What's happening with Jaguar's Quality?
Discussion
I follow Chris Harris and Tom Ford (among others) on Twitter, and it seems that they have both had no end of issues with their latest long-termers.
Tom Ford had a new XJ, which had many many issues over a few months, and has finally got a Range Rover to replace it. Harris had a new XKR Speed, and it has constantly gone wrong, gone back, gone wrong etc, including this week the passenger door flying open at 60mph.
It seems that Jag really need to step up their quality and reliability, being a premium brand. One would also think that the fact that they are cars being run by high-level journos would mean they are looked after a bit better.
Chris-R - Were there any issues with PHs XFR?
Tom Ford had a new XJ, which had many many issues over a few months, and has finally got a Range Rover to replace it. Harris had a new XKR Speed, and it has constantly gone wrong, gone back, gone wrong etc, including this week the passenger door flying open at 60mph.
It seems that Jag really need to step up their quality and reliability, being a premium brand. One would also think that the fact that they are cars being run by high-level journos would mean they are looked after a bit better.
Chris-R - Were there any issues with PHs XFR?
Another thing is that i regularly drive behind a few XFs in the morning, as we drive to work at the same time.
Over the last few months I've watched the LEDs in the rear lights get worse and worse. On one car in particular, a 58 plate, the LEDs are dropping at a rate of probably 1 every 2 weeks. Not good.
Over the last few months I've watched the LEDs in the rear lights get worse and worse. On one car in particular, a 58 plate, the LEDs are dropping at a rate of probably 1 every 2 weeks. Not good.
The Crack Fox said:
I dunno, are these two cars representative of Jag's overall quality ? Where do they come in JDPower nowadays ?
I don't know - but would like to know. Do any new Jag owners on here have issues?Edited by Beefmeister on Friday 10th December 11:07
I had similar problems to those Tom Ford is experiencing with the XF SV8 I ran umtil last month. In the end I simply lost confience in the car and the dealer's inability to rectify the problems and chopped it in for another BMW (Alpina).
It's a huge shame because the current Jaguar line up is well placed to tempt serial German car owners such as myself into something with more flair but when you get stranded on the motorway with your family on more than one occaision then something has got to give.
It's a huge shame because the current Jaguar line up is well placed to tempt serial German car owners such as myself into something with more flair but when you get stranded on the motorway with your family on more than one occaision then something has got to give.
Our XF SV8 was one of the first production cars and had a the head gaskets replaced twice within 12k miles. The gear selector stuck in D once and a few rattles developed. All fixed under warranty and since then the car has covered 35k miles without fault.
The XKR 5.0 S/C that Tim drove for a review a while back across the peaks was also one of the first 5.0 S/C production cars (it replaced a 4.2 S/C that ran faultlessly for 2 years / 40k,) and other than an electrical glitch that caused the sat nav / control screen to go blank has also been faultless for 16 months / 20k miles.
We have 4 XF 3.0 Diesel Premiums on the lease fleet, all have been faultless in 12 months / 20K.
2 x RR Sports - occassional suspension recalibration required, RR Vogue Se - 3 months 5K no issues, 5 x Disco 3.0 TDV6 - 12 months 1 developed electrical faults and had wiring loom replaced under warranty, others all OK.
We have 700 cars p/a on the fleet and RR / Jaguar are pretty good overall.
The XKR 5.0 S/C that Tim drove for a review a while back across the peaks was also one of the first 5.0 S/C production cars (it replaced a 4.2 S/C that ran faultlessly for 2 years / 40k,) and other than an electrical glitch that caused the sat nav / control screen to go blank has also been faultless for 16 months / 20k miles.
We have 4 XF 3.0 Diesel Premiums on the lease fleet, all have been faultless in 12 months / 20K.
2 x RR Sports - occassional suspension recalibration required, RR Vogue Se - 3 months 5K no issues, 5 x Disco 3.0 TDV6 - 12 months 1 developed electrical faults and had wiring loom replaced under warranty, others all OK.
We have 700 cars p/a on the fleet and RR / Jaguar are pretty good overall.
RW774 said:
Build quality has been very good for sometime now.The issues are caused(as ever) by Accountants screwing the price on outsourced components.
Accountants very good at engineering profit, not the product.
Accountants aren't to blame. It's the senior management that set profit (and cost) targets that the engineering and purchasing departments have to meet. Accountants just keep the score.Accountants very good at engineering profit, not the product.
Paul (Accountant)
Marketing is also under enormous pressure to launch the car on a fixed date regardless of whether it's 100% perfect. If they delay launch while they iron out some bugs it will look even worse.
I'm glad I'm not the only one who thinks the XF is a monstrosity though. Makes the XF look quite nice!
I'm glad I'm not the only one who thinks the XF is a monstrosity though. Makes the XF look quite nice!
apart from a sticking fuel flap on my 2.7 (early car) I've had zero problems in the last 2 years on either the 2.7 or 3.0d 's' I now have.
I understand XJ is having teething problems but theres a lot of new tech -virtual instruments/dual-view sat nav etc/ wireless streaming/ whitefire connectivity....
the last JD power report was very good iirc.
I understand XJ is having teething problems but theres a lot of new tech -virtual instruments/dual-view sat nav etc/ wireless streaming/ whitefire connectivity....
the last JD power report was very good iirc.
Edited by Mattmeister on Saturday 11th December 12:05
My Audi has been in 4 times in 3 months to fix rattles in the el-cheapo trim & dashboard. Still got rattles, so need to book it in again. So far not impressed with latest Audi quality compared to the A4 cab. So I guess many car companies are lowering quality in the quest for more profit
I think Jags n LR's are very good in general. Owned 6 new ones over past 5 years. Never had any issues worth mentioning. The new XJ looks awesome on the road (can you make it a 2 door coupe as well please Jaguar!) it has suffered from a few issues with the touchscreen interface taken from LR RR's. The launch was rolled a few times to make sure it was right. Can't ever get it 100% right all the time.
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