Best way to complain about dealer service
Discussion
After 7 years of having cars (both my partners and mine) serviced at my local dealer I've finally had enough. In all that time I think I've had one service completed without some issue or another. Some of the examples of standard of service are shocking especially given the price.
After another nightmare experience only the other day I want to complain but anytime I've done this in the past I've spoken to the service manager who seems pretty uninterested.
So what should I do to get noticed. Ask to speak to dealership manager, BMW HQ or someone else?
After another nightmare experience only the other day I want to complain but anytime I've done this in the past I've spoken to the service manager who seems pretty uninterested.
So what should I do to get noticed. Ask to speak to dealership manager, BMW HQ or someone else?
[quote=Zwoelf]Do you aim to achieve anything other than venting your spleen to them by complaining?
Not sure what I aim to achieve to be honest. Not sure what the best result I can expect from complaining is but just feeling bloody frustrated. Looking closely at the history on my car it now appears they have carried out an inspection service in 2007 without changing the brake fluid and I'm just bloody annoyed as I've spent a lot of cash on maintaining a FSH
Have already had a similar issue on the oh's car when they carried out the wrong service and when i challenged them ended up taking the car back the next day.
I know a lot of PHers will tell me they walked away from the stealers years ago, I will be doing the same in future.
Not sure what I aim to achieve to be honest. Not sure what the best result I can expect from complaining is but just feeling bloody frustrated. Looking closely at the history on my car it now appears they have carried out an inspection service in 2007 without changing the brake fluid and I'm just bloody annoyed as I've spent a lot of cash on maintaining a FSH
Have already had a similar issue on the oh's car when they carried out the wrong service and when i challenged them ended up taking the car back the next day.
I know a lot of PHers will tell me they walked away from the stealers years ago, I will be doing the same in future.
neil-c said:
It now appears they have carried out an inspection service in 2007 without changing the brake fluid and I'm just bloody annoyed as I've spent a lot of cash on maintaining a FSH
That would piss me off too if the brake fluid change is specified as part of that service. Unlike BMW not to ream a customer for as much as they can - out of interest, was the car being serviced under one of their Service Inclusive pre-paid packages? Just pondering if that might be a variable in things being skimped vs. a customer paying over the counter at each instance. Nope all servicing costs have come out my own pocket.
It was the same with the other occassion I referred too. They called me to say they had only carried out a brake fluid service as that was all that was required despite me booking it in for an oil or inspection. Turned up at the service desk, opened the service book and pointed out that perhaps it was due something else.
"oh yes, so it is!! can you bring it back tomorrow?"
Absolutely incredible!!
It was the same with the other occassion I referred too. They called me to say they had only carried out a brake fluid service as that was all that was required despite me booking it in for an oil or inspection. Turned up at the service desk, opened the service book and pointed out that perhaps it was due something else.
"oh yes, so it is!! can you bring it back tomorrow?"
Absolutely incredible!!
Zwoelf said:
That would piss me off too if the brake fluid change is specified as part of that service. Unlike BMW not to ream a customer for as much as they can - out of interest, was the car being serviced under one of their Service Inclusive pre-paid packages? Just pondering if that might be a variable in things being skimped vs. a customer paying over the counter at each instance.
I don't think that a brake fluid change is part of a schduled inspection service, it is an add on.A little unusual for them to not pick this up and mention it though.
OP, if your not happy with the service they are giving you the easilest thing is to vote with your feet/wallet.
Edited by E30M3SE on Wednesday 13th July 10:28
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