Audi TT Suspension Blocks Left-In
Discussion
Hi All,
First time post, here goes:
Bought my Audi TT brand new in 2015, immediately on delivery it was really firm to drive, (missus/mum/best mate all refuse to drive in it), talked to dealership who had a look then fobbed me off saying it was a combination of TT/S Line suspension/19 inch rims. The ride was so bad after 12 months I went to the dealership again to talk about getting a different car, to no avail.
20,000 miles in I took it to an Audi dealership for a service, again nothing found. Car is still ridiculously hard, really hated it, but after all the complaints to Audi and the fact it had now been looked at twice, there was nothing to suspect from my perspective. I had a look myself, but couldn't see anything.
Fast forward 3 years, take the car to Kwik Fit for a £25 MOT, next thing I know i'm being told the transport blocks had been left in. I didn't even think this was possible given how many times Audi had seen the car since, I just assumed Audis are bloody awful and i'd made a shocking mistake. Sure enough, he gets it up on the ramp and they are there, clear as day.
Audi have been pretty ridiculously awful with the whole thing, all they essentially did was replace parts of the front suspension, then claiming that the rubber bushes at the top of the suspension would have taken all the load. They have given the car a once over and we are good to go.
My concern is, that given the vehicle has done 50,000 miles, what potential structural damage has been done to the vehicle? Metal fatigue implications etc.? Im trying to get Audi UK to speak to someone at big Audi to get an engineers take on things, but so far they are being thoroughly unhelpful, just saying the local dealership have the ability to make these assessments, end of. I contend they don't.
Any advice/ideas very much appreciated?
First time post, here goes:
Bought my Audi TT brand new in 2015, immediately on delivery it was really firm to drive, (missus/mum/best mate all refuse to drive in it), talked to dealership who had a look then fobbed me off saying it was a combination of TT/S Line suspension/19 inch rims. The ride was so bad after 12 months I went to the dealership again to talk about getting a different car, to no avail.
20,000 miles in I took it to an Audi dealership for a service, again nothing found. Car is still ridiculously hard, really hated it, but after all the complaints to Audi and the fact it had now been looked at twice, there was nothing to suspect from my perspective. I had a look myself, but couldn't see anything.
Fast forward 3 years, take the car to Kwik Fit for a £25 MOT, next thing I know i'm being told the transport blocks had been left in. I didn't even think this was possible given how many times Audi had seen the car since, I just assumed Audis are bloody awful and i'd made a shocking mistake. Sure enough, he gets it up on the ramp and they are there, clear as day.
Audi have been pretty ridiculously awful with the whole thing, all they essentially did was replace parts of the front suspension, then claiming that the rubber bushes at the top of the suspension would have taken all the load. They have given the car a once over and we are good to go.
My concern is, that given the vehicle has done 50,000 miles, what potential structural damage has been done to the vehicle? Metal fatigue implications etc.? Im trying to get Audi UK to speak to someone at big Audi to get an engineers take on things, but so far they are being thoroughly unhelpful, just saying the local dealership have the ability to make these assessments, end of. I contend they don't.
Any advice/ideas very much appreciated?
Yes thankfully I have pictures etc. and reports from the garage where the work has been done.
There have been some fairly significant crashes over the last three years, a few time hitting pot holes at speed i've actually pulled over to check the vehicle. Seriously it was awful. If it had been a few thousand miles I wouldn't be too worried, but after 50,000 I'm concerned that the entire design of the car was based upon having fully functioning front suspension, so the fact its been partly restricted, makes me questioning the stress that's gone through that front axle, it had to go somewhere, so whats the metal fatigue implications?
More than anything i'm just seriously pi$sed off, given the amount of times I highlighted it to them and got fobbed off.
There have been some fairly significant crashes over the last three years, a few time hitting pot holes at speed i've actually pulled over to check the vehicle. Seriously it was awful. If it had been a few thousand miles I wouldn't be too worried, but after 50,000 I'm concerned that the entire design of the car was based upon having fully functioning front suspension, so the fact its been partly restricted, makes me questioning the stress that's gone through that front axle, it had to go somewhere, so whats the metal fatigue implications?
More than anything i'm just seriously pi$sed off, given the amount of times I highlighted it to them and got fobbed off.
I imagine that removal of the blocks is specifically detailed in the PDI & signed off (possibly even countersigned), regardless if the PDI is hard copy or electronic - if that's the case someone has signed to screwing up.
Beyond your discomfort & concerns about the structural integrity of the vehicle now & down the road I'm almost certain that in effect having no suspension is also a notable safety concern!
With a customer query relating to a poor ride, the 1st place to look would be the suspension - unless the blocks are invisible it very much looks like a you have been given lip service & BS when visiting the dealer. Bloody tech's do PDI's, so are aware of such things & to miss them on so many occasion suggests that the PDI & further checks may not have even happened. Were the PDI & subsequent checks carried out by the same dealer?
Coming from a franchised dealership environment from a brand several rungs down the ladder from Audi, I'm pretty shocked - heads would have rolled for such a blatant oversight at the lower rung!
I for one would certainly not sit down on this & would be looking for, at an absolute bare minimum a formal apology, an extended warranty & some form of compensation (cash / service/s / whatever) for my 50k's of discomfort.
Beyond your discomfort & concerns about the structural integrity of the vehicle now & down the road I'm almost certain that in effect having no suspension is also a notable safety concern!
With a customer query relating to a poor ride, the 1st place to look would be the suspension - unless the blocks are invisible it very much looks like a you have been given lip service & BS when visiting the dealer. Bloody tech's do PDI's, so are aware of such things & to miss them on so many occasion suggests that the PDI & further checks may not have even happened. Were the PDI & subsequent checks carried out by the same dealer?
Coming from a franchised dealership environment from a brand several rungs down the ladder from Audi, I'm pretty shocked - heads would have rolled for such a blatant oversight at the lower rung!
I for one would certainly not sit down on this & would be looking for, at an absolute bare minimum a formal apology, an extended warranty & some form of compensation (cash / service/s / whatever) for my 50k's of discomfort.
The shock transport blocks have been left in loads of cars over the years as they're slid over the shock absorber pistons and will often slide up inside the dust boot when the car is driven off the trailer or the ship thus hiding them.
Still inexcusable for them to be missed during the PDI and then again when the customer brings the car in to be checked over.
Still inexcusable for them to be missed during the PDI and then again when the customer brings the car in to be checked over.
Novexx said:
I imagine that removal of the blocks is specifically detailed in the PDI & signed off (possibly even countersigned), regardless if the PDI is hard copy or electronic - if that's the case someone has signed to screwing up.
Beyond your discomfort & concerns about the structural integrity of the vehicle now & down the road I'm almost certain that in effect having no suspension is also a notable safety concern!
With a customer query relating to a poor ride, the 1st place to look would be the suspension - unless the blocks are invisible it very much looks like a you have been given lip service & BS when visiting the dealer. Bloody tech's do PDI's, so are aware of such things & to miss them on so many occasion suggests that the PDI & further checks may not have even happened. Were the PDI & subsequent checks carried out by the same dealer?
Coming from a franchised dealership environment from a brand several rungs down the ladder from Audi, I'm pretty shocked - heads would have rolled for such a blatant oversight at the lower rung!
I for one would certainly not sit down on this & would be looking for, at an absolute bare minimum a formal apology, an extended warranty & some form of compensation (cash / service/s / whatever) for my 50k's of discomfort.
Different dealerships, which is almost the worst part. They were the puck type suspension blocks hidden slightly behind the dust cover. Beyond your discomfort & concerns about the structural integrity of the vehicle now & down the road I'm almost certain that in effect having no suspension is also a notable safety concern!
With a customer query relating to a poor ride, the 1st place to look would be the suspension - unless the blocks are invisible it very much looks like a you have been given lip service & BS when visiting the dealer. Bloody tech's do PDI's, so are aware of such things & to miss them on so many occasion suggests that the PDI & further checks may not have even happened. Were the PDI & subsequent checks carried out by the same dealer?
Coming from a franchised dealership environment from a brand several rungs down the ladder from Audi, I'm pretty shocked - heads would have rolled for such a blatant oversight at the lower rung!
I for one would certainly not sit down on this & would be looking for, at an absolute bare minimum a formal apology, an extended warranty & some form of compensation (cash / service/s / whatever) for my 50k's of discomfort.
As to driving 50k miles, I know! Seems absolute madness, but when you take it repeatedly to the dealership, have had inspections done etc. all the while being told everything is fine, its just a hard riding car, there comes a point where you just believe them.
t driving from what should be your pride and joy.Gassing Station | Audi, Seat, Skoda & VW | Top of Page | What's New | My Stuff