What are Sidi like with warranty claims?

[Sossige]

I bought some Sidi Vertigos two months ago and I've been wearing them for my CBT, lessons and my tests. I noticed today that the sole on the left hand boot is starting to peel away at the front, near the big toe.

I took it back to the shop where I bought the boots. The shop explained that they would be returned to Sidi, who would inspect them and authorise a replacement under warranty if they deem it appropriate. I've only had the boots two months and it's not like I'm using them everyday either!

Does anybody have any experience of Sidi and warranty claims? I'm not having much luck at the moment!

[steelcityboy]

you will have no problem with them they repaired my boots after 8 months with only a broken zip and good service it was

[Sossige]

steelcityboy said:

you will have no problem with them they repaired my boots after 8 months with only a broken zip and good service it was

Thanks

[bimsb6]

steelcityboy said:

you will have no problem with them they repaired my boots after 8 months with only a broken zip and good service it was

+1

[black-k1]

Also, the boots are not "fit for purpose" if they have a problem in that short a timescale thus under tha Sale of Goods Act the shop (not Sidi) will have to give you your money back.

Check out:

http://www.berr.gov.uk/files/file25486.pdf

[Sossige]

Thanks mate, I've used the SOGA with shops before

I'll see what Sidi have to say, but by the sounds of it, I'll be getting a new pair of boots one way or another.

[black-k1]

Sossige said:

Thanks mate, I've used the SOGA with shops before

I'll see what Sidi have to say, but by the sounds of it, I'll be getting a new pair of boots one way or another.

Good for you.

Remember, if you need to use the Sale of Goods Act then if an item fails within the first 6 months it is up to the supplier to prove it was NOT a fault rather than being up to the customer to prove it is a fault.