Big up Schuberth
Discussion
Great service from Schuberth and J&S Accessories:
The sunvisor mechanism on my nearly five year old C3 pro stopped working - I started buggering around trying to dismantle the helmet and caused more problems. I then looked online for a fix and realised that Shuberth have a five year warranty.
I couldn’t find my receipt but J and S looked in their records and having verified the purchase sent the helmet to Schubert exactly a week ago.
I got the helmet back today with the sunvisor mechanism fixed, the cracked sunvisor replaced and the main visor pivot mechanism replaced.
Great service and great helmets.
The sunvisor mechanism on my nearly five year old C3 pro stopped working - I started buggering around trying to dismantle the helmet and caused more problems. I then looked online for a fix and realised that Shuberth have a five year warranty.
I couldn’t find my receipt but J and S looked in their records and having verified the purchase sent the helmet to Schubert exactly a week ago.
I got the helmet back today with the sunvisor mechanism fixed, the cracked sunvisor replaced and the main visor pivot mechanism replaced.
Great service and great helmets.
Jazoli said:
Bungleaio said:
Great service but excuse my ignorance, shouldn't you be replacing it at 5 years old anyway?
Why? Good to hear some decent feedback for change!
I had a similar story with Arai last year. I broke the plastic clip off of the visor of my RX7. The one that locks it shut. I emailed Arai to see if I could buy one as I didn’t want to replace the whole visor for the sake of a small clip.
They asked for my address and they sent me one FOC. Didn’t even ask me to cover the postage.
It’s little things like that(and the op’s) that will make me buy an Arai again. It costs them peanuts but the good will will make them more money in the long run. Many other companies could learn from that.
I had a similar story with Arai last year. I broke the plastic clip off of the visor of my RX7. The one that locks it shut. I emailed Arai to see if I could buy one as I didn’t want to replace the whole visor for the sake of a small clip.
They asked for my address and they sent me one FOC. Didn’t even ask me to cover the postage.
It’s little things like that(and the op’s) that will make me buy an Arai again. It costs them peanuts but the good will will make them more money in the long run. Many other companies could learn from that.
Bungleaio said:
Jazoli said:
Bungleaio said:
Great service but excuse my ignorance, shouldn't you be replacing it at 5 years old anyway?
Why? As a very rough guide, a cheapo poly-carbonate shelled helmet worn every day should probably be replaced after five years as the shell will be starting to degrade from UV exposure and the lining will be pretty saggy.
If you only wear it once in a blue moon, then I don't see any reason for it not being fine after 7 or 8 years.
Likewise, a top-end helmet with a fibre-glass or carbon-fibre shell will give you a good 10 years of service if you look after it and don't throw it down the road.
On anything other than polycarbonate helmets the shell isn’t really the issue. It’s the polystyrene inside that is the reason to replace them. Several years of sweat etc from your head degrades the polystyrene. If you’re someone that puts their gloves inside their helmet then all the dirt, oils etc all cause it to degrade faster. I’m sure if you kept some polystyrene for 5-7 years its properties would change without being subjected to the same conditions as a helmet.
Of course no one really knows what the effects of that degradation are and the helmet manufacturers won’t tell you either.
Meanwhile you could be one of those dirty people that has been wearing the same manky helmet for over 20 years claiming that it’s fine because “it cost a lot of money”. You could also be one of those people that claims it’s all a conspiracy made up by manufacturers to sell more helmets. Or you could just come to a reasonable conclusion that a helmet isn’t going to perform the same as it did when new after several years of use much like a bike.
Ultimately you’re unlikely to find out whether the amount of use a helmet had prior to an accident made a difference. No manufacturer claims that the helmet will definitely save you from injury or worse and if it did make a difference then you’ll probably end up with brain damage or dead.
Of course no one really knows what the effects of that degradation are and the helmet manufacturers won’t tell you either.
Meanwhile you could be one of those dirty people that has been wearing the same manky helmet for over 20 years claiming that it’s fine because “it cost a lot of money”. You could also be one of those people that claims it’s all a conspiracy made up by manufacturers to sell more helmets. Or you could just come to a reasonable conclusion that a helmet isn’t going to perform the same as it did when new after several years of use much like a bike.
Ultimately you’re unlikely to find out whether the amount of use a helmet had prior to an accident made a difference. No manufacturer claims that the helmet will definitely save you from injury or worse and if it did make a difference then you’ll probably end up with brain damage or dead.
SAS Tom said:
On anything other than polycarbonate helmets the shell isn’t really the issue. It’s the polystyrene inside that is the reason to replace them. Several years of sweat etc from your head degrades the polystyrene.
This.The polystyrene is the bit that compresses in a crash and is the part that cushions the impact. As it gets older it gets more brittle so it will slowly get to a point where it will crack rather than compress. Exactly when that is depends on many factors that others have outlined. I typically replace my helmet after five years (when I was commuting daily) and in the case of my crappy Schuberth it was done in three.
You just need to be realistic about the amount of use and the age of the helmet. You can test the "give" in the polystyrene with your fingers and get a feel for the condition of it. I am also sure that the quality of the polystyrene varies by manufacturer - my Arai's have always felt higher quality inside than the other helmets that I've used (and used to sell back in the day).
SAS Tom said:
On anything other than polycarbonate helmets the shell isn’t really the issue. It’s the polystyrene inside that is the reason to replace them. Several years of sweat etc from your head degrades the polystyrene. If you’re someone that puts their gloves inside their helmet then all the dirt, oils etc all cause it to degrade faster. I’m sure if you kept some polystyrene for 5-7 years its properties would change without being subjected to the same conditions as a helmet.
Of course no one really knows what the effects of that degradation are and the helmet manufacturers won’t tell you either.
Meanwhile you could be one of those dirty people that has been wearing the same manky helmet for over 20 years claiming that it’s fine because “it cost a lot of money”. You could also be one of those people that claims it’s all a conspiracy made up by manufacturers to sell more helmets. Or you could just come to a reasonable conclusion that a helmet isn’t going to perform the same as it did when new after several years of use much like a bike.
Ultimately you’re unlikely to find out whether the amount of use a helmet had prior to an accident made a difference. No manufacturer claims that the helmet will definitely save you from injury or worse and if it did make a difference then you’ll probably end up with brain damage or dead.
Spot on IMHO.Of course no one really knows what the effects of that degradation are and the helmet manufacturers won’t tell you either.
Meanwhile you could be one of those dirty people that has been wearing the same manky helmet for over 20 years claiming that it’s fine because “it cost a lot of money”. You could also be one of those people that claims it’s all a conspiracy made up by manufacturers to sell more helmets. Or you could just come to a reasonable conclusion that a helmet isn’t going to perform the same as it did when new after several years of use much like a bike.
Ultimately you’re unlikely to find out whether the amount of use a helmet had prior to an accident made a difference. No manufacturer claims that the helmet will definitely save you from injury or worse and if it did make a difference then you’ll probably end up with brain damage or dead.
I replace my helmets every 5 years (assuming they last that long!) as its common sense that after this time they wont perform as good as they did when new. That's not rocket science but ultimately the choice is your own. For the sake of a few hundred quid when your spending five figures on new bikes ... why bothering risking it.
Who knows how long they last, my track helmet hasn't done that many miles on my head compared to someone who rides all year commuting.
Same with my road bike helmet. It only see's the light of day from April to October.
I also clean the inside thoroughly at the start of every year with shampo and warm water. It helps that the lining comes out of both helmets, they both still squeeze my cheecks and fit well.
I still have an un-worn Arai in the loft that was also bought in 2011.
10 year countdown will commence once I start wearing it although I will be in a nursing home by then.
Same with my road bike helmet. It only see's the light of day from April to October.
I also clean the inside thoroughly at the start of every year with shampo and warm water. It helps that the lining comes out of both helmets, they both still squeeze my cheecks and fit well.
I still have an un-worn Arai in the loft that was also bought in 2011.
10 year countdown will commence once I start wearing it although I will be in a nursing home by then.
SAS Tom said:
No manufacturer claims that the helmet will definitely save you from injury or worse and if it did make a difference then you’ll probably end up with brain damage or dead.
My old Cairns fire helmet has a label inside it that states "Fire fighting is an ULTRAHAZARDOUS, UNAVOIDABLY DANGEROUS activity. This helmet will NOT protect you from all burns, injuries, conditions or hazards.
If this helmet is exposed to heat, you may be BURNED with NO warning and NO sign of damage to the helmet.
This helmet is NOT warranted to be fit for a particular purpose."
I used to love showing my helmet to women, it made them go weak at the knees in admiration of my heroic, manly status...
Ive had similar great service from Shark with their 5 year warranty, just replacing some lost screws and a visor where a fitting broke after 4 years.
Thinking about how long ive kept helmets for in the past, before removable liners, it would always be when the liner was manky I would buy a new helmet.
In recent years have I actually kept some helmets and still wear them over 5 years, just with a new inner. If its £50 to refresh an otherwise great condition £400 lid, I can cope with that.
thinking about, over 35 years of wearing helmets probably 2 have lasted longer than 5 years before replacement, due to wear or fancy something different/better in some way.
Thinking about how long ive kept helmets for in the past, before removable liners, it would always be when the liner was manky I would buy a new helmet.
In recent years have I actually kept some helmets and still wear them over 5 years, just with a new inner. If its £50 to refresh an otherwise great condition £400 lid, I can cope with that.
thinking about, over 35 years of wearing helmets probably 2 have lasted longer than 5 years before replacement, due to wear or fancy something different/better in some way.
Good inspiration in this thread, I might contact Bell for some spares advice and see if I can cadge something.
I think of it a bit like an airbag in a car - technically they're only guaranteed for 10 years, so if I had an accident in a 20 year old car and it didn't deploy I'd have to accept the consequences.
Biker's Nemesis said:
Who knows how long they last, my track helmet hasn't done that many miles on my head compared to someone who rides all year commuting.
Same with my road bike helmet. It only see's the light of day from April to October.
I also clean the inside thoroughly at the start of every year with shampo and warm water. It helps that the lining comes out of both helmets, they both still squeeze my cheecks and fit well.
I still have an un-worn Arai in the loft that was also bought in 2011.
10 year countdown will commence once I start wearing it although I will be in a nursing home by then.
It sounds like you don't need to worry - being conscious of the condition and caring for them is much better than the cheapskates who just shove it on their head and forget about it.Same with my road bike helmet. It only see's the light of day from April to October.
I also clean the inside thoroughly at the start of every year with shampo and warm water. It helps that the lining comes out of both helmets, they both still squeeze my cheecks and fit well.
I still have an un-worn Arai in the loft that was also bought in 2011.
10 year countdown will commence once I start wearing it although I will be in a nursing home by then.
I think of it a bit like an airbag in a car - technically they're only guaranteed for 10 years, so if I had an accident in a 20 year old car and it didn't deploy I'd have to accept the consequences.
AdamIndy said:
Good to hear some decent feedback for change!
I had a similar story with Arai last year. I broke the plastic clip off of the visor of my RX7. The one that locks it shut. I emailed Arai to see if I could buy one as I didn’t want to replace the whole visor for the sake of a small clip.
They asked for my address and they sent me one FOC. Didn’t even ask me to cover the postage.
It’s little things like that(and the op’s) that will make me buy an Arai again. It costs them peanuts but the good will will make them more money in the long run. Many other companies could learn from that.
Good to hear as my two road helmets are both Arai - RX7 and Tour X4, great helmets by the wayI had a similar story with Arai last year. I broke the plastic clip off of the visor of my RX7. The one that locks it shut. I emailed Arai to see if I could buy one as I didn’t want to replace the whole visor for the sake of a small clip.
They asked for my address and they sent me one FOC. Didn’t even ask me to cover the postage.
It’s little things like that(and the op’s) that will make me buy an Arai again. It costs them peanuts but the good will will make them more money in the long run. Many other companies could learn from that.
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