Warranty claim on 535d
Discussion
I've got an extended warranty which was put on after a remote key malfunction was diagnosed as water had got into a module housed in the spoiler of the rear door. BMW quoted £600 so, as it's an existing fault, I had an independent fit a new one in. Problem is that also doesn't work so I'm wondering if I can now claim on the warranty to fix the problem.
What do you think?
What do you think?
The diagnosis & resolution was wrong (done by an indy), however the existing problem hasn't been fixed, so why do you think they'd change their stance.
Did you instruct the indy to 'fix the problem' or to 'replace this part'. If the former, then you may have some comeback against the indy, if the latter then it's your own problem.
Best bet would be to take it to a another dealer (i.e. not the one you took it to for diagnosis), and ask them to fix it under warranty.
Did you instruct the indy to 'fix the problem' or to 'replace this part'. If the former, then you may have some comeback against the indy, if the latter then it's your own problem.
Best bet would be to take it to a another dealer (i.e. not the one you took it to for diagnosis), and ask them to fix it under warranty.
Car garages are the only business I know who can get away with charging for things that don't work.
Most seem to have no idea of how to apply any logic to diagnosis - especially now with error codes. Half the time they replace perfectly good sensors, coils and injectors because the OBD2 code says so.
I miss old cars!
Most seem to have no idea of how to apply any logic to diagnosis - especially now with error codes. Half the time they replace perfectly good sensors, coils and injectors because the OBD2 code says so.
I miss old cars!
Thanks
Yes, fault was there before I bought the warranty and I'd imagine that a record of the diagnosis would be available to all dealers, so changing dealership to claim under warranty sounds difficult. I may be wrong.
Looks like either back to Indy (who did offer further diagnosis, but I needed car back) of off to another indy.
Cheers
R
Yes, fault was there before I bought the warranty and I'd imagine that a record of the diagnosis would be available to all dealers, so changing dealership to claim under warranty sounds difficult. I may be wrong.
Looks like either back to Indy (who did offer further diagnosis, but I needed car back) of off to another indy.
Cheers
R
rossfitz said:
Thanks
Yes, fault was there before I bought the warranty and I'd imagine that a record of the diagnosis would be available to all dealers, so changing dealership to claim under warranty sounds difficult. I may be wrong.
Looks like either back to Indy (who did offer further diagnosis, but I needed car back) of off to another indy.
Cheers
R
As BMW have already acknowledged that the fault was pre-existing, I would expect there to be a note on the service records somewhere registering it in case a claim was made somewhere else. Yes, fault was there before I bought the warranty and I'd imagine that a record of the diagnosis would be available to all dealers, so changing dealership to claim under warranty sounds difficult. I may be wrong.
Looks like either back to Indy (who did offer further diagnosis, but I needed car back) of off to another indy.
Cheers
R
Also, be careful claiming on a warranty for a fault you know already existed before you took the warranty out!. If the warranty company discover the deceit (and BMW now have evidence of it), they could declare the entire warranty void as you will have breached the terms of your warranty agreement (somewhere on the agreement you will have had to declare any known existing faults that will not be covered).
rossfitz said:
I had an independent fit a new one in. Problem is that also doesn't work
It seems a bit of a coincidence that a brand new replacement module should also be faulty and not work!. Are you sure that the new module not fixing the fault isn't indicating that there is an additional problem that needs sorting to get the new module operating correctly?.
rossfitz said:
I've got an extended warranty which was put on after a remote key malfunction was diagnosed as water had got into a module housed in the spoiler of the rear door. BMW quoted £600 so, as it's an existing fault, I had an independent fit a new one in. Problem is that also doesn't work so I'm wondering if I can now claim on the warranty to fix the problem.
What do you think?
Not commenting on the claim, but the problem :What do you think?
I suspect that so long as the correct replacement diversity module has been fitted, the problem is the wiring to the module. The looms pass through the tailgate hinges and are prone to breaking. IIRC it's a yellow/green wire that you will have issues with - in the offside hinge. Unplug the connectors from under the rear spoiler, then with the rear roof speaker out, pull the loom back towards the front of the car and you'll find the damaged wires.
juliann said:
Not commenting on the claim, but the problem :
I suspect that so long as the correct replacement diversity module has been fitted, the problem is the wiring to the module. The looms pass through the tailgate hinges and are prone to breaking. IIRC it's a yellow/green wire that you will have issues with - in the offside hinge. Unplug the connectors from under the rear spoiler, then with the rear roof speaker out, pull the loom back towards the front of the car and you'll find the damaged wires.
Words of wisdom. Thanks to all.I suspect that so long as the correct replacement diversity module has been fitted, the problem is the wiring to the module. The looms pass through the tailgate hinges and are prone to breaking. IIRC it's a yellow/green wire that you will have issues with - in the offside hinge. Unplug the connectors from under the rear spoiler, then with the rear roof speaker out, pull the loom back towards the front of the car and you'll find the damaged wires.
Ross
Gassing Station | BMW General | Top of Page | What's New | My Stuff