M3 DSG - Warrantee Woes
Discussion
Hello all - my first posting for years ! Good to be back :-) Sadly though I was driven (pun intended) to posting due to BMW Warrantee claim experience ! I sense a fiasco !
My 2008/9 M3 has a DSG box and it is frankly awful at below 15 mph, and really pretty bad below 30 mph. Clunky, sluggish, jerky, hesitant & inconsistently moves across those driver sensations when presented with what to me appears like the same circumstances. I.E same junction, same speed, same engine & gear box temperature etc etc. So took it in to a BMW main dealer. Where they checked for the latest software update. It had received one on 10.2010. Interesting point about this is that that update did mitigate (among other things) customer issues with the slow DSG at pulling away speeds. I also demonstrated all the issues I describe above, including " Kangarooing " when Power button is on from standstill but pulling away hard with gearbox on 6 out of 5 and traction on. The technician in passenger seat said it was to be expected (not by me sonny !) and also it was an assisted manual clutch rather then a true DSG and so it is clunky, but better than the last generation - suggesting I was lucky mine was less $hit than the last generation !!! He was however amiable and polite so I don't want to bang on about his style.
Overall though their entire approach was to move the customer away from having their own standards to acquiescence of BMW's. I have driven 3 M3s of that milage and generation (circa 25 K miles) and none of them demonstrate this to the level I showed him. I really feel very angry about the denial and avoidance in their approach. Which is simply that the gearbox functions therefore it is OK. Where as my claim is not purely functionally based but has a large element of quality and usability in it. Based on a deterioration and a marked difference that can be evidenced between any 2 M3 cars ! I.E it is both demonstrable and provable and not simply a matter of my opinion.
However a nice lady from BMW customer services called to see how my "Repairs" went (even though they did not do any !!!) So she is going to get a belly full later today when I call her back. We'll see where this gets me. I suspect nowhere. I sense they are like the Borg - resistance is futile.
Cyrus
My 2008/9 M3 has a DSG box and it is frankly awful at below 15 mph, and really pretty bad below 30 mph. Clunky, sluggish, jerky, hesitant & inconsistently moves across those driver sensations when presented with what to me appears like the same circumstances. I.E same junction, same speed, same engine & gear box temperature etc etc. So took it in to a BMW main dealer. Where they checked for the latest software update. It had received one on 10.2010. Interesting point about this is that that update did mitigate (among other things) customer issues with the slow DSG at pulling away speeds. I also demonstrated all the issues I describe above, including " Kangarooing " when Power button is on from standstill but pulling away hard with gearbox on 6 out of 5 and traction on. The technician in passenger seat said it was to be expected (not by me sonny !) and also it was an assisted manual clutch rather then a true DSG and so it is clunky, but better than the last generation - suggesting I was lucky mine was less $hit than the last generation !!! He was however amiable and polite so I don't want to bang on about his style.
Overall though their entire approach was to move the customer away from having their own standards to acquiescence of BMW's. I have driven 3 M3s of that milage and generation (circa 25 K miles) and none of them demonstrate this to the level I showed him. I really feel very angry about the denial and avoidance in their approach. Which is simply that the gearbox functions therefore it is OK. Where as my claim is not purely functionally based but has a large element of quality and usability in it. Based on a deterioration and a marked difference that can be evidenced between any 2 M3 cars ! I.E it is both demonstrable and provable and not simply a matter of my opinion.
However a nice lady from BMW customer services called to see how my "Repairs" went (even though they did not do any !!!) So she is going to get a belly full later today when I call her back. We'll see where this gets me. I suspect nowhere. I sense they are like the Borg - resistance is futile.
Cyrus
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