BMW 5 Series Touring Rear suspension collapsed again

BMW 5 Series Touring Rear suspension collapsed again

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PaulDoosly

Original Poster:

41 posts

166 months

Sunday 11th September 2016
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Hi I have 535 M Tourer 2011, bought from BMW Colchester March 2015, rear suspension problem diagnosed October last year, work eventually done after 6 week wait ( recurring problem for BMW it appears so they have all the parts........for a recurring problem....go figure ) . The work was done under warranty and was about 2K . I now appear to have exactly the same problem.......on talking to BMW recovery it was pointed out I was out of the 1 year warranty period. I have bought a warranty in March of this year so covered in that respect. But the guy on the phone was alluding to the fact that if the part is replaced under warranty the guarantee on that part is only for the period until the warranty expires.......anyone else had similar problems?

Car is being delivered to BMW Colchester today so I will take up with the dealership in the morning. Any comments on this welcome.

Fox-

13,437 posts

260 months

Sunday 11th September 2016
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There is only a warranty on parts you have paid for - either in full or part. So if this was replaced under the AUC warranty then the warranty on the work expires with the rest of the AUC warranty.

However I wouldn't worry too much as it'll be covered under your insured warranty.

PaulDoosly

Original Poster:

41 posts

166 months

Sunday 11th September 2016
quotequote all
Fox- said:
There is only a warranty on parts you have paid for - either in full or part. So if this was replaced under the AUC warranty then the warranty on the work expires with the rest of the AUC warranty.

However I wouldn't worry too much as it'll be covered under your insured warranty.
so no guarantee on the parts for 12 months or anything like that?

Fox-

13,437 posts

260 months

Sunday 11th September 2016
quotequote all
PaulDoosly said:
so no guarantee on the parts for 12 months or anything like that?
No - only if you pay for the parts, either in full or by having the work done under an insured warranty where you pay an excess.

drmark

5,548 posts

200 months

Sunday 11th September 2016
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I had 2 go in mine as well. Aftermarket parts much cheaper. Think mine was around £400 fitted. These have good reputation https://aerosus.co.uk/bmw/5-series.html?gclid=CIaa...
Can't be worse than orginal wink
Check not issue with valve rather than air spring itself. Cheaper. Clue is intermittent fault.

PaulDoosly

Original Poster:

41 posts

166 months

Tuesday 13th September 2016
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drmark said:
I had 2 go in mine as well. Aftermarket parts much cheaper. Think mine was around £400 fitted. These have good reputation https://aerosus.co.uk/bmw/5-series.html?gclid=CIaa...
Can't be worse than orginal wink
Check not issue with valve rather than air spring itself. Cheaper. Clue is intermittent fault.
Just had the dealer on the phone they think its the Air Supply Unit that supplies the rear springs.....talking about 1200 to do the work. Anyone recommend anyone in Essex to do it as alternative to BMW? Just talking to Warranty people

Fox-

13,437 posts

260 months

Tuesday 13th September 2016
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Is this some sort of third party warranty then? Never normally get quoted a price for work, BMW just get on with it and BMW Insured Warranty pays the bill..

bmwmike

7,763 posts

122 months

Tuesday 13th September 2016
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I have the insured warranty and it was far from simple to deal with because the dealer (sytner in cardiff) didn't seem to know how it worked. I offered to pay toward the repair parts so that I'd get parts warranty of two years but they said no need as the items replaced under the insured warranty are warranted for two years. I even got it in writing.

Apart from that they tried to avoid claiming on the insured warranty as I had a non BMW dealer stamp in the book.

As ever depends on where you go but all BMW dealers are far from equal.

hornetrider

63,161 posts

219 months

Tuesday 13th September 2016
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PaulDoosly said:
Just had the dealer on the phone they think its the Air Supply Unit that supplies the rear springs.....talking about 1200 to do the work. Anyone recommend anyone in Essex to do it as alternative to BMW? Just talking to Warranty people
Jesus Christ. It's a 240 quid part from eBay.de and 2 hours to diy fit.

Fox-

13,437 posts

260 months

Tuesday 13th September 2016
quotequote all
bmwmike said:
I have the insured warranty and it was far from simple to deal with because the dealer (sytner in cardiff) didn't seem to know how it worked.
This is truely bizarre, it's bread and butter stuff for them! It'll come up on the system when the key is read that the car is covered. I'd imagine the majority of the work they do is warranty claims.

Mind you I tried to buy a car from that dealer once and wasn't at all inspired.

NelsonM3

1,768 posts

185 months

Tuesday 13th September 2016
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Fox- said:
bmwmike said:
I have the insured warranty and it was far from simple to deal with because the dealer (sytner in cardiff) didn't seem to know how it worked.
This is truely bizarre, it's bread and butter stuff for them! It'll come up on the system when the key is read that the car is covered. I'd imagine the majority of the work they do is warranty claims.

Mind you I tried to buy a car from that dealer once and wasn't at all inspired.
Unbelievable! BMW Insured Warranty is the best out there if you own a BMW. Takes lots of stress away as an owner.

iSore

4,011 posts

158 months

Wednesday 14th September 2016
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As these get older, I can see a coil spring conversion being marketed. E39 and E61 Tourings can be converted easily enough.

Fox-

13,437 posts

260 months

Wednesday 14th September 2016
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iSore said:
As these get older, I can see a coil spring conversion being marketed. E39 and E61 Tourings can be converted easily enough.
Nobody bothers though? I don't think I've ever seen much talk of people doing spring conversions on 5 Series Tourings. It's not as if the rear suspension is huge money like say a DRC fitted Audi or something.

iSore

4,011 posts

158 months

Wednesday 14th September 2016
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Fox- said:
Nobody bothers though? I don't think I've ever seen much talk of people doing spring conversions on 5 Series Tourings. It's not as if the rear suspension is huge money like say a DRC fitted Audi or something.
True enough, but the E39 set up was pretty reliable. Air bags are 100 quid each and a good used pump 100 quid. The F11 is less good though, major back order for bags indicating a real problem. They just shouldn't fail so soon.

Fox-

13,437 posts

260 months

Wednesday 14th September 2016
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iSore said:
True enough, but the E39 set up was pretty reliable. Air bags are 100 quid each and a good used pump 100 quid. The F11 is less good though, major back order for bags indicating a real problem. They just shouldn't fail so soon.
I don't think there is a major back order for bags any more - I agree it's piss poor they are failing. My father has a 3 year old LCI 520d Tourer which had a failed one picked up on it's first MOT. Quickly fixed under warranty with no parts lead time.