BMW AUC - Error - Emergency call system not available.

[cardecisionhelp]

Hi All,

I have an approved used BMW - warranty until August 2022.

I am getting the below error from this morning (I remember checking the mileage last night!). This error stops me from seeing the mileage on the car.


Is there anything I should be doing before booking it with local BMW garage?

Also, this is something that should be covered by the AUC warranty right?

[Geffg]

I’d imagine it should be. Either way it’s worth asking them.

[CSK423]

This is a reasonably common fault and is generally to do with the battery back up to this option. I had the same issue on a brand new X5 with a few 100 miles on it.

The fix was to drop the headlining and replace the battery.

[cardecisionhelp]

CSK423 said:

This is a reasonably common fault and is generally to do with the battery back up to this option. I had the same issue on a brand new X5 with a few 100 miles on it.

The fix was to drop the headlining and replace the battery.

Should I be doing it if I had AUC warranty though?

[VeeTenM]

cardecisionhelp said:

Should I be doing it if I had AUC warranty though?

I would!

[RUSSELLM]

cardecisionhelp said:

CSK423 said:

This is a reasonably common fault and is generally to do with the battery back up to this option. I had the same issue on a brand new X5 with a few 100 miles on it.

The fix was to drop the headlining and replace the battery.

Should I be doing it if I had AUC warranty though?

I’d do the work myself. I love dropping headlinings.

It seems a shame to have to bother the warranty company. You’ve put them through enough hassle, when they had to take your payment.

[cardecisionhelp]

VeeTenM said:

cardecisionhelp said:

Should I be doing it if I had AUC warranty though?

I would!

Surprisingly, the message was there from 7pm till 8pm then I came home and left to go out and now it is gone! I wonder if it is linked to a BMW server and the server was having issues.

Will check again tomorrow to see where I stand.

[cardecisionhelp]

RUSSELLM said:

I’d do the work myself. I love dropping headlinings.

It seems a shame to have to bother the warranty company. You’ve put them through enough hassle, when they had to take your payment.

I see what you did there

The error message seems to have gone away in the last 20 mins. I am now wondering if it was just a server issue.

Will check tomorrow and see what happens!

Editing because the user below said it is battery issue. I am going to take it to BMW garage tomorrow and try book it in under AUC warranty. Will post the resolution if I find it!

Edited by cardecisionhelp on Friday 10th December 19:45

[Mrkevuk]

I had the same error yesterday lunch time.

[simonwhite2000]

My dad has the same issue. Any found a definite fix?

[cardecisionhelp]

simonwhite2000 said:

My dad has the same issue. Any found a definite fix?

it went away itself.

I think this was a problem with the BMW server. if it says malfunction then it seems the battery is gone. If it says not available then it is the server issue.

It should clear out itself (it did for me anyways!)

[Simond S]

We have it with our X5. BMW say that it is because we don't use the car enough and battery isn't being topped up.

Being replaced under warranty on Monday.

[cardecisionhelp]

Simond S said:

We have it with our X5. BMW say that it is because we don't use the car enough and battery isn't being topped up.

Being replaced under warranty on Monday.

I got the same error again today. I think i jinxed it with yesterdays response.

Can you tell me what did you tell to book it in? It is just the error? Is it an Approved Used Car or car within 3 years?

I will get mine booked also tomorrow

[cardecisionhelp]

car booked in with BMW for tuesday.

they reckon it is just the SOS battery in which case car will be back same day. If anything else then may be a day or two.

will post after what they find

[cardecisionhelp]

Hi All,

My car went to BMW today. They diagnosed some problem with the SOS system battery and replaced it under the AUC warranty.

All done and dusted in 4-5 hours.

Thanks

[Mrkevuk]

My car went in for a service today and I mentioned this to them . They replaced the sos battery. Apparently they are getting a lot of car coming in with this issue on cars built around 2018.

[cardecisionhelp]

Mrkevuk said:

My car went in for a service today and I mentioned this to them . They replaced the sos battery. Apparently they are getting a lot of car coming in with this issue on cars built around 2018.

my car is Sept 2018! Let's hope this new battery will last some time

[catfood12]

I had this on a 2015 F31. Battery was good. Issue turned out to be the loudspeaker under the dash had gone open circuit. When that was replaced the error message went. I have to admit to sending it to the dealers for that too.