19th July 23:34
Slightly off topic but the level of pre sale prep done by a dealer is pretty much all over the place but some are def better than others.
Firstly expectations are sometimes un realistic, you are buying a USED car not a new one so there will be small issues along the way.
Secondly (having been caught out in the past by a less than perfect dealer) do as much due diligence as you possibly can and then make as many of these little issues as things to be rectified as part of the deal prior to signing for it.
Apart from this one dealer, on the whole my experiences have been relatively positive with the standard of preparation of cars on collection.
Firstly expectations are sometimes un realistic, you are buying a USED car not a new one so there will be small issues along the way.
Secondly (having been caught out in the past by a less than perfect dealer) do as much due diligence as you possibly can and then make as many of these little issues as things to be rectified as part of the deal prior to signing for it.
Apart from this one dealer, on the whole my experiences have been relatively positive with the standard of preparation of cars on collection.
LOTM , I’m a bit confused - is this your car you have actually bought?
Assuming the case then if the ball joints do need doing I don’t understand why you aren’t simply emailing the dealer with a polite but firm request to have them dealt with rather than phoning up and not speaking to them.
This also them gives you something to forward to Aston customer services.
I’m also a little surprised that the DP is ignoring you.
Does the car actually drive badly ?
Are they local to you - if so I’d be driving it down and park it somewhere really inconveniently pending the workshop agreeing to look at it for you !
Maybe I’m missing the point but from my experiences with Works ( and Aston Cheltenham ) and various warranty claims over the years I’ve not had such a problem so perhaps just been lucky ?
Either way good luck in getting sorted.
Assuming the case then if the ball joints do need doing I don’t understand why you aren’t simply emailing the dealer with a polite but firm request to have them dealt with rather than phoning up and not speaking to them.
This also them gives you something to forward to Aston customer services.
I’m also a little surprised that the DP is ignoring you.
Does the car actually drive badly ?
Are they local to you - if so I’d be driving it down and park it somewhere really inconveniently pending the workshop agreeing to look at it for you !
Maybe I’m missing the point but from my experiences with Works ( and Aston Cheltenham ) and various warranty claims over the years I’ve not had such a problem so perhaps just been lucky ?
Either way good luck in getting sorted.
Finding Neutral said:
The level of prep from main dealers on the whole is shocking
Not all dealers are the same, ive had very positive experiences of Newcastle and Nottingham. Last time I bought a 3 year old Vantage Roadster from Newcastle, it was handed over like a new car, all consumables were new and it had been professionally detailed. It was the best used car purchase Ive had and would go back again.
However The Timeless Warranty for the next 12 months didnt cover the flaking paint on wing mirror arms, milky wheel finish on diamond cut wheels, corrosion coming through on the chrome side strakes ...all at just under 4 years old. Thankfully AM Newcastle sorted all these issues out.
I feel OP's pain. For me the dealer who sells the car should NOT be the one that does the inspection as it is clearly open for abuse. Some dealers sell the car with known faults knowing the warranty should cover it and is an awful way to do business. Some here may recall that my particular car was delivered with big ends knocking! They tried to fob me off saying it was injector noise 
They also lied saying it would have a 'brand new' engine fitted but turns out they only fit rebuilt units. AM Gaydon were fantastic with my predicament however and I haven't a bad word for 'Aston Martin', but some dealers (Northern Ireland, UK) are shocking and it does get the brand a bad name. Whereas Birmingham were great in helping resolve my issues.
They also lied saying it would have a 'brand new' engine fitted but turns out they only fit rebuilt units. AM Gaydon were fantastic with my predicament however and I haven't a bad word for 'Aston Martin', but some dealers (Northern Ireland, UK) are shocking and it does get the brand a bad name. Whereas Birmingham were great in helping resolve my issues.Edited by macdeb on Wednesday 20th July 10:19
I think I'll also chip in a bit on the topic of this thread, the "Timeless" warranty. As many people do, I was given a one-year Timeless when I bought my V8V from a main dealer. I have since extended it twice: once for two years and the last time for a year.
Since I've had the warranty I've had:
In several of the above cases the initial reaction from the Timeless organisation was to push back and try to refuse the claim; it was only the persistence of my local dealer, who pushed back against the push-back and prepared supporting documents, videos, etc as well as going through Gaydon Tech Support as required that has lead to the claims being honoured.
So, in my experience, the quality of the Timeless warranty can seem to depend on the dedication of the local dealer to support the owner and push the claims through, which can require quite a bit of extra work on their part. In my case I bought my pre-owned car through my dealer, I've had all my warranty, servicing, repair and MoT work to date done through them and I go to a few of their coffee mornings, launch previews, etc., as well as dropping in from time to time to discuss the ongoing claims, have a look around the showroom, drive the odd car (like an epic V12V). In sort, we have a relationship - one that I understand is based on them remembering my name and extracting money from my bank account in return.
I wonder if I'd have had the same support for my Timeless warranty if I'd been using an independent for repair, service and MoT service and I'd just dropped in with my warranty documents to make a claim? I know it shouldn't make any difference.
Since I've had the warranty I've had:
- a complete handbrake system rebuild (MOT failure)
- the front engine timing cover oil leak repaired (I think it involved dropping the front subframe then a full geometric)
- new satnav module due to a believed "epoch event" issue - approved and waiting for parts
- new centre console "joystick" module due to intermittent contact when selecting right - approved and waiting for parts
In several of the above cases the initial reaction from the Timeless organisation was to push back and try to refuse the claim; it was only the persistence of my local dealer, who pushed back against the push-back and prepared supporting documents, videos, etc as well as going through Gaydon Tech Support as required that has lead to the claims being honoured.
So, in my experience, the quality of the Timeless warranty can seem to depend on the dedication of the local dealer to support the owner and push the claims through, which can require quite a bit of extra work on their part. In my case I bought my pre-owned car through my dealer, I've had all my warranty, servicing, repair and MoT work to date done through them and I go to a few of their coffee mornings, launch previews, etc., as well as dropping in from time to time to discuss the ongoing claims, have a look around the showroom, drive the odd car (like an epic V12V). In sort, we have a relationship - one that I understand is based on them remembering my name and extracting money from my bank account in return.
I wonder if I'd have had the same support for my Timeless warranty if I'd been using an independent for repair, service and MoT service and I'd just dropped in with my warranty documents to make a claim? I know it shouldn't make any difference.
It's down to the mechanic who is completing the 120+ point Timeless Warranty inspection, is this performed correctly by every AM dealership?.
Any faults found would come out of the sales margin and therefore the dealership would lose revenue.
Now if the purchaser did not know of any issue then everyone is happy, when a fault is found then hopefully it will be covered by the Timeless Warranty.
When I purchased my Vanquish the car was presented as new paintwork immaculate and I was informed it had been fully detailed.
I booked the car in for an independent inspection this resulted in the supplying AM dealer fitting 4 new dampers and sorting out a leaking front timing cover seal covered by the Timeless Warranty (£8K of work). None were picked up on the Timeless Warranty inspection and neither was the fact that the car was a Volante and not a coupe as detailed on the Timeless Warranty inspection where the operation of the roof was shown as N/A.
Not saying that all AM dealers are like this but AM corporate should be looking at the facts of how many sold cars require sorting after being purchased. Try getting the history of the car from the sales team all AM dealers have access to this but will do everything they can not to show it to you if the car has a history of problems even rear end accidents.
I would obtain an independent report after purchase, and if needs be you have 30 days to hand the car back if you are not happy.
Any faults found would come out of the sales margin and therefore the dealership would lose revenue.
Now if the purchaser did not know of any issue then everyone is happy, when a fault is found then hopefully it will be covered by the Timeless Warranty.
When I purchased my Vanquish the car was presented as new paintwork immaculate and I was informed it had been fully detailed.
I booked the car in for an independent inspection this resulted in the supplying AM dealer fitting 4 new dampers and sorting out a leaking front timing cover seal covered by the Timeless Warranty (£8K of work). None were picked up on the Timeless Warranty inspection and neither was the fact that the car was a Volante and not a coupe as detailed on the Timeless Warranty inspection where the operation of the roof was shown as N/A.
Not saying that all AM dealers are like this but AM corporate should be looking at the facts of how many sold cars require sorting after being purchased. Try getting the history of the car from the sales team all AM dealers have access to this but will do everything they can not to show it to you if the car has a history of problems even rear end accidents.
I would obtain an independent report after purchase, and if needs be you have 30 days to hand the car back if you are not happy.
LordOfTheManor said:
It's clear that if you buy from good people there's a good chance of getting good service
just need to find a good one with a white car
With the TIMELESS warranty no longer that important I'll be checking out the independents I guess
So you haven't actually bought the car ? just need to find a good one with a white car
With the TIMELESS warranty no longer that important I'll be checking out the independents I guess
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