Thank god for Warranty
Discussion
Hi all,
Bought my car last august,53 plate XKR conv with 56k mileage and had the gearbox fault light come on twice.
Stratstone just informed me that the warranty company has agreed to a new gearbox,aircon condensor and 2 new suspension arms.
Also had a new water pump fitted 3 months back.
Any idea's how much that little lot would have cost me if i had to pay?
I also have the dilemna of deciding wether or not to extend the warranty this august at a cost of £1,700 for the year......but to be honest can i justify the cost now all the above work has been carried out?
Bought my car last august,53 plate XKR conv with 56k mileage and had the gearbox fault light come on twice.
Stratstone just informed me that the warranty company has agreed to a new gearbox,aircon condensor and 2 new suspension arms.
Also had a new water pump fitted 3 months back.
Any idea's how much that little lot would have cost me if i had to pay?
I also have the dilemna of deciding wether or not to extend the warranty this august at a cost of £1,700 for the year......but to be honest can i justify the cost now all the above work has been carried out?
I would estimate a dealer bill of something like £3500 for that little lot, possibly more.
I think the worth of the warranty will depend on if you intend to keep the car.
If you do I think your experience has spoken for itself.
I genuinely wish I had a worthwhile warranty on my own car.
I think the worth of the warranty will depend on if you intend to keep the car.
If you do I think your experience has spoken for itself.
I genuinely wish I had a worthwhile warranty on my own car.
Crikey, that is the most expense warranty I have ever heard of, but obviously well worth it IF they pay out. I would double check the small print first and be careful especially with the dealer. It maybe they have only agreed in principle subject to independant inspection and the dealer/ repairer would need to remove the box first. Normally with these large claims an independant engineer will inspect the components and advise the warranty company before the next stage. If they are known faults already discussed you may have a fight.Let me know how you get on.
Mmmm... £1700 a year eh? 
Presumably the car has been throughly inspected and that's when the faults with the condensor and wishbones were found. If they've agreed to replacement of components you may not have been aware were faulty in the first place then you could take the view that anything else that may be failing will also have been spotted.
If they pay up you've got a new gearbox. That's removed the V8s biggest and most expensive problem from the equation. The air con will be 'lubed and regassed. You'll have (hopefully) fresh coolant from when the water pump was changed. Best check - but I expect your engine will have the metal bodied secondary timing chain tensioners fitted.
I'd say you've had excellent value for money from the warranty - but would question the benefit of forking out another £1700, maybe for the next few years to keep it up.
Obviously get all the work done if it's covered, then straight away take it for an MOT or thorough check at a knowledgable Jaguar indy for a second inspection whilst the warranty is still in force and make sure anything else wrong is attended too then let it lapse.
£1700 is a lot of cash to loose each year if nothing else goes wrong. I can't think of anything else close to that cost that is likley to at your mileage - sure, no warranty is a bit of a gamble maybe, but I'd plan to spend just a small portion of that amount on very regular oil and fluid changes and odd bits of maintainence when they come up throughought the rest of the cars life and treat myself to a good holiday each year instead.
Presumably the car has been throughly inspected and that's when the faults with the condensor and wishbones were found. If they've agreed to replacement of components you may not have been aware were faulty in the first place then you could take the view that anything else that may be failing will also have been spotted.
If they pay up you've got a new gearbox. That's removed the V8s biggest and most expensive problem from the equation. The air con will be 'lubed and regassed. You'll have (hopefully) fresh coolant from when the water pump was changed. Best check - but I expect your engine will have the metal bodied secondary timing chain tensioners fitted.
I'd say you've had excellent value for money from the warranty - but would question the benefit of forking out another £1700, maybe for the next few years to keep it up.
Obviously get all the work done if it's covered, then straight away take it for an MOT or thorough check at a knowledgable Jaguar indy for a second inspection whilst the warranty is still in force and make sure anything else wrong is attended too then let it lapse.
£1700 is a lot of cash to loose each year if nothing else goes wrong. I can't think of anything else close to that cost that is likley to at your mileage - sure, no warranty is a bit of a gamble maybe, but I'd plan to spend just a small portion of that amount on very regular oil and fluid changes and odd bits of maintainence when they come up throughought the rest of the cars life and treat myself to a good holiday each year instead.
Thanks for the replies guys,
Stratstone have confirmed the warranty company has agreed to cover the cost of all the items and they
are fitting a brand new gearbox...not a refurb or rebuilt one.
Think i have had a right result as i was in two minds wether or not to extend my existing warranty when
it expired end of August.
Stratstone have confirmed the warranty company has agreed to cover the cost of all the items and they
are fitting a brand new gearbox...not a refurb or rebuilt one.
Think i have had a right result as i was in two minds wether or not to extend my existing warranty when
it expired end of August.
Just thought to add that i asked Stratstone to carry out a full inspection while they had the car to make
sure any items covered by warranty were dealt with.
They did have an independent engineer carry out a full inspection of the faults and the warranty company
agreed to the works after receiving his report.
sure any items covered by warranty were dealt with.
They did have an independent engineer carry out a full inspection of the faults and the warranty company
agreed to the works after receiving his report.
Keslake,
I have an S-Type 4.2 V8 SE, 80,000 miles now and 5 1/2 years old. I've had it from 14 miles (it was a demonstrator, in effect never driven). Obviously it came with the usual Jaguar warranty.
Along with some minor warranty work, such as a set of rear wheel bearings and a new header tank, I have had the gearbox replaced three times. I need not go into details about the box issues (unless you ask!).
I have extended my warranty on a year by year basis at a cost of around £1000 pa. This can be done until the car has reached 100,000 miles or 10 years old whatever happens first. Note that I have extended the Jaguar warranty and not switched to some insurance product which I consider to be very inferior to the Jaguar one. Keeping the Jaguar one in place is important I feel.
During the past 5 1/2 years the JMD I use, and also Jaguar UK, have been just great whenever I have had work done under warranty. The gearbox problems were solved without any issues at all..Jaguar UK even specifically asked for the third box back so they could investigate why it went wrong as it was the modified version and the first known to go wrong.
One point to note: if you do not renew the warranty, any part replaced will only be warrantied until the warranty expires. For example, if had another gearbox or some other part replaced now it will be warrantied until the end of the year when the current warranty expires but if I renew it the gearbox or other part will still be covered. Importantly, the replaced part does not come with its own warranty period of, say, three years.
Hope this helps.
R.
I have an S-Type 4.2 V8 SE, 80,000 miles now and 5 1/2 years old. I've had it from 14 miles (it was a demonstrator, in effect never driven). Obviously it came with the usual Jaguar warranty.
Along with some minor warranty work, such as a set of rear wheel bearings and a new header tank, I have had the gearbox replaced three times. I need not go into details about the box issues (unless you ask!).
I have extended my warranty on a year by year basis at a cost of around £1000 pa. This can be done until the car has reached 100,000 miles or 10 years old whatever happens first. Note that I have extended the Jaguar warranty and not switched to some insurance product which I consider to be very inferior to the Jaguar one. Keeping the Jaguar one in place is important I feel.
During the past 5 1/2 years the JMD I use, and also Jaguar UK, have been just great whenever I have had work done under warranty. The gearbox problems were solved without any issues at all..Jaguar UK even specifically asked for the third box back so they could investigate why it went wrong as it was the modified version and the first known to go wrong.
One point to note: if you do not renew the warranty, any part replaced will only be warrantied until the warranty expires. For example, if had another gearbox or some other part replaced now it will be warrantied until the end of the year when the current warranty expires but if I renew it the gearbox or other part will still be covered. Importantly, the replaced part does not come with its own warranty period of, say, three years.
Hope this helps.
R.
I have just had a small battle with my Jag main dealer for some work under warranty on my '04 S Type R.
I have just had the windscreen replaced, the rear lower arms ( the expensive ally ones) and the auto gearbox reflashed and fluid flushed.
I estimate that lot to be around £1800 of work and parts+vat. Now today, the Jaguar warranty letter came through, at a cost of £1707 a year. Yowsers. What to do.... I thought the warranty direct quote of £700 was daylight robbery..
One thing i did not know i had with the 12 month aftersales warranty, is MOT insurance. IE if a part causes the car to fail the MOT , it is automatically covered by the policy for replacement and rectification. Anyone bought this kind of policy elsewhere?
I have just had the windscreen replaced, the rear lower arms ( the expensive ally ones) and the auto gearbox reflashed and fluid flushed.
I estimate that lot to be around £1800 of work and parts+vat. Now today, the Jaguar warranty letter came through, at a cost of £1707 a year. Yowsers. What to do.... I thought the warranty direct quote of £700 was daylight robbery..
One thing i did not know i had with the 12 month aftersales warranty, is MOT insurance. IE if a part causes the car to fail the MOT , it is automatically covered by the policy for replacement and rectification. Anyone bought this kind of policy elsewhere?
The Leaper said:
Keslake,
I have an S-Type 4.2 V8 SE, 80,000 miles now and 5 1/2 years old. I've had it from 14 miles (it was a demonstrator, in effect never driven). Obviously it came with the usual Jaguar warranty.
Along with some minor warranty work, such as a set of rear wheel bearings and a new header tank, I have had the gearbox replaced three times. I need not go into details about the box issues (unless you ask!).
I have extended my warranty on a year by year basis at a cost of around £1000 pa. This can be done until the car has reached 100,000 miles or 10 years old whatever happens first. Note that I have extended the Jaguar warranty and not switched to some insurance product which I consider to be very inferior to the Jaguar one. Keeping the Jaguar one in place is important I feel.
During the past 5 1/2 years the JMD I use, and also Jaguar UK, have been just great whenever I have had work done under warranty. The gearbox problems were solved without any issues at all..Jaguar UK even specifically asked for the third box back so they could investigate why it went wrong as it was the modified version and the first known to go wrong.
One point to note: if you do not renew the warranty, any part replaced will only be warrantied until the warranty expires. For example, if had another gearbox or some other part replaced now it will be warrantied until the end of the year when the current warranty expires but if I renew it the gearbox or other part will still be covered. Importantly, the replaced part does not come with its own warranty period of, say, three years.
Hope this helps.
R.
Three gearboxes? I have an S-Type 4.2 V8 SE, 80,000 miles now and 5 1/2 years old. I've had it from 14 miles (it was a demonstrator, in effect never driven). Obviously it came with the usual Jaguar warranty.
Along with some minor warranty work, such as a set of rear wheel bearings and a new header tank, I have had the gearbox replaced three times. I need not go into details about the box issues (unless you ask!).
I have extended my warranty on a year by year basis at a cost of around £1000 pa. This can be done until the car has reached 100,000 miles or 10 years old whatever happens first. Note that I have extended the Jaguar warranty and not switched to some insurance product which I consider to be very inferior to the Jaguar one. Keeping the Jaguar one in place is important I feel.
During the past 5 1/2 years the JMD I use, and also Jaguar UK, have been just great whenever I have had work done under warranty. The gearbox problems were solved without any issues at all..Jaguar UK even specifically asked for the third box back so they could investigate why it went wrong as it was the modified version and the first known to go wrong.
One point to note: if you do not renew the warranty, any part replaced will only be warrantied until the warranty expires. For example, if had another gearbox or some other part replaced now it will be warrantied until the end of the year when the current warranty expires but if I renew it the gearbox or other part will still be covered. Importantly, the replaced part does not come with its own warranty period of, say, three years.
Hope this helps.
R.
Three bloody replacement gearboxes at 85k? Even with my dodgy maths that's less then 30k (and more than £7500 spent) out of each one. What the hell is going on with Jaguar and ZF? How is it that they can't even between them manufacture a 'box that at least has the longevity and mechanical integrity to last for the life of the car? Renault in the grim days of the 70's managed to do that. More than three decades ago a bloody communist built Yugo, Zastavia or Skoda gearbox would easily get past 30k. My disesiel van at over 100k is still on it's origonal 'box, our last Bangernomics French s
theap of a car was - dispite gross abuse towing boats and being used as a mobile skip during a massive house restoration - was well north of 150k when we got rid of it, still on its origional 'box, and our friends Citroen Picaso, used from new as a courier and parcel delivery hack in central London by day, 7 days a week and doubling up as an unofficial late night airport run foot-to-the-floor round the M25 taxi is well into it's second 100k -still on its origonal gearbox.Really makes me wonder sometimes if it's actually worth spending such a massive amount of your hard earned on somthing so flimsy, fragile and piss-takingly expensive to fix as a modern Jaguar sometimes, when a far more robust, reliable and cheaper alternative exists almost everywhere else you look.
Excuse me being synical but the simple answer to that one steve is that they cut corners.They all do.Dealers and manufacturers alike. It`s a myth that the factory build these boxes, they don`t. The factory/ warranty people probably outsourced a repair only and not a full overhaul.The company chosen to do the work will only act on instruction and have probably been screwed to the floor on price .They probably only changed the drum without further investigation. A far cheaper option than overhaul for both parties except the customer.
If 9 out of ten work, then the warranty company have made a fortune yet again, but in this instance the underlying problem was never rectified. It`s a question of economics, which is only a win win situation for the warranty companies. The risk element is simply covered by the extortionate price on they want for the warranty, but the client has no control over the quality or the value for money.If the factory/ Dealer choose to cut corners, what control do YOU the customer have? none. I think you will find a far higher standard of service from the indepandants.
Imagine how many boxes do go down. If ZF can set up an independant overhaul centre at a cost of £2m in this current economic climate then can you appreciate how much business there is out there, not only from Jaguar.
If 9 out of ten work, then the warranty company have made a fortune yet again, but in this instance the underlying problem was never rectified. It`s a question of economics, which is only a win win situation for the warranty companies. The risk element is simply covered by the extortionate price on they want for the warranty, but the client has no control over the quality or the value for money.If the factory/ Dealer choose to cut corners, what control do YOU the customer have? none. I think you will find a far higher standard of service from the indepandants.
Imagine how many boxes do go down. If ZF can set up an independant overhaul centre at a cost of £2m in this current economic climate then can you appreciate how much business there is out there, not only from Jaguar.
Yup, you've got it. Grammes and pennies saved in manufacture and servicing.
Sooner or later the realisistion that buying into a premium brand such as Jaguar actually puts a far worse product with respect to reliabiliy on your drive than any cheap mass produced eurobox will come back to bite them.
Sooner or later the realisistion that buying into a premium brand such as Jaguar actually puts a far worse product with respect to reliabiliy on your drive than any cheap mass produced eurobox will come back to bite them.
Jaguar steve said:
Yup, you've got it. Grammes and pennies saved in manufacture and servicing.
Sooner or later the realisistion that buying into a premium brand such as Jaguar actually puts a far worse product with respect to reliabiliy on your drive than any cheap mass produced eurobox will come back to bite them.
I'm not so sure on this.Sooner or later the realisistion that buying into a premium brand such as Jaguar actually puts a far worse product with respect to reliabiliy on your drive than any cheap mass produced eurobox will come back to bite them.
I used to work for a company that developed and supplied product for the S Type, and the amount of money and time spent validating even the cheaper/simpler parts of the car during development was staggering.
Perhaps manufacturing tolerances haven't been controlled as tightly as they should have during the life cycle of the supplied components.
I don`t think any manufacturer makes much from new car sales, the profit is in service and parts sales from component obsolescence failure . Development of too good a product, is no good to a vehicle manufacturer.
Steve, I don`t think Jaguar products are bad, far from it. But with long term ownership its a learning curve. Finding the issues/ achillies with each model and budgeting is the name of the game. The factory would never admit to any of the problems, it would drive down the S/H prices and popularity.
We have a 3.0 4wd with the auto box shot, flaring 3rd and top after 35000 miles. It has problems simular to the 5hp ZF, but the failure can be at very low mileage, or at very high mileage, not in between.Now that is a barsteward to get out and overhaul. 9 hours remove and install with lots of specialist tools
Steve, I don`t think Jaguar products are bad, far from it. But with long term ownership its a learning curve. Finding the issues/ achillies with each model and budgeting is the name of the game. The factory would never admit to any of the problems, it would drive down the S/H prices and popularity.
We have a 3.0 4wd with the auto box shot, flaring 3rd and top after 35000 miles. It has problems simular to the 5hp ZF, but the failure can be at very low mileage, or at very high mileage, not in between.Now that is a barsteward to get out and overhaul. 9 hours remove and install with lots of specialist tools
Ouch! £1700 is a lot to pay for peace of mind, albeit the warranty firm is obviously reputable. I recently got a 13-month warranty on my '04 XK8 from Warranty Direct for £350 -- and that is for wear and tear parts and labour as well as traumatic damage...and it provides for all work to be carried out by a Jaguar franchise dealer.
Admittedly, my mileage is low and the prices will be higher for cars with 60k+ on the clock but it should still be a lot less than £1700.
I am also cynical about insurers' renewal premiums following a large claim. I'm certain they try to recover some of their outlay by bumping up the renewal cost. Certainly happened with my (Barclays) home insurance after they paid out for a new kitchen. The following year, their premium almost doubled. I took my business elsewhere for a massive saving.
Admittedly, my mileage is low and the prices will be higher for cars with 60k+ on the clock but it should still be a lot less than £1700.
I am also cynical about insurers' renewal premiums following a large claim. I'm certain they try to recover some of their outlay by bumping up the renewal cost. Certainly happened with my (Barclays) home insurance after they paid out for a new kitchen. The following year, their premium almost doubled. I took my business elsewhere for a massive saving.
Just picked my car up from Stratstones and the warranty repairs were as follows:-
New replacement gearbox
2 new from suspension arms
2 new front ball joints
new air con condensor
new sump gasket
new oil cooler hose
The service manager said there was iron filings in the old gearbox so it looks as though the oil broke down
The only cost to myself was £23 for insurance on courtesy vehicle for the 3 weeks the car was in
Very happy bunny here!
New replacement gearbox
2 new from suspension arms
2 new front ball joints
new air con condensor
new sump gasket
new oil cooler hose
The service manager said there was iron filings in the old gearbox so it looks as though the oil broke down
The only cost to myself was £23 for insurance on courtesy vehicle for the 3 weeks the car was in
Very happy bunny here!
I am in the pro warranty camp. On other forums the anti camp is pretty strong.
i bought a car that cost me 60K, so for an extended 3 year warranty from jaguar with mot and breakdown for 3K seemed an expensive but sensible option. (Expensive cars can have expensive repairs). Particularly when you consider depreciation is about 1k a month on a Jag XK/XJ (if you trade it in) I flirted with the aftermarket warranty companies, but thought the warranty offered by the manufacturer might be more supportive.
From what I see, the best option is to extend in block when the the 3 years is up. Year by year for an XKr seemed to be 1700 but 1000 per year if bought in a block of years.
I was not sure whether I would keep the car or sell within the extended period. If i was to sell the 3 year warranty would be a key selling point, as the Jaguar extended block waranty is tranferrable. But i got a surprise recently when I considered a trade in, the dealer ofered a cashback on the remaining two full years of the warranty.
So far I have had replacement amps, speakers and airbag with no quibles. Would these items be covered by aftermarket waranties??
Touch wood, in my mind an extended manufactures warranty seems a better deal than car insurance, the cost is about the same, but if I claim on the car insurance, I pay an excess and then face higher premiums. If I don't claim the cost is written off for both. But I feel if I keep a new car for six years something will fail, with an expensive car at a high cost.
SCW
i bought a car that cost me 60K, so for an extended 3 year warranty from jaguar with mot and breakdown for 3K seemed an expensive but sensible option. (Expensive cars can have expensive repairs). Particularly when you consider depreciation is about 1k a month on a Jag XK/XJ (if you trade it in) I flirted with the aftermarket warranty companies, but thought the warranty offered by the manufacturer might be more supportive.
From what I see, the best option is to extend in block when the the 3 years is up. Year by year for an XKr seemed to be 1700 but 1000 per year if bought in a block of years.
I was not sure whether I would keep the car or sell within the extended period. If i was to sell the 3 year warranty would be a key selling point, as the Jaguar extended block waranty is tranferrable. But i got a surprise recently when I considered a trade in, the dealer ofered a cashback on the remaining two full years of the warranty.
So far I have had replacement amps, speakers and airbag with no quibles. Would these items be covered by aftermarket waranties??
Touch wood, in my mind an extended manufactures warranty seems a better deal than car insurance, the cost is about the same, but if I claim on the car insurance, I pay an excess and then face higher premiums. If I don't claim the cost is written off for both. But I feel if I keep a new car for six years something will fail, with an expensive car at a high cost.
SCW
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