Jaguar dealerships gone. Has Jaguar shafted owners?
Discussion
Jaguar owners will know this already, but I was surprised to find out that the three nearest dealerships to me have been shut down and Jaguar are decimating the number of dealerships overall. I've been considering an XJ, either X350 or X351 but if this is the level of support I can expect from Jaguar (especially parts availability, I think I'll be looking at a Mercedes instead. Jaguar are said to be pursuing Ed Milliband's madness of EV only, but have they completely abandoned and let down owners?
I really hope Jaguar turns this around and survives as more than a sub-brand to Land Rover. I think we would all love to see a thriving brand to rival the big names in this sector, however I just can't see it happening.
A Jaguar with a 4 cylinder engine is not quite right, and a 6 or 8 cylinder is far too difficult to get right with the current and future restrictions, so I see why an EV future could make sense. But a Jaguar is something that you would buy because you want it, and EVs just aren't pulling on the heart strings enough to be truly desirable (yet?). It is really sad, but the hard push on environmental credentials has meant that brands like Jaguar just cannot compete in their traditional way.
A Jaguar with a 4 cylinder engine is not quite right, and a 6 or 8 cylinder is far too difficult to get right with the current and future restrictions, so I see why an EV future could make sense. But a Jaguar is something that you would buy because you want it, and EVs just aren't pulling on the heart strings enough to be truly desirable (yet?). It is really sad, but the hard push on environmental credentials has meant that brands like Jaguar just cannot compete in their traditional way.
This has been going on for ages. My local one shut down a couple of years ago, and the closest one is now inside the Land Rover dealership in the next city.
Manufacturers simplifying their networks. Ford have been doing something similar too, a lot of their former main dealer garages no longer sell new cars, they are a used dealer and service centre only.
I guess a sign off the times, online sales, leasing and competition all taking a bite of the pie.
Manufacturers simplifying their networks. Ford have been doing something similar too, a lot of their former main dealer garages no longer sell new cars, they are a used dealer and service centre only.
I guess a sign off the times, online sales, leasing and competition all taking a bite of the pie.
TheRainMaker said:
There are a fair few good independent Jaguar workshops, so that shouldn't put you off.
But yes, Jaguar has made a massive misstep with BEV and is now gone for good, in my opinion.
Unless they have something in the wings that isn't that mess they launched last year.
Exactly this. You don’t need a Jag dealership. I live in the Midlands and there are tons of great Jag specialists. I used a couple when I owned my Jag.But yes, Jaguar has made a massive misstep with BEV and is now gone for good, in my opinion.
Unless they have something in the wings that isn't that mess they launched last year.
And no, they haven’t abandoned and let down owners. Not enough people bought new Jags. They had to make a massive change to hope to survive. Whether super expensive EV’s is the right move only time will tell - that shouldn’t stop you buying and enjoying the many great used Jags on offer.
Edited by BUG4LIFE on Sunday 7th September 09:23
lornemalvo said:
I've been considering an XJ, either X350 or X351
An X350 is going to be 16-22 years old; an X351 is going to be 6-15 years old. Are you really going to take old used cars like these to a main dealer? A newer X351, if it has a full Jaguar service history, perhaps, but for anything older, there are plenty of Jaguar specialist garages.What do you drive now? Is that always main-dealer serviced?
Sebring440 said:
lornemalvo said:
I've been considering an XJ, either X350 or X351
An X350 is going to be 16-22 years old; an X351 is going to be 6-15 years old.It's no wonder they pulled the shutters down for a bit. They're being slowly destroyed by wheezy old duffers that demand they make victorian drawing rooms on wheels they might consider buying, but only once they are available for £5k.
shtu said:
And buying those, it's not really being a Jaguar customer.
It's no wonder they pulled the shutters down for a bit. They're being slowly destroyed by wheezy old duffers that demand they make victorian drawing rooms on wheels they might consider buying, but only once they are available for £5k.
This! OP's not actually a Jaguar customer and lets be honest their not going to buy their X351 from a Jaguar dealership either.It's no wonder they pulled the shutters down for a bit. They're being slowly destroyed by wheezy old duffers that demand they make victorian drawing rooms on wheels they might consider buying, but only once they are available for £5k.
Even if they did buy the X351 from a Jaguar dealership, you're a dealership customer only as Jaguar don't own the dealerships!
The dealerships will still service the both brands all the same so its not like anyones missing out, it just doesn't say "Jaguar" on the wall.
Edited to add, the question should probably be the other way round, Have "owners" shafted Jaguar?
Losing dealerships doesn’t bother me, but I’m being selfish as I don’t buy new cars and my 3years old went straight to a qualified independent with warranty. I am however more concerned about ongoing spares availability as they move away from ICE. The current issue with their systems won’t help availability, although that’s not their fault entirely.
The test driver said:
Edited to add, the question should probably be the other way round, Have "owners" shafted Jaguar?
Only partly.Fashions changed, the world moved on, and the number of people that want a pipe, homburg and tweed jacket dwindled.
On top of that, Jagar listened too much to that small number of people that insisted tweed was still the way to go, despite being the people that only buy decade old, used tweed.
lornemalvo said:
Jaguar owners will know this already, but I was surprised to find out that the three nearest dealerships to me have been shut down and Jaguar are decimating the number of dealerships overall. I've been considering an XJ, either X350 or X351 but if this is the level of support I can expect from Jaguar (especially parts availability, I think I'll be looking at a Mercedes instead. Jaguar are said to be pursuing Ed Milliband's madness of EV only, but have they completely abandoned and let down owners?
Dealers are for new cars really well mostly. Maybe if you purchased a new jag before they disappeared they would still be open? LooneyTunes said:
BUG4LIFE said:
Not enough people bought new Jags.
Hard to buy a new Jag when the range kept getting cut. XK went and wasn’t replaced by another 2+2
XJ went, leaving no big saloon
Two cars that were attractive gone and not replaced…
So what we are saying is that a company who have a reputation for poor reliability, who have reduced the number of models they sell, and are now stopping selling anything new for over a year having chosen to move away from their usual customers may be starting to collapse?
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