Disappointing Warranty from Jaguar

[dkatwa]

Phoned Jaguar Coventry about a used XJ. They said that, since the car is over 7 years old and high mileage, they will only give a 3 month warranty. I find that strange, as BMW offer a 1 year warranty on all their used cars, irrespective of mileage and age.
I have mainly owned BMWs and will consider a 7 series now as opposed to the XJ, mainly based on the better warranty.

Any views?

[Six Fiend]

I wouldn't expect any more without paying these days to be fair.

Guessing it's the 4.2 with 103k on it at £8600.

Edited by Six Fiend on Thursday 28th March 10:58

[dkatwa]

yes sixfiend..correct!

Shame that..nice car, would be even better with a 1 year warranty to back up the product.....

[mph]

I negotiated a one year warranty on my used Jaguar. Perhaps the mileage increases the warranty cost ?

[dkatwa]

thanks MPH.
by only giving a 3 month warranty, they don't instill confidence in the product.Sure, BMW 7 series is very clinical as a car but the 1 year warranty BMW gives suggests that they don't expect problems in their product.
Any, will see if I can negotiate a deal

[V12 Migaloo]

Mercedes dealers offer a one year warrenty, but then when you get in to the detail the warrenty is not actually by Mercedes Benz themselves but a third party insurance firm, where upon requiring warrenty work you have to pay for it up front and then recover the payment. Also depending on the mileage they may only cover you for 90%, 80% etc of the cost of the repair work. So dont go to thinking that you can drop off your car like a new one and tell them to fix what ever problem you may have. In some cases I have heard that some use warrenty direct as well so just be careful and investigate if you are getting a genuine Factory warrenty, because I dont think any one does at that age/mileage of car. I was quoted about 600£ for an aftermarket warrenty on an XJD

[The Leaper]

When I was into extending the Jaguar warranty on my car for a few years the standard terms were that the car had to be under 10 years old and under 100,000 miles at the time of renewal. Maybe the problem for you is the target car's mileage.

R.

[Dodsy]

Definitely the mileage. I've just bought an XJR on an 07 plate with only 39k miles on the clock. Came fully Jaguar approved with a full fat Jaguar 1 year warranty. They can offer this on cars up to 10 years old but I believe it has to be low ish mileage and have a full uninterrupted Jag service history.

[dkatwa]

Hmm...thanks guys...so its mileage, mileage, mileage......

will hunt around for another car...cheers!

[V12 Migaloo]

Good luck, better Jaguar dealers with blue chip service are Guy Salmon and Stratstones

[Dodsy]

Also check if its a Jaguar warranty or a dealer warranty. I looked at a lot of XJs at dealers and lots of them said 'approved' but look closer and they are 'dealer approved' not 'jaguar approved' - you get a dealer warranty not a jag warranty.

[Six Fiend]

V12 Migaloo said:

Good luck, better Jaguar dealers with blue chip service are Guy Salmon and Stratstones

The one under discussion is at Guy Salmon

[fatboy b]

I'm surprised that it's on their forecourt tbh. Audi and BMW won't let anything over 70k miles on the forecourt, and just gets traded out.

Also I'm not overly impressed with Guy Salmon at Cov. Can't see me taking the XF back there. The last time it was there, they brought it back to work for me, but somehow took the trouble to reset the "last-journey" mpg.

Edited by fatboy b on Thursday 28th March 20:32

[SV8Predator]

fatboy b said:

Also I'm not overly impressed with Guy Salmon at Cov. Can't see me taking the XF back there. The last time it was there, they brought it back to work for me, but somehow took the trouble to reset the "last-journey" mpg.

That is truly awful. Did you try for compensation?

[cardigankid]

Everything about Jaguar is disappointing except the cars. That is the point. Grow a pair.

[V12 Migaloo]

Guy Salmon, are part of the Sytner Group take after sales very seriously. If you have a problem, get on the Sytner website and find the director for your area, write to him, via email, and watch the wheels set in motion. I can only speak from experience but even though I bought a 5 year old car from the Group I was looked after very well indeed when my car started developing problems. I would reccommend Guy Salmon, Thames Ditton. After serveral years of Beemers I found Jaguar, both the car and the company refreshingly honest and attentive.