Timeless Warranty Issues
Discussion
Just wondering if anyone has had any issues with Car Care Plan who underwrite Timeless Warranty?
I currently have a ongoing issue with a claim. The dealer has been good, however the underwriter less so. I'm currently working through the complaints phase. They're making out like it never happens and I'm incredibly unfortunate to have such a terrible experience. However, I very much suspect this isn't the case.
The complaints process seems to differ whoever you speak to. The website makes it clear although it seems to be ignored in practice. The strategy seems to be that claimants get tied up in knots to the point whereby you're no longer interested and just pay the bill as it's a farce and seems to get dragged out beyond all reason.
In the interests of a balanced approach. I have made two small claims during the last few years. Both of which were approved with ease although the value was incredibly small when viewed with the latest issue and other possible bills the car could generate (coil pack and a faulty temp sensor Issue).
I do however face the predicament of renewal. I'm trying to make an informed choice if this is a common occurrence or if I have indeed been unlucky with the issues experienced. If the latter, I need to seriously consider if to renew again, self insure or explore alternatives. My concern with seeking an alternative is 'jumping from the frying pan into the fire'. I'd value other members experiences and if anyone else is facing unreasonable demands, pushback or poor administration to the Timeless policy.
I currently have a ongoing issue with a claim. The dealer has been good, however the underwriter less so. I'm currently working through the complaints phase. They're making out like it never happens and I'm incredibly unfortunate to have such a terrible experience. However, I very much suspect this isn't the case.
The complaints process seems to differ whoever you speak to. The website makes it clear although it seems to be ignored in practice. The strategy seems to be that claimants get tied up in knots to the point whereby you're no longer interested and just pay the bill as it's a farce and seems to get dragged out beyond all reason.
In the interests of a balanced approach. I have made two small claims during the last few years. Both of which were approved with ease although the value was incredibly small when viewed with the latest issue and other possible bills the car could generate (coil pack and a faulty temp sensor Issue).
I do however face the predicament of renewal. I'm trying to make an informed choice if this is a common occurrence or if I have indeed been unlucky with the issues experienced. If the latter, I need to seriously consider if to renew again, self insure or explore alternatives. My concern with seeking an alternative is 'jumping from the frying pan into the fire'. I'd value other members experiences and if anyone else is facing unreasonable demands, pushback or poor administration to the Timeless policy.
For me, the Timeless warranty was great, thankfully, as was my local dealer and indeed AM at Gaydon who were FAB! I think the problem now may be that some unscrupulous dealers will do their own inspection and put a warranty on a problem car, selling it on resulting in expensive claims. I know this to my own experience. (car delivered with big ends knocking) With this in mind, they may be clamping down on some repairs. ETA, I never had a single problem with any claim. (replacement engine x 2, replacement gearbox, seat modules, etc).
Edited by macdeb on Thursday 26th June 11:43
Edited by macdeb on Thursday 26th June 11:45
GrumpyAstonOwner said:
The complaints process seems to differ whoever you speak to. The website makes it clear although it seems to be ignored in practice. The strategy seems to be that claimants get tied up in knots to the point whereby you're no longer interested and just pay the bill as it's a farce and seems to get dragged out beyond all reason.
If you have a good case and are still getting the runaround you could say 'Given of the continuing lack of progress, if a reasonable outcome is not achieved by X date we can pass the case to the Insurance Ombudsman and let them sort it out'.https://www.financial-ombudsman.org.uk/consumers/c...
I hear that each claim costs them £750.
GrumpyAstonOwner said:
Just wondering if anyone has had any issues with Car Care Plan who underwrite Timeless Warranty?
I currently have a ongoing issue with a claim. The dealer has been good, however the underwriter less so. I'm currently working through the complaints phase. They're making out like it never happens and I'm incredibly unfortunate to have such a terrible experience. However, I very much suspect this isn't the case.
The complaints process seems to differ whoever you speak to. The website makes it clear although it seems to be ignored in practice. The strategy seems to be that claimants get tied up in knots to the point whereby you're no longer interested and just pay the bill as it's a farce and seems to get dragged out beyond all reason.
In the interests of a balanced approach. I have made two small claims during the last few years. Both of which were approved with ease although the value was incredibly small when viewed with the latest issue and other possible bills the car could generate (coil pack and a faulty temp sensor Issue).
I do however face the predicament of renewal. I'm trying to make an informed choice if this is a common occurrence or if I have indeed been unlucky with the issues experienced. If the latter, I need to seriously consider if to renew again, self insure or explore alternatives. My concern with seeking an alternative is 'jumping from the frying pan into the fire'. I'd value other members experiences and if anyone else is facing unreasonable demands, pushback or poor administration to the Timeless policy.
Not trying to be pedantic, but you ask if anyone has had issues with Car Care Plan (who underwrite Timeless). So, to be clear, is your issue with an actual Aston Martin Timeless warranty claim? I currently have a ongoing issue with a claim. The dealer has been good, however the underwriter less so. I'm currently working through the complaints phase. They're making out like it never happens and I'm incredibly unfortunate to have such a terrible experience. However, I very much suspect this isn't the case.
The complaints process seems to differ whoever you speak to. The website makes it clear although it seems to be ignored in practice. The strategy seems to be that claimants get tied up in knots to the point whereby you're no longer interested and just pay the bill as it's a farce and seems to get dragged out beyond all reason.
In the interests of a balanced approach. I have made two small claims during the last few years. Both of which were approved with ease although the value was incredibly small when viewed with the latest issue and other possible bills the car could generate (coil pack and a faulty temp sensor Issue).
I do however face the predicament of renewal. I'm trying to make an informed choice if this is a common occurrence or if I have indeed been unlucky with the issues experienced. If the latter, I need to seriously consider if to renew again, self insure or explore alternatives. My concern with seeking an alternative is 'jumping from the frying pan into the fire'. I'd value other members experiences and if anyone else is facing unreasonable demands, pushback or poor administration to the Timeless policy.
Second question - is this Timeless Warranty the original 3-year warranty that came with the car from new? Or is it one of the less-comprehensive extension Timeless warranties that the owner buys through a main dealer after the 3-year OEM expires?
I have now chosen to self-insure, considering the cost of a Timeless warranty on my 2015 V8V. The car came with 1 year as I bought it from a main dealer. I the extended it myself a couple of times, the second extension because I had a claim going through. My experience is that all my claims were honoured, but it required some real effort on the part of my MD to make it happen, especially the last claim which was for a ridiculously-expensive nav system joystick (because it appears to come as part of half the dash). The initial reaction of the Timeless people appeared to be to push back, but my MD just persisted.
I never dealt directly with Car Care Plan (and I had no idea until this thread that they underwrote it) - as far I was concerned I bought the warranty through my MD and so they were the ones I dealt with.
It´s news for me that the customer himself is supposed to go through a complaints process directly with Car Care Plan. It ought to be the main dealer who does all this.
If the main dealer is good and willing but does not get anywhere with Car Care Plan, it might be worth asking Client Services in Gaydon/Frankfurt/ROW if they could step in. I do not know if issues originating from/with Car Care Plan would make them take action (issues with main dealers as such would usually be their field). But what can you lose by politely asking for help?
If the main dealer is good and willing but does not get anywhere with Car Care Plan, it might be worth asking Client Services in Gaydon/Frankfurt/ROW if they could step in. I do not know if issues originating from/with Car Care Plan would make them take action (issues with main dealers as such would usually be their field). But what can you lose by politely asking for help?
Given Car Care Plan is wholly owned by AML themselves and not a third party, I would have thought (as above comment states) that it is the dealer that has to sort this out for you.
My car wen in for a 'type C' service with HWM yesterday, no issues identified aside for a rear diff coolant leak, HWM have discussed with Car Care and they've declined stating AM Nottingham already did this work less than 12 months ago, thus it is still covered due to the fact parts are less than 12 months old and suggested they pay for the repair. All seems to be sorted and this is the first time I have ever claimed under the Timeless system. seems fair to me.
My car wen in for a 'type C' service with HWM yesterday, no issues identified aside for a rear diff coolant leak, HWM have discussed with Car Care and they've declined stating AM Nottingham already did this work less than 12 months ago, thus it is still covered due to the fact parts are less than 12 months old and suggested they pay for the repair. All seems to be sorted and this is the first time I have ever claimed under the Timeless system. seems fair to me.
I had a massive claim rejected by CCP because the service history was out of alignment. To be fair it’s all in their small print (1 month / 1000 miles tolerance) but it left a sour taste in the mouth and I got the feeling they would wriggle out of anything if they could. I felt the dealership were piss-takers, though - that was my main gripe.
I didn’t enjoy my AM experience, although the car was great and the independent specialist I found was awesome. I think next time I’d get a known good car, self-insure and use someone like Aston Workshop or other specialist.
I didn’t enjoy my AM experience, although the car was great and the independent specialist I found was awesome. I think next time I’d get a known good car, self-insure and use someone like Aston Workshop or other specialist.
LTP said:
Not trying to be pedantic, but you ask if anyone has had issues with Car Care Plan (who underwrite Timeless). So, to be clear, is your issue with an actual Aston Martin Timeless warranty claim?
Second question - is this Timeless Warranty the original 3-year warranty that came with the car from new? Or is it one of the less-comprehensive extension Timeless warranties that the owner buys through a main dealer after the 3-year OEM expires?
I have now chosen to self-insure, considering the cost of a Timeless warranty on my 2015 V8V. The car came with 1 year as I bought it from a main dealer. I the extended it myself a couple of times, the second extension because I had a claim going through. My experience is that all my claims were honoured, but it required some real effort on the part of my MD to make it happen, especially the last claim which was for a ridiculously-expensive nav system joystick (because it appears to come as part of half the dash). The initial reaction of the Timeless people appeared to be to push back, but my MD just persisted.
I never dealt directly with Car Care Plan (and I had no idea until this thread that they underwrote it) - as far I was concerned I bought the warranty through my MD and so they were the ones I dealt with.
It's timeless warranty which came with the car when purchased used from the main dealer. It's over 3 years old so doesn't fall to manufacturer. Second question - is this Timeless Warranty the original 3-year warranty that came with the car from new? Or is it one of the less-comprehensive extension Timeless warranties that the owner buys through a main dealer after the 3-year OEM expires?
I have now chosen to self-insure, considering the cost of a Timeless warranty on my 2015 V8V. The car came with 1 year as I bought it from a main dealer. I the extended it myself a couple of times, the second extension because I had a claim going through. My experience is that all my claims were honoured, but it required some real effort on the part of my MD to make it happen, especially the last claim which was for a ridiculously-expensive nav system joystick (because it appears to come as part of half the dash). The initial reaction of the Timeless people appeared to be to push back, but my MD just persisted.
I never dealt directly with Car Care Plan (and I had no idea until this thread that they underwrote it) - as far I was concerned I bought the warranty through my MD and so they were the ones I dealt with.
CCP underwrite the Timeless warranty for AM unless it's within 3 years old (If I'm not mistaken, this is AM direct). CCP underwrite for a large number of manufacturers.
Dealer is trying, I'm trying, we're both getting the runaround. We've just about exhausted their claims process so it's being referred to the underwriter.
The dealer is shocked by the current situation and is singing from the same hymn sheet.
The dealer has escalated with Gaydon also. I'll update once I have a definitive response. In 1 year of ownership, I have had 4 issues, the car has been sat in AM for 7 months in total throughout this period. A large amount of time awaiting warranty responses and faffing around or parts on backorder.
BiggaJ said:
Given Car Care Plan is wholly owned by AML themselves and not a third party, I would have thought (as above comment states) that it is the dealer that has to sort this out for you.
To me, that ownership did not seem to be correct, so I took a quick look at the Companies House website.
Indeed, Car Care Plan Limited is not a subsidiary of Aston Martin Lagonda Global Holdings Plc .
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With regard to willingness for claims payments. You decide.
GrumpyAstonOwner said:
I share your feeling.
They tried to wriggle out the first claim I made having owned the car 3 months at that point. They tried twice to deny the claim. They then begrudgingly paid out when both points were proven to be irrelevant. It took a lot of pushback and faff. Not what I had expected from a main AM dealer. The experience I've had at Ferrari has been so much better.
I’ve heard so much good stuff where these warranty issues are paid out with no quibbling at all. And then others where it’s been a nightmare. The difference has to be the dealers, surely? Or maybe the wrong assessor. Another gripe was that it took nearly two weeks to get the assessment and subsequent rejection. They tried to wriggle out the first claim I made having owned the car 3 months at that point. They tried twice to deny the claim. They then begrudgingly paid out when both points were proven to be irrelevant. It took a lot of pushback and faff. Not what I had expected from a main AM dealer. The experience I've had at Ferrari has been so much better.
I never had a single issue with extended warranty claims with Land Rovers, they were all sorted within a day or so with a courtesy every time. But the dealer was brilliant.
In any case, I’ve switched to Porsche now so will see how they deal with warranty claims - first one next week, although it’s still under manufacturer warranty!
No courtesy cars for four weeks, so not a great start. Car Care Plan also do the JLR extended (and used car) warranties.
My only experience of dealing with them was very negative indeed. Tried very hard to wriggle out of some serious work on my Defender.
No way I would buy a warranty from them. But then again, I'm quite anti extended warranty in general: their entire business model works on taking in more money than they pay out so, if they know what they're doing, most punters will be worse off buying a policy.
My only experience of dealing with them was very negative indeed. Tried very hard to wriggle out of some serious work on my Defender.
No way I would buy a warranty from them. But then again, I'm quite anti extended warranty in general: their entire business model works on taking in more money than they pay out so, if they know what they're doing, most punters will be worse off buying a policy.
LooneyTunes said:
Car Care Plan also do the JLR extended (and used car) warranties. But then again, I'm quite anti extended warranty in general: their entire business model works on taking in more money than they pay out so, if they know what they're doing, most punters will be worse off buying a policy.
It's just insurance, with the same business model. If they pay out more than they take in then they're out of business. All they do is spread the risk amongst a number of customers, some of whom will pay out in premiums more than they get back (excepting peace of mind) so that a few poor sods are not bankrupted by their pride and joy eating its engine. The more policies they sell, the more claims they can afford to pay out without going to the wall.LTP said:
It's just insurance, with the same business model. If they pay out more than they take in then they're out of business. All they do is spread the risk amongst a number of customers, some of whom will pay out in premiums more than they get back (excepting peace of mind) so that a few poor sods are not bankrupted by their pride and joy eating its engine. The more policies they sell, the more claims they can afford to pay out without going to the wall.
They'll pass the risk up the chain (re-insurance); there's a whole panoply of insurers all supporting each other.I was staggered to discover that there are now so many more warranty policy conditions, than there used to be.
We all know (thought we knew) that electric cars have their main batteries warranted for (usually) 8 years.
That is generally understood, so no need to wade through any warranty 'small print', or is there?
Take this as one example.
Buyer purchases a 2½ year old, pre-registered EV with mileage 15 miles, at a bargain price and including the remainder of an 8 year battery warranty.
Big problem though. One of the many warranty conditions requires strict adherence to manufacturers annual servicing.
The car has been parked unsold since new and no servicing has been undertaken.
Therefore if a battery failure did occur, the claim would be declined.
[quote=Jon39]
To me, that ownership did not seem to be correct, so I took a quick look at the Companies House website.
Indeed, Car Care Plan Limited is not a subsidiary of Aston Martin Lagonda Global Holdings Plc .
Thats intersting Jon ... when I googled it yesterday I got the AI answer stating just that ... I guess it depends how you as the question as I've just looked it up again and got a different answer!!
I asked 'Who owns Car Care Plan timeless Warranties' and got the following AI reply.
Car Care Plan Timeless Warranty is owned by Car Care Plan Limited, which is part of the larger AmTrust Financial Services INC.. Car Care Plan is a leading provider of vehicle warranties in the UK and has a significant global presence. They are the preferred supplier to more than 25 motor manufacturers.
To me, that ownership did not seem to be correct, so I took a quick look at the Companies House website.
Indeed, Car Care Plan Limited is not a subsidiary of Aston Martin Lagonda Global Holdings Plc .
Thats intersting Jon ... when I googled it yesterday I got the AI answer stating just that ... I guess it depends how you as the question as I've just looked it up again and got a different answer!!
I asked 'Who owns Car Care Plan timeless Warranties' and got the following AI reply.
Car Care Plan Timeless Warranty is owned by Car Care Plan Limited, which is part of the larger AmTrust Financial Services INC.. Car Care Plan is a leading provider of vehicle warranties in the UK and has a significant global presence. They are the preferred supplier to more than 25 motor manufacturers.
As a general rule, one should completely ignore any and/ all AI replies. All they do is sift the internet and guess without benefit of common sense. If I type "Aston Martin PLC is owned by Fairy Glinda Holding Company" often enough in a large enough number of places on the internet, AI will start telling Lawrence and/ or Lance Stroll that he has sold up.
mac_doctor said:
As a general rule, one should completely ignore any and/ all AI replies. All they do is sift the internet and guess without benefit of common sense. If I type "Aston Martin PLC is owned by Fairy Glinda Holding Company" often enough in a large enough number of places on the internet, AI will start telling Lawrence and/ or Lance Stroll that he has sold up.
Spot on. If you know your subject, you quickly find AI is often wrong. The broader concern is how many take it as gospel and how it is finding more and more use in education. You can quickly figure how this will impact future generations. Davil said:
mac_doctor said:
As a general rule, one should completely ignore any and/ all AI replies. All they do is sift the internet and guess without benefit of common sense. If I type "Aston Martin PLC is owned by Fairy Glinda Holding Company" often enough in a large enough number of places on the internet, AI will start telling Lawrence and/ or Lance Stroll that he has sold up.
Spot on. If you know your subject, you quickly find AI is often wrong. The broader concern is how many take it as gospel and how it is finding more and more use in education. You can quickly figure how this will impact future generations. Do you remember when Aston Martin arranged a car display on the floor of The House of Lords?
It must be true. I saw a photograph. -
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Jon39 said:
Davil said:
mac_doctor said:
As a general rule, one should completely ignore any and/ all AI replies. All they do is sift the internet and guess without benefit of common sense. If I type "Aston Martin PLC is owned by Fairy Glinda Holding Company" often enough in a large enough number of places on the internet, AI will start telling Lawrence and/ or Lance Stroll that he has sold up.
Spot on. If you know your subject, you quickly find AI is often wrong. The broader concern is how many take it as gospel and how it is finding more and more use in education. You can quickly figure how this will impact future generations. Do you remember when Aston Martin arranged a car display on the floor of The House of Lords?
It must be true. I saw a photograph. -
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