Bmw x5 prop shalf recall
Discussion
Had this recall done late Oct. Noticed oil leak under my car, got a tech to check where it was coming from. He found that the gearbox had been been repaired with chemical metal and it has failed. The repair is fresh and directly opposite the replaced prop shaft. I contacted the dealer who done the repair and they are denying that they done it. The car had no leaks before and surly if they had noticed the rwpair they would have contacted me before proceeding? Any ideas what to do next?
Thanks
Thanks
If the repair was present and not leaking at the time there is no reason why the dealer would mention it. Imagine how that conversation would go...
Dealer: We've noticed your car has had a repair and is absolutely fine.
Reasonable customer: Great, please provide a list of other things that are also working perfectly. That sounds like a great use of both of our time.
Unless someone volunteers that they damaged and fixed it you're going to have to pay for it to be repaired. There's no way to know if the dealer did it during the recall work so it would be very wrong to try to blame them for it.
Dealer: We've noticed your car has had a repair and is absolutely fine.
Reasonable customer: Great, please provide a list of other things that are also working perfectly. That sounds like a great use of both of our time.
Unless someone volunteers that they damaged and fixed it you're going to have to pay for it to be repaired. There's no way to know if the dealer did it during the recall work so it would be very wrong to try to blame them for it.
It is right beside the new prop shaft and is a recent repair, i asked a master tech to look at the car and he suggested it as the repair is fresh. They are supposed to do a report on the area they are working on, for a means of upsale and also too cover their backs too. The damage is on the side the only thing that could have caused the damage would be them, ive been led to believe due too location. The car has been MOT and Mot checked with no reports. I think its unfair for me to be saddled with the cost as im sure its going to be expensive.
Paulb7719 said:
It is right beside the new prop shaft and is a recent repair, i asked a master tech to look at the car and he suggested it as the repair is fresh. They are supposed to do a report on the area they are working on, for a means of upsale and also too cover their backs too. The damage is on the side the only thing that could have caused the damage would be them, ive been led to believe due too location. The car has been MOT and Mot checked with no reports. I think its unfair for me to be saddled with the cost as im sure its going to be expensive.
To be fair you’ve got it right. If it wasn’t there when they did the recall, they must have done it.
If it was there, then any mechanic/dealer worth a light would have seen it and asked you about it. If only to try to sell you a new box.
How you’ll prove they did it, though, is hard to see.
This is my worry its obvious they done it but they said it was their long standing and respected tech who worked on the car.
I said that i was not looking to cause trouble, understand accidents happen and all i want is it sorted. I really dont want to make a stink but at the same time i dont see why i should foot the bill
I said that i was not looking to cause trouble, understand accidents happen and all i want is it sorted. I really dont want to make a stink but at the same time i dont see why i should foot the bill
My guess is that it's had a prop failure in the past, the flailing end damaging the nearby casing. The prop could then have been replaced and the chemical metal used to repair the damaged casing.
I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
Richard-D said:
My guess is that it's had a prop failure in the past, the flailing end damaging the nearby casing. The prop could then have been replaced and the chemical metal used to repair the damaged casing.
I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
When these props fail they normally cause a hell of a lot of damage- I doubt this was caused by a previous prop failure I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
Drove the 50 miles too the dealer todsy and still they are denying it. The story of their tech not noting the damage to now them having a vid of it not leaking 🤔 when i asked to see the videos and where the time and date stamped they said they would have to get the workshop too send me them. They had the car in their workshop for over 90mins starting to think they are trying too cover their tracks on both occasions it has been with them there has been no paperwork too sign about the condition off the car. I know the front spring is broken and the brake discs are scape
Elliot2000 said:
Richard-D said:
My guess is that it's had a prop failure in the past, the flailing end damaging the nearby casing. The prop could then have been replaced and the chemical metal used to repair the damaged casing.
I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
When these props fail they normally cause a hell of a lot of damage- I doubt this was caused by a previous prop failure I can't see how you would be likely to cause significant damage in that area by replacing a prop. It takes a good bit of force to crack a big casting like that, not a slip with a spanner.
Richard-D said:
"normally"
Richard-D said:
"normally"
How many have u seen or heard of that have done so little damage? Me? Zero
I know of plenty that practically destroy the engine, gearbox, transfer box or anything else that’s in the way of a metre long two inch thick metal pole being rotated at high speed attached with nothing but a knuckle joint at the far end. These are very unlikely to fail at very slow speeds
Edited by Elliot2000 on Wednesday 20th February 22:44
Elliot2000 said:
Richard-D said:
"normally"
Richard-D said:
"normally"
How many have u seen or heard of that have done so little damage? Me? Zero
I know of plenty that practically destroy the engine, gearbox, transfer box or anything else that’s in the way of a metre long two inch thick metal pole being rotated at high speed attached with nothing but a knuckle joint at the far end. These are very unlikely to fail at very slow speeds
Edited by anonymous-user on Wednesday 20th February 22:44
No way would a tech not mention this so called previous repair/bodge 
in fact he would of halted work period to photo show customer this damage and then discuss how to proceed this would then cover himself and the dealer 
I am convinced the dealer as done this when you had the work done 
in fact he would of halted work period to photo show customer this damage and then discuss how to proceed this would then cover himself and the dealer I am convinced the dealer as done this when you had the work done Edited by Sardonicus on Thursday 21st February 10:55
Richard-D said:
Most of you guys are missing the point entirely. Either the damage was already there or the dealer has caused it and is lying about it. Either way, no way to prove which is true so the OP is paying out.
Then my argument would be what kind of tech would not mention this sub standard repair ? and yes I am also on the tools 
I would of got the workshop super-advisor involved also in that techs shoes , this kind of thing can bite you in the arse Richard-D said:
Most of you guys are missing the point entirely. Either the damage was already there or the dealer has caused it and is lying about it. Either way, no way to prove which is true so the OP is paying out.
Not necessarily- he can argue that there was no oil leak prior to the repair, and if there was then it would have been reported on the health check, plus most tech would report that bodge to cover their own rear end. Going to bmw customer services might help persuade them Thought i would give an update the dealership is totally stonewalling me now and BMW uk stated that they would agree with the dealership that is was there before, because they are highly trained honest professionals etc. Looks like im stuck with no solution other than too get it fixed at my expense. Totally disgusted. They told me they had proof it was there but didnt show me it
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