Windscreen - Insurance claim - advice needed
Discussion
I have a high value 6 series and have a crack in the windscreen. My insurance company is Admiral, and they have said that I can only use Autoglass. Autoglass have said that they can replace the windscreen, but once they have done this, the Active Cruise Control will no longer work and I would need to go to a dealer to reset this, and Autoglass will not cover the cost of this.
I tried speaking to Admiral to see if they would allow a main dealer to carry out the windscreen replacement and reprogramming, so that there is only one company dealing with the whole issue and if anything were to go wrong, then there is only one company that has touched the car and therefore would need to resolve.
Admiral are refusing and saying that the windscreen can only be changed by Autoglass and I would need to supply them with a quote for reprogramming of the active cruise control sensors and they would then authorise it. My real concerns are possible situations like:
A) main dealer saying Autoglass have damaged something or not fitted something correctly
B) main dealer providing an estimate before Autoglass work carried out and then once Autoglass have done the work, stating that something else needs to be done etc and Admiral not covering the cost.
Does anyone have any similar experience or advice? Am I being unreasonable or ovecautious?
I simply want one company to deal with the whole thing and take responsibility should anything go wrong. I don't really want to end up with one company blaming another.
I tried speaking to Admiral to see if they would allow a main dealer to carry out the windscreen replacement and reprogramming, so that there is only one company dealing with the whole issue and if anything were to go wrong, then there is only one company that has touched the car and therefore would need to resolve.
Admiral are refusing and saying that the windscreen can only be changed by Autoglass and I would need to supply them with a quote for reprogramming of the active cruise control sensors and they would then authorise it. My real concerns are possible situations like:
A) main dealer saying Autoglass have damaged something or not fitted something correctly
B) main dealer providing an estimate before Autoglass work carried out and then once Autoglass have done the work, stating that something else needs to be done etc and Admiral not covering the cost.
Does anyone have any similar experience or advice? Am I being unreasonable or ovecautious?
I simply want one company to deal with the whole thing and take responsibility should anything go wrong. I don't really want to end up with one company blaming another.
As a comment above.
The only thing that's mounted in the windscreen is a rain sensor.
Active cruise is normally a module in the front grille.
I had my windscreen replaced by autoglass (I have E90 with active cruise and rain sensor) and both still work fine. No coding or reprogramming needed.
If you took the car to BMW to have the windscreen done, they would only go and call out autoglass or equivalent.
The only thing that's mounted in the windscreen is a rain sensor.
Active cruise is normally a module in the front grille.
I had my windscreen replaced by autoglass (I have E90 with active cruise and rain sensor) and both still work fine. No coding or reprogramming needed.
If you took the car to BMW to have the windscreen done, they would only go and call out autoglass or equivalent.
My insurance co (Privilege) have a £75 excess if using Autoglass or £125 if you use anyone else. Check the small print. Autoglass put a new screen in my car (E70)on Sunday, did a nice tidy job and the rain and lighting sensors work fine.
I note that Autoglass did have a section in their terms about ACC and it would have to go to a dealer for reset. That must be part and parcel of a screen replacement therefore it should be down to the insurance company.
I note that Autoglass did have a section in their terms about ACC and it would have to go to a dealer for reset. That must be part and parcel of a screen replacement therefore it should be down to the insurance company.
My insurance co (Privilege) have a £75 excess if using Autoglass or £125 if you use anyone else. Check the small print. Autoglass put a new screen in my car (E70)on Sunday, did a nice tidy job and the rain and lighting sensors work fine.
I note that Autoglass did have a section in their terms about ACC and it would have to go to a dealer for reset. That must be part and parcel of a screen replacement therefore it should be down to the insurance company.
I note that Autoglass did have a section in their terms about ACC and it would have to go to a dealer for reset. That must be part and parcel of a screen replacement therefore it should be down to the insurance company.
I had Autoglass replace a windscreen in my F11 5 series recently, they are able to fix any faults themselves. The rain sensor/ auto lights were not working correctly after so they came back and replaced the sensor and all was fine, all without any quibble or hassle. They did a good job and I'd have no problem trusting them again. I am insured with LV, is it possible different insurers have different contracts with Autoglass?
Ian
Ian
Sounds to me like a case of "cheap for good reason", as in the cost of the insurance.
I am not preaching, but I do always have a VERY good look through these things to make sure their repair policy is up to what I want before buying.
To counter this, the answer to the original question is b
ks! They are completely wrong, as has already been pointed out.
Go with what they say & don't accept less than what you had when you went in & as has already been said, they should be able to sort it.
I am not preaching, but I do always have a VERY good look through these things to make sure their repair policy is up to what I want before buying.
To counter this, the answer to the original question is b
ks! They are completely wrong, as has already been pointed out.Go with what they say & don't accept less than what you had when you went in & as has already been said, they should be able to sort it.
I had my windscreen replaced recently and the guy doing it managed to cut through several wires behind the rear view mirror (I assume the sensor is for auto lights at least). The damage managed to knock out the adaptive suspension, automatic lights, airbags, seat belt tensioners and generally made the car undriveable. Once I'd shown him the number of warning lights and messages on the dashboard, he simply left and the telephone number he left for his manager was not answered.
The only positive is that the glass company responded to a tweet, accepted responsibility, covered the investigation/ repair by the dealer, provided a courtesy car for 10 days until the work was complete and didn't chase payment which was then written off. While the car was being repaired, I was advised that whenever the windscreen is replaced, the condensation sensor should also have been replaced - the cost to supply and fit being around £160.
The glass company is not named but I expect it would be close to the top of an alphabetical list
The only positive is that the glass company responded to a tweet, accepted responsibility, covered the investigation/ repair by the dealer, provided a courtesy car for 10 days until the work was complete and didn't chase payment which was then written off. While the car was being repaired, I was advised that whenever the windscreen is replaced, the condensation sensor should also have been replaced - the cost to supply and fit being around £160.
The glass company is not named but I expect it would be close to the top of an alphabetical list
James P said:
I had my windscreen replaced recently and the guy doing it managed to cut through several wires behind the rear view mirror (I assume the sensor is for auto lights at least). The damage managed to knock out the adaptive suspension, automatic lights, airbags, seat belt tensioners and generally made the car undriveable. Once I'd shown him the number of warning lights and messages on the dashboard, he simply left and the telephone number he left for his manager was not answered.
The only positive is that the glass company responded to a tweet, accepted responsibility, covered the investigation/ repair by the dealer, provided a courtesy car for 10 days until the work was complete and didn't chase payment which was then written off. While the car was being repaired, I was advised that whenever the windscreen is replaced, the condensation sensor should also have been replaced - the cost to supply and fit being around £160.
The glass company is not named but I expect it would be close to the top of an alphabetical list
This is the nightmare scenario I am trying to avoid. I have a LOT of factory fitted options on the car and really don't want Autoglass to open a can of worms and then walk off leaving me to chase Admiral for a resolution. The only positive is that the glass company responded to a tweet, accepted responsibility, covered the investigation/ repair by the dealer, provided a courtesy car for 10 days until the work was complete and didn't chase payment which was then written off. While the car was being repaired, I was advised that whenever the windscreen is replaced, the condensation sensor should also have been replaced - the cost to supply and fit being around £160.
The glass company is not named but I expect it would be close to the top of an alphabetical list
Arrrghh!!!
shopper150 said:
This is the nightmare scenario I am trying to avoid. I have a LOT of factory fitted options on the car and really don't want Autoglass to open a can of worms and then walk off leaving me to chase Admiral for a resolution.
Arrrghh!!!
I am surprised by Admiral's stance. I recently had to get the screen replaced on my E61. I was concerned that Autoglass (recommended by my insurer Esure) may make a mess of fitting the screen after reading all the horror stories on various BMW forums. I spoke to Esure who sanctioned a BMW screen without any issue. I spoke to Autoglass who said they would send a 'senior' technician (apparently they are graded 1 to 4, 4 being the best qualified with the most experience) The technician arrived at my place of work and a new screen was fitted perfectly, he clearly knew everything about fitting BMW screens. No issues inside or out, not even a fingerprint. Lights, rain sensor, fog sensor all work perfectly with no recoding required. A colleague of mine insisted on BMW doing the work on his new 135i when that got a crack on the screen - he has had numerous issues since including leaks, wind noise, etc which are still not all resolved, it came back originally 10mm out of alignment with the roof panel and has since been fitted again by them twice. Speak to Autoglass, ensure you are getting an experienced technician, watch while he does the work - I am sure they will be fine, they do a lot more windscreen replacements than your local BMW dealer will.Arrrghh!!!
Interesting how insurers vary. A couple of years ago I needed screen replacements in our VW CC and our 997S. Autoglass did the VW, with no issues, a nice enough young chap who seemed to know what he was doing and explained it al to me as he went along.
I was wary about them doing the 911 however but spoke to my insurer, Aviva, who allowed me to get it done by Paragon Porche with an OE screen. I had to pay the bill initially, almost £700 but it was refunded, less the excess, within a week.
Both cars had rain sensors but they didn't present any issues.
I was wary about them doing the 911 however but spoke to my insurer, Aviva, who allowed me to get it done by Paragon Porche with an OE screen. I had to pay the bill initially, almost £700 but it was refunded, less the excess, within a week.
Both cars had rain sensors but they didn't present any issues.
I've had the windscreen of my 'high value' 6 gran coupe changed. Auto glass failed twice to do it, both times because they brought the wrong glass. In the end the jnsurance company agreed BMW could have a go. It's about 3mm lower than it was before and the windscreen wipers were replaced at the wrong level. You simply can't win.
As for the recalibration, I'm presuming this is the camera and rain sensor, you may need to get BMW to do it but I've been told before that auto glass will pay.
As an aside, it visits about a grand for BMW to change the screen as I paid and the insurance company reimbursed me.
As for the recalibration, I'm presuming this is the camera and rain sensor, you may need to get BMW to do it but I've been told before that auto glass will pay.
As an aside, it visits about a grand for BMW to change the screen as I paid and the insurance company reimbursed me.
Interesting how different insurance companies vary. I posted a few days ago with similar concerns as I have HUD. As it happens auto glass didn't have the screen in stock but the insurer is fine with having it done at a main dealer, no push back at all. The insurance is BMW Insurance which as an aside seems very good and not particularly expensive.
Sorry OP, I appreciate that doesn't help you - but I have used auto glass a few times without problem. Will your insurer let you pay the difference in cost - I've had that discussion before.
Sorry OP, I appreciate that doesn't help you - but I have used auto glass a few times without problem. Will your insurer let you pay the difference in cost - I've had that discussion before.
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