New Car Buying Experience

[bad company]

So I collected my new G30, 540 MSport last week. Obviously I was looking forward to collecting the car but the experience really could have been better.

The dealer was great in the weeks leading up to delivery, I got an email update every week with progress - that bit was good.

A few days before the handover I was asked to scan, sign and email over the pcp contract, copy of driving license, direct debit and full details to register the car. All this took half an hour or so but I assumed would save time on the day.

When the day finally came I still spent well over an hour signing:-

Handover check list x 2 copies
Registration confirmation x several copies
Purchase invoice x several copies
Supplementary invoice x several copies
New vehicle contract x several copies
New vehicle invoice x several copies
Deposit receipt
Rejection of gap insurance x 3 copies.

Then I was expected to watch a daft BMW corporate video for 10 minutes. Just some music and cars driving around. Why?

Don't get me wrong the car was great but I really was losing the will to live signing several copies of the same stuff and wasting time in the showroom.

I know we live in a 'tick box world' but there has to be a better way. Buying a new car used to be fun.

Yes, I know I'm a miserable git.

Edited by bad company on Friday 31st March 17:42

[Pioneer]

Sounds frustrating. Maybe dealer specific rather than the brand? I've had 5 or 6 new BMWs using a mixture of PCP, Cash, HP etc and I've been in and out in 20 mins or so. They usually don't even bother showing me the controls, they normally say 'it's just like the old one'

Btw, how is it? I did have one on order but cancelled. Is it the Xdrive?

[anonymous-user]

Pioneer said:

Sounds frustrating. Maybe dealer specific rather than the brand? I've had 5 or 6 new BMWs using a mixture of PCP, Cash, HP etc and I've been in and out in 20 mins or so. They usually don't even bother showing me the controls, they normally say 'it's just like the old one'

Btw, how is it? I did have one on order but cancelled. Is it the Xdrive?

Do they do a 540 without xDrive?

[bad company]

Pioneer said:

Sounds frustrating. Maybe dealer specific rather than the brand? I've had 5 or 6 new BMWs using a mixture of PCP, Cash, HP etc and I've been in and out in 20 mins or so. They usually don't even bother showing me the controls, they normally say 'it's just like the old one'

Btw, how is it? I did have one on order but cancelled. Is it the Xdrive?

So far so good with the car, it feels a bit big but I'll get used to that. The quality is fantastic and it's fast and luxurious.

The technology is great but still trying to sort some of it out:-

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

[Pioneer]

REALIST123 said:

Do they do a 540 without xDrive?

Nope, I forgot

[Pioneer]

bad company said:

So far so good with the car, it feels a bit big but I'll get used to that. The quality is fantastic and it's fast and luxurious.

The technology is great but still trying to sort some of it out:-

http://www.pistonheads.com/gassing/topic.asp?h=0&a...

Yep, didn't feel far off the G11 when I drove one! Definitely felt bigger than the F10 in the brief time I had one. Too be fair I had the G11 on extended test drive for 3 days and within 10 mins or so I was happy with the size so a G30 will be fine. Just waiting for a few nicely spec'd demonstrators to hit the market now.