2007 XK Electrical Issues...Ghosts in the machine...
Discussion
I've posted video of some electrical issues on YouTube.
You can see it here. www.youtube.com/watch?v=YAibNrzcigs
Jaguar tells me these are "normal"....
You can see it here. www.youtube.com/watch?v=YAibNrzcigs
Jaguar tells me these are "normal"....
Hi Chris,
Lovely car, sorry to hear you are having problems. Who do you think is the problem, the dealer or Jaguar themselves? I'm just wondering if you perhaps found a better dealer you could get things sorted? (I've read various stories about the huge difference in service from U.S. dealers) Otherwise i'd be putting pen to paper and sending Jaguar a copy of your video clip.
Lovely car, sorry to hear you are having problems. Who do you think is the problem, the dealer or Jaguar themselves? I'm just wondering if you perhaps found a better dealer you could get things sorted? (I've read various stories about the huge difference in service from U.S. dealers) Otherwise i'd be putting pen to paper and sending Jaguar a copy of your video clip.
I don't do this very often...
But I've got a special one of these reserved from you Kinjachris...
The starter button issue is recognised by Jaguar dealers globally..... and will be fixed by any competetant Jaguar service centre...
If you approach them with as much vitriol and bile as you you have the Pistonheads Jaguar forum with your comments, I'm not suprised they've fvcked you off out of it....
As for driving whilst videoing yourself... absolute tosser.
edited to add. Pr!ck.
But I've got a special one of these reserved from you Kinjachris...
The starter button issue is recognised by Jaguar dealers globally..... and will be fixed by any competetant Jaguar service centre...
If you approach them with as much vitriol and bile as you you have the Pistonheads Jaguar forum with your comments, I'm not suprised they've fvcked you off out of it....
As for driving whilst videoing yourself... absolute tosser.
edited to add. Pr!ck.
Edited by FWDRacer on Wednesday 28th March 16:12
Issue is Jag dealer AND Jag USA. They are both involved. My car also has a nasty valve hitting the variable timing system at the wrong time. They say this is normal and all XKs have this issue to meet US emissions. FWDracer certainly wouldn't want any of his racer cars to have the valves being impacted at the wrong point in the cycle but Jag figures it is easier to squash the little guy behind the corporation than to fix my car.
I approached them nice and civil, even too polite. They gave me the stiff arm leading to my present disposition. As Rocky Balboa once said... They drew first blood. Now I'm fighting back.
I have a 91k motorcar in my garage with 1400 miles on it that makes nasty noises from the engine going up hill and has tons of electrical gremlins. Jag won't fix it and tells me nothing is wrong with it. You bet I'm mad. Before the internet, I would just be another shafted customer. Now I'm on a mission to let others know about this crap.
This about it. If corporations aren't held accountable we would all get shafted with poor quality. The only thing that leads quality improvement is consumer choice. So if you don't want drama in your cars for this kind of money, buy something other than a Jag. Then maybe Jag will fix this silly crap so people would want to buy their cars. Right now I don't need that kind of drama in my life for spending this kind of money.
I approached them nice and civil, even too polite. They gave me the stiff arm leading to my present disposition. As Rocky Balboa once said... They drew first blood. Now I'm fighting back.
I have a 91k motorcar in my garage with 1400 miles on it that makes nasty noises from the engine going up hill and has tons of electrical gremlins. Jag won't fix it and tells me nothing is wrong with it. You bet I'm mad. Before the internet, I would just be another shafted customer. Now I'm on a mission to let others know about this crap.
This about it. If corporations aren't held accountable we would all get shafted with poor quality. The only thing that leads quality improvement is consumer choice. So if you don't want drama in your cars for this kind of money, buy something other than a Jag. Then maybe Jag will fix this silly crap so people would want to buy their cars. Right now I don't need that kind of drama in my life for spending this kind of money.
Chris, Jag entrust their dealers to carryout any work required on their cars, you have a bad dealer who aren't helping, I've asked this before but I'll ask again, have you been to another dealer yet?? You mentioned consumer choice in your last post and going to another dealer is exactly that. You keep telling people not to buy Jag well I bought one and my experience has been excellent. All I can say is you need to try another dealer!
John.
John.
Thanks for reminding me but no, I can't.
Jaguar USA sent out an official rep from New Jersey who inspected the car, agreed it had issues but said the manufactuer would do nothing to fix it. Case closed. So going to another dealer doesn't help me. I was told it was a design defect and that it was not being addressed.
All I can say to the present Jag owners is... pray. Pray you don't end up like me or you also will be all over this forum warning people too.
Jaguar USA sent out an official rep from New Jersey who inspected the car, agreed it had issues but said the manufactuer would do nothing to fix it. Case closed. So going to another dealer doesn't help me. I was told it was a design defect and that it was not being addressed.
All I can say to the present Jag owners is... pray. Pray you don't end up like me or you also will be all over this forum warning people too.
You want me to post copies of the reports? I don't know why either, why do you think I'm so pissed off? The car has fing issues and they keep telling me nothing is wrong so therefore the warranty is irrelevant. They say there is nothing to fix. You saw the video. No monkey business, that is what my car does. All the time.
Do you think its OK that those things happen? Jaguar does. I disagree. I own 4 cars. None of my other cars do that. I've owned 7 cars in the past 3-4 years ( I like cars). None of the other cars I've owned ever did this either and they have included some nice cars.
In my present inventory, one is more expensive (997s) and one of them is a freaking minivan that has better electronics, nav and phone than this Jaguar. Truth. Is a Sienna and is our family people mover. The nav, phone and menu systems are far superior to the Jaguar at 3X the price. Plus the most important part. It just works. Turn the key, perfect....every time.
We directed our inquires in written form to one Mr. Micheal Odriscoll who I understand is the head of Jag/Aston/LR for North America in Irvine. We received a call back from an asssitant who told me "Mr. Odriscoll does NOT speak with customers". End of road, thank for playing. A CEO who is this disconnected from their customers is not a good sign for any company. That is just sad.
We sent the same letter to the CEO in the UK and they wouldn't even acknolwlege receipt of the letter! No return call, no "we've received your inquiry and will look into it"....nothing.
To date I have not received on single thing in writing from Jaguar period. I can hear it now, you are going to tell me to write Bill Ford???
So... plan B. I may get screwed so I'm going to do everything I can so others know how they treat customers who have issues.
Actually, that is a good idea. I'm going to scan those reports and post them for everyone to see. Then they can make a determination for themselves if I'm making all of this up or if its for real.
FYI, lots of people sent me email that they liked the James Brown soundtrack....
I guess I am David vs. Goliath and the web is my slingshot.
I'd go away if they would come pick up that lemon peice of crap in my garage. They would rather hide behind attorneys.
Do you think its OK that those things happen? Jaguar does. I disagree. I own 4 cars. None of my other cars do that. I've owned 7 cars in the past 3-4 years ( I like cars). None of the other cars I've owned ever did this either and they have included some nice cars.
In my present inventory, one is more expensive (997s) and one of them is a freaking minivan that has better electronics, nav and phone than this Jaguar. Truth. Is a Sienna and is our family people mover. The nav, phone and menu systems are far superior to the Jaguar at 3X the price. Plus the most important part. It just works. Turn the key, perfect....every time.
We directed our inquires in written form to one Mr. Micheal Odriscoll who I understand is the head of Jag/Aston/LR for North America in Irvine. We received a call back from an asssitant who told me "Mr. Odriscoll does NOT speak with customers". End of road, thank for playing. A CEO who is this disconnected from their customers is not a good sign for any company. That is just sad.
We sent the same letter to the CEO in the UK and they wouldn't even acknolwlege receipt of the letter! No return call, no "we've received your inquiry and will look into it"....nothing.
To date I have not received on single thing in writing from Jaguar period. I can hear it now, you are going to tell me to write Bill Ford???
So... plan B. I may get screwed so I'm going to do everything I can so others know how they treat customers who have issues.
Actually, that is a good idea. I'm going to scan those reports and post them for everyone to see. Then they can make a determination for themselves if I'm making all of this up or if its for real.
FYI, lots of people sent me email that they liked the James Brown soundtrack....
I guess I am David vs. Goliath and the web is my slingshot.
I'd go away if they would come pick up that lemon peice of crap in my garage. They would rather hide behind attorneys.
FWDRacer said:
The starter button issue is recognised by Jaguar dealers globally.....
Edited by FWDRacer on Wednesday 28th March 16:12
Sounds like there is a Technical Service Bulletin on this issue.
Maybe you should contact the BBB about some mediation.
Lemon Law?
This really doesn't make sense,why do I feel we haven't got the whole story?..
The starter button played up (needed multiple pushes before the engine burst into life) on the UK Autocar magazines', long term test new shape XK. They complained and it was fixed under warranty.
I think your rage is getting in the way of some of the cold hard facts old bean.
Pistons contacting Valves? I think you are many things, but an engineer isn't one of them. If you've had piston to valve contact your V8 XK, it wouldn't be going anywhere. A simple compression test will detect if you've any cylinder leakage caused by bent valves?
I think the issue you describe is pinking, or pre-ignition, and unfortunatly the poor quality US fuel (91 octane regular unleaded) will cause many European engines to do this despite the emissions equipment and software calibration being US specific. Are you (have you) been running it on super unleaded in the US? On the whole this forum is about assisting people, and the more factual information you can give - the better your chance of a bit of web diagnosis. Good Luck.
I think your rage is getting in the way of some of the cold hard facts old bean.
Pistons contacting Valves? I think you are many things, but an engineer isn't one of them. If you've had piston to valve contact your V8 XK, it wouldn't be going anywhere. A simple compression test will detect if you've any cylinder leakage caused by bent valves?
I think the issue you describe is pinking, or pre-ignition, and unfortunatly the poor quality US fuel (91 octane regular unleaded) will cause many European engines to do this despite the emissions equipment and software calibration being US specific. Are you (have you) been running it on super unleaded in the US? On the whole this forum is about assisting people, and the more factual information you can give - the better your chance of a bit of web diagnosis. Good Luck.
OK, you are right I am no engineer. I can only go mostly by what I'm told. I've been told the variable valve timing is impacting something it is not supposed to at the wrong time in the piston cycle (thus my reference to piston...sorry) Whatever the correct terms for these parts are, it produces a large metal banging noise that is very distrubing to hear. I'll just post the official diagnostic receipts I got from Jaguar for the technnical club to sift through.
BTW, I don't want to be an engineer. I cut a large check so I wouldn't have to. If I wanted this, I'd go buy a 1965 VW bug and then I could play engineer doing manual valve adjustments and timing advances without any measurement tools just on sound alone.
As for the lemon law, I've been trying intentionally to avoid that route. In the US and specifically CA we are a sue happy society. The dogs sue the cats here and I wanted to try and not have to resort to this. Sadly it is looking that way.
And for the record, I have hired my own neutral third party professional diagnostic specialist. One that does this sort of thing for the courts for a living.
So if LA keeps claiming that I'm making this up, when this guys report is done I'll post that too for you all to see and then he will probably debate the validity of that too. At least you know that I can't fabricate it, beyond my technical capability. Stay tuned, the car is being inspected next week. I'll post the results.
BTW, I don't want to be an engineer. I cut a large check so I wouldn't have to. If I wanted this, I'd go buy a 1965 VW bug and then I could play engineer doing manual valve adjustments and timing advances without any measurement tools just on sound alone.
As for the lemon law, I've been trying intentionally to avoid that route. In the US and specifically CA we are a sue happy society. The dogs sue the cats here and I wanted to try and not have to resort to this. Sadly it is looking that way.
And for the record, I have hired my own neutral third party professional diagnostic specialist. One that does this sort of thing for the courts for a living.
So if LA keeps claiming that I'm making this up, when this guys report is done I'll post that too for you all to see and then he will probably debate the validity of that too. At least you know that I can't fabricate it, beyond my technical capability. Stay tuned, the car is being inspected next week. I'll post the results.
Sorry but I cannot believe a Jaguar employed technician acknowledged problems and said there was nothing they could ( or would) do? I have had one or two 'minor' issues with my XKR but nothing compared to my DB9 and yet both these cars are significantly better than my 645 Ci.I have a friend who has a 997 C4S - a fantastic car when it is running ok but he is currently waiting for a new engine !!In all cases the dealer and/or the manufacturer sorted the issues out . Fact is in this electronic age most manufacturers have issues with a minority of cars ( mostly software related) and I cannot believe in this day and age any manufacturer would put two fingers up at a customer whether spending £10,000 or £100,000. So it begs the question do we have all the facts? BTW my XKR is just fantastic !!
After reading through several of Kinjachris' posts ad nauseum on several message boards, I have to agree with other members that I'm skeptical about this whole saga and think we are getting only 1 side of this story. Several items just don't seem to ring true with my experience with Jaguar (and other auto companies, including Porsche and Mercedes Benz) with respect to rectifying service issues.
By the way, kinjachris, on your "Real Jaguar Experience" blog page, you may want to add a link to another "kinjachris" webpage, also from California:
www.matchdoctor.com/profile_stop4sunsets.html
Such cross-marketing can be quite effective to driving traffic to both sites.
By the way, kinjachris, on your "Real Jaguar Experience" blog page, you may want to add a link to another "kinjachris" webpage, also from California:
www.matchdoctor.com/profile_stop4sunsets.html
Such cross-marketing can be quite effective to driving traffic to both sites.
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