Condition Based Servicing & Service Inclusive Pack Fail

[atacama]

I do just under 30k a year miles in my Z4 which I picked up new in December 2015. At the sales guys recommendation that Service Inclusive was a 'no brainer' I went for it when I ordered the car.

Turns out I drive the car too nicely with lots of long motorway runs at license-saving speeds, so the CBS lets me go over 25k miles before it needs an oil change. Hence I'm approaching the 50,000 mile limit for Service Inclusive now and the car reckons it only needs a service at 51,500 miles...which BMW says falls outside the scope of my cover.

I've basically paid £475 for the single oil change I had at 26,000 miles. Has anyone had a similar experience and any recourse from BMW or their dealer?

[Maracus]

If the service due date is amber then you can get the service done early. This was the case on my F31 328i.

You may find a friendly service manager who will do it early.

[atacama]

Thanks Maracus - I’ll try my luck with a couple of other dealers