S Type TD Restricted Performance Mode - constantly
Discussion
Hi All,
My dad has been a Jag man for the last 20 years however 15 months ago he purchased a new S Type 2.7 Turbo Diesel Sport and has had nothing but trouble - basically it keeps going into restricted performance mode - I am talking 12 times in 15 months here and it actually broke down on me whilst taking my in laws to the airport a couple of weeks ago - Each time the dealership just take it off him and keep it for a couple of weeks and give him it back saying its the diesel particulate filter and its sorted, it only ever lasts a few weeks - this time around they gave it back to him having had it 2 weeks and within 3 days it broke down on me - they have subsequently had it for a further 3 weeks and now say that they can't fix it until December as someone is writing software for it WTF is all that about !!! They have resorted to letting him have it back however they want to collect it every 3 weeks and take it away to reset it - there was mention of giving him a new car however they would only offer him a petrol version - has anyone else suffered this bad with theirs or had a similar problem and are we just being messed about here, anyone got any idea how we stand as to be honest he simply doesn't want it anymore as he doesn't trust it.
Thanks in advance for any advice
Graham
My dad has been a Jag man for the last 20 years however 15 months ago he purchased a new S Type 2.7 Turbo Diesel Sport and has had nothing but trouble - basically it keeps going into restricted performance mode - I am talking 12 times in 15 months here and it actually broke down on me whilst taking my in laws to the airport a couple of weeks ago - Each time the dealership just take it off him and keep it for a couple of weeks and give him it back saying its the diesel particulate filter and its sorted, it only ever lasts a few weeks - this time around they gave it back to him having had it 2 weeks and within 3 days it broke down on me - they have subsequently had it for a further 3 weeks and now say that they can't fix it until December as someone is writing software for it WTF is all that about !!! They have resorted to letting him have it back however they want to collect it every 3 weeks and take it away to reset it - there was mention of giving him a new car however they would only offer him a petrol version - has anyone else suffered this bad with theirs or had a similar problem and are we just being messed about here, anyone got any idea how we stand as to be honest he simply doesn't want it anymore as he doesn't trust it.
Thanks in advance for any advice
Graham
You should definately pursue your rights under the Sale of Goods Ac. The Act states that good must be of "satisfactory, quality, fit for purpose and as described".
I think that if a court saw the frequency of the repeating issue there would be a good argument for this car not being of the appropriate quality.
Further, if they offered a replacement car - a petrol - it's almost like they were admitting it was not satisfactory, right? Use this plus the evidence of faults and send them notificaton in writing that you intend to pursue a claim. Use a solicitor, though.
Consider also Which? or a popular motoring magazine like Auto Express, they love these stories.
Finally, if your dad bought this on finance, contact the finance company, they be able to help (since they have some responsibilities un the Consumer Credit Act).
Fight for your rights!
I think that if a court saw the frequency of the repeating issue there would be a good argument for this car not being of the appropriate quality.
Further, if they offered a replacement car - a petrol - it's almost like they were admitting it was not satisfactory, right? Use this plus the evidence of faults and send them notificaton in writing that you intend to pursue a claim. Use a solicitor, though.
Consider also Which? or a popular motoring magazine like Auto Express, they love these stories.
Finally, if your dad bought this on finance, contact the finance company, they be able to help (since they have some responsibilities un the Consumer Credit Act).
Fight for your rights!
Thanks Guys,
You echo my sentiments however my pops seems reluctant to pursue this avenue and clearly the head of service guy at the dealership is doing his job well as my dad feels sorry for him now !!! I was rather hoping by posting on here that I would find others who have experienced similar problems - I can see I will have to pursue this myself on his behalf.
Thanks for your input.
Graham
You echo my sentiments however my pops seems reluctant to pursue this avenue and clearly the head of service guy at the dealership is doing his job well as my dad feels sorry for him now !!! I was rather hoping by posting on here that I would find others who have experienced similar problems - I can see I will have to pursue this myself on his behalf.
Thanks for your input.
Graham
Hmmm. I would write a letter to the dealership principle, outlining the facts. I'm very sure that the dealer will be in agreement (remember sales and service are two different businesses.) Most important of all, in the letter state what you would like done. Which is?
Do you want shot of it? Do you want a replacement? Do you want a few grand off a new XF in March with a trade in of said car? etc etc.
If no joy send a copy of the letter to Jaguar with a covering letter. If all else fails then bring out the big guns, but I do believe you have given them enough time to fix it. Incidently why not just remove the particulate filter until the 'fix' is ready?
G
Do you want shot of it? Do you want a replacement? Do you want a few grand off a new XF in March with a trade in of said car? etc etc.
If no joy send a copy of the letter to Jaguar with a covering letter. If all else fails then bring out the big guns, but I do believe you have given them enough time to fix it. Incidently why not just remove the particulate filter until the 'fix' is ready?
G
What is the duty cycle of "Your Pops" car?
All DPF cars require getting nice and hot to clean and clear out the Diesel particulate filter.
Does he run down to the corner shop to get his copy of the Times and some pipe baccy a few times a week? Does it spend it life in slow crawl sub-urban traffic and only on ver short runs? The car need to be given a good run (a good bladdering usually helps).
All DPF cars require getting nice and hot to clean and clear out the Diesel particulate filter.
Does he run down to the corner shop to get his copy of the Times and some pipe baccy a few times a week? Does it spend it life in slow crawl sub-urban traffic and only on ver short runs? The car need to be given a good run (a good bladdering usually helps).
FWD Racer,
Your comments echo that of the dealership - they are blaming his driving style / use for this however upon his retirement both him and his business partner bought the exact same cars and his business partner uses his less than my dad and shorter runs and he has had no such problem.
Deva Link - I know what you are saying which is why I have kept out of it until now and left all the decisions to my dad however I can see its getting him down now but not too sure he is up for the possible hassle as he is still recovering from a serious illness a couple of months back.
Graham
Your comments echo that of the dealership - they are blaming his driving style / use for this however upon his retirement both him and his business partner bought the exact same cars and his business partner uses his less than my dad and shorter runs and he has had no such problem.
Deva Link - I know what you are saying which is why I have kept out of it until now and left all the decisions to my dad however I can see its getting him down now but not too sure he is up for the possible hassle as he is still recovering from a serious illness a couple of months back.
Graham
Harry1972M said:
Your comments echo that of the dealership - they are blaming his driving style / use for this however upon his retirement both him and his business partner bought the exact same cars and his business partner uses his less than my dad and shorter runs and he has had no such problem.
Graham... Do yourself a favour before heading down the legal route....Go and give your dads car a got thrashing (+200miles) and then see if the problem re-occurs. The regen strategy in the ECU helps in de-clogging the DPF's, but in extreme duty cycles can be overwhelmed. Nothing helps the whole system performance like high speed running. Comparison with your Dads colleague is arbiturary... do you really know what his duty cycle is (how hot etc) in comparison with your dads?I hope this helps.
Edited by FWDRacer on Monday 8th October 11:51
Harry1972M said:
Thanks Guys,
You echo my sentiments however my pops seems reluctant to pursue this avenue and clearly the head of service guy at the dealership is doing his job well as my dad feels sorry for him now !!! I was rather hoping by posting on here that I would find others who have experienced similar problems - I can see I will have to pursue this myself on his behalf.
Thanks for your input.
Graham
Sorry to insist but check the turbocharger issue sinc eit was a known issueYou echo my sentiments however my pops seems reluctant to pursue this avenue and clearly the head of service guy at the dealership is doing his job well as my dad feels sorry for him now !!! I was rather hoping by posting on here that I would find others who have experienced similar problems - I can see I will have to pursue this myself on his behalf.
Thanks for your input.
Graham
FWDRacer said:
Harry1972M said:
Your comments echo that of the dealership - they are blaming his driving style / use for this however upon his retirement both him and his business partner bought the exact same cars and his business partner uses his less than my dad and shorter runs and he has had no such problem.
Graham... Do yourself a favour before heading down the legal route....Go and give your dads car a got thrashing (+200miles) and then see if the problem re-occurs. The regen strategy in the ECU helps in de-clogging the DPF's, but in extreme duty cycles can be overwhelmed. Nothing helps the whole system performance like high speed running. Comparison with your Dads colleague is arbiturary... do you really know what his duty cycle is (how hot etc) in comparison with your dads?I hope this helps.
I agree his driving style may well be a contributing factor and as already said the dealership have told him to give it a good blat now and again (they suggested a 100 mile high speed blast once a week) however as he rightly pointed out to them - "It didn't say I had to do that in the brochure now did it and if it had I might have thought twice about buying it" and as a pensioner he is not very inclined to blast down the motorway for a hundred miles per week using up unnecessary fuel at his own expense.
This is all good stuff guys and thanks for your advice because I must admit when he told what they had said about giving it a good blast I thought they were just giving him BS.
Graham
This is all good stuff guys and thanks for your advice because I must admit when he told what they had said about giving it a good blast I thought they were just giving him BS.
Graham
Graham,
I hope you get things resolved. If not... here comes a left of centre suggestion....
Get your Pop to part chop it for an early 2.7D S-Type (Stage 3 emissions). Giveaway is downturned tailpipes at the rear. No DPF - great Diesel Economy - great performance and your Dad will get the car he wants without any DPF hang ups. He can then spend the difference on a nice holiday.
I hope you get things resolved. If not... here comes a left of centre suggestion....
Get your Pop to part chop it for an early 2.7D S-Type (Stage 3 emissions). Giveaway is downturned tailpipes at the rear. No DPF - great Diesel Economy - great performance and your Dad will get the car he wants without any DPF hang ups. He can then spend the difference on a nice holiday.
My 11k ml 05/55 2.7 was in the main dealer for the same prob for over 2 weeks.
It had the DPF recall last year but this fault was still put down to the DPF and me not driving the car hard/far enough.
Also the oil level in the sump was said to be abnormlly high because the DPF had`nt completed its cleaning process and had dumped the diesel which would`ve been used in the process into the sump instead.
It had the DPF recall last year but this fault was still put down to the DPF and me not driving the car hard/far enough.
Also the oil level in the sump was said to be abnormlly high because the DPF had`nt completed its cleaning process and had dumped the diesel which would`ve been used in the process into the sump instead.
Update Time Guys,
He got the car back 2 weeks ago with Jaguar saying that it can't be fixed until after Christmas and they want to collect the car every 3 weeks to reprogramme it - why he accepted this I don't know - He set off on holiday this morning and 20 miles in it broke down on him again, he limped it home and contacted dealer / services etc and they recovered it, they then tried to drop off a Ford Focus for him so he called me up and said he was so fed up could I deal with things for him - I have subsequently had a meeting this afternoon with the Service Manager and the Assistant Dealer Principal (Top Dog is on hols) suffice to say he now has a replacement S Type and I have already rejected their offer of him keeping the replacement until his is fixed at Xmas and told them in no uncertain terms we do not want his car back period and want our money back, after a lot of discussion regarding sale of goods acts / fit for purpose / legal action etc etc they have stated that they will be reccomending that Jaguar accept our proposal - I will keep you posted.
Cheers
Graham
He got the car back 2 weeks ago with Jaguar saying that it can't be fixed until after Christmas and they want to collect the car every 3 weeks to reprogramme it - why he accepted this I don't know - He set off on holiday this morning and 20 miles in it broke down on him again, he limped it home and contacted dealer / services etc and they recovered it, they then tried to drop off a Ford Focus for him so he called me up and said he was so fed up could I deal with things for him - I have subsequently had a meeting this afternoon with the Service Manager and the Assistant Dealer Principal (Top Dog is on hols) suffice to say he now has a replacement S Type and I have already rejected their offer of him keeping the replacement until his is fixed at Xmas and told them in no uncertain terms we do not want his car back period and want our money back, after a lot of discussion regarding sale of goods acts / fit for purpose / legal action etc etc they have stated that they will be reccomending that Jaguar accept our proposal - I will keep you posted.
Cheers
Graham
Harry1972M said:
after a lot of discussion regarding sale of goods acts / fit for purpose / legal action etc etc they have stated that they will be reccomending that Jaguar accept our proposal - I will keep you posted.
They (Jaguar and the dealer) may want to cut a deal together, but legally, it's nothing to do with Jaguar - it's the supplying dealers responsibility.Really !!! I am suprised at that to be honest, I would have thought that the manufacturer would have to shoulder the responsibilty if the product is defective (nothing more than an assumption on my behalf of course) and thats certainly the impression the dealer gave me - if thats not the case as you have said then any advice would certainly be welcomed.
Thanks
Graham
Thanks
Graham
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