Audi Dealers and Audi ganging up on their Q3/TT customers?
Discussion
I have an Audi Q3 2.0 TFSi quattro black edition first registered March 2018 and has covered just 6k miles. On a 2 year contract hire.
About 2 weeks ago when driving in town there is a hesitancy for the car to go -like the car is self-braking or someone is dabbing on the brakes. My wife found same issue. Clunky! Sickening drive!
Audi Edinburgh on test drive said they felt the same issue. Yet, when they plug car in the diagnostics say 'no problem'. On the test drive Peter from Audi suggested it is an S-Tronic gearbox issue (at 1 degree below he said maybe gear box oil frozen but car still drives poorly when it much warmer) - yet their 'diagnostics' say all is well!
All is not well! Audi's reaction: "come take this car away!" - so I did. I almost expected this from Audi Edinburgh as they have a very poor reputation. They even sent me a video saying the tyre wear was fine and brake pads are fine on a 6k car - wtf? Like going into your doctor with broken leg and they say your fingers are fine.
I've since put car into Perth Audi (Camerons) for a second opionion as they not part of same Audi Lomond group. They too say "no problem, away and get lost".
There 100% IS a problem - the car drives like a bag of bolts driven by a shaking kangaroo with heavy feet!!
Via Twitter I contacted Audi UK Customer Care - they following the same company line "if the laptop says no fault there is no fault we can't comment further". baically - "do one!"
I've had 11 Audis and used to think the dealers and Audi were fair and cared. Not now. I have come across a new TT issue too.
My brother in law has new Audi TT coupe but water pours into the footwells. Audi Stirling told him to 'get stuffed' as unless components damaged by the water coming in, a leaking Audi TT isn't covered under Audi warranty!! He took car to bits himself and found a faulty seal. No apology from Audi - in fact the opposite.
Audi Edinburgh told me they know that all new shape new TTs have this water leak issue but will not fix it or do a recall. I am beginning to think Audi make crap cars and hate their customers. They are dishonest. I won't have another Audi even though an A4 saved my life in November 1998 when I was in a head on collision! Their attitude sucks.
I can see me having to take Audi to Court (luckily my frined is a Prof in Law and I won't pay full rates) - but what a pain. Wife won't drive the jerky unsafe Q3 car yet Audi finance take their £352 every month. Stuck in PCH until April 2020.
Any clues how to get fair treatment from Audi UK? They are in effect calling us liars and that is enough for me to say 'enough'. Their dealers are not mechanics anymore either.
Audi UK versus their customers. Their customer is always wrong!
About 2 weeks ago when driving in town there is a hesitancy for the car to go -like the car is self-braking or someone is dabbing on the brakes. My wife found same issue. Clunky! Sickening drive!
Audi Edinburgh on test drive said they felt the same issue. Yet, when they plug car in the diagnostics say 'no problem'. On the test drive Peter from Audi suggested it is an S-Tronic gearbox issue (at 1 degree below he said maybe gear box oil frozen but car still drives poorly when it much warmer) - yet their 'diagnostics' say all is well!
All is not well! Audi's reaction: "come take this car away!" - so I did. I almost expected this from Audi Edinburgh as they have a very poor reputation. They even sent me a video saying the tyre wear was fine and brake pads are fine on a 6k car - wtf? Like going into your doctor with broken leg and they say your fingers are fine.
I've since put car into Perth Audi (Camerons) for a second opionion as they not part of same Audi Lomond group. They too say "no problem, away and get lost".
There 100% IS a problem - the car drives like a bag of bolts driven by a shaking kangaroo with heavy feet!!
Via Twitter I contacted Audi UK Customer Care - they following the same company line "if the laptop says no fault there is no fault we can't comment further". baically - "do one!"
I've had 11 Audis and used to think the dealers and Audi were fair and cared. Not now. I have come across a new TT issue too.
My brother in law has new Audi TT coupe but water pours into the footwells. Audi Stirling told him to 'get stuffed' as unless components damaged by the water coming in, a leaking Audi TT isn't covered under Audi warranty!! He took car to bits himself and found a faulty seal. No apology from Audi - in fact the opposite.
Audi Edinburgh told me they know that all new shape new TTs have this water leak issue but will not fix it or do a recall. I am beginning to think Audi make crap cars and hate their customers. They are dishonest. I won't have another Audi even though an A4 saved my life in November 1998 when I was in a head on collision! Their attitude sucks.
I can see me having to take Audi to Court (luckily my frined is a Prof in Law and I won't pay full rates) - but what a pain. Wife won't drive the jerky unsafe Q3 car yet Audi finance take their £352 every month. Stuck in PCH until April 2020.
Any clues how to get fair treatment from Audi UK? They are in effect calling us liars and that is enough for me to say 'enough'. Their dealers are not mechanics anymore either.
Audi UK versus their customers. Their customer is always wrong!
Edited by iainwish on Monday 11th February 14:46
Edited by iainwish on Monday 11th February 14:48
iainwish said:
I have an Audi Q3 2.0 TFSi quattro black edition first registered March 2018 and has covered just 6k miles. On a 2 year contract hire.
About 2 weeks ago when driving in town there is a hesitancy for the car to go -like the car is self-braking or someone is dabbing on the brakes. My wife found same issue. Clunky! Sickening drive!
Audi Edinburgh on test drive said they felt the same issue. Yet, when they plug car in the diagnostics say 'no problem'. On the test drive Peter from Audi suggested it is an S-Tronic gearbox issue (at 1 degree below he said maybe gear box oil frozen but car still drives poorly when it much warmer) - yet their 'diagnostics' say all is well!
All is not well! Audi's reaction: "come take this car away!" - so I did. I almost expected this from Audi Edinburgh as they have a very poor reputation. They even sent me a video saying the tyre wear was fine and brake pads are fine on a 6k car - wtf? Like going into your doctor with broken leg and they say your fingers are fine.
I've since put car into Perth Audi (Camerons) for a second opionion as they not part of same Audi Lomond group. They too say "no problem, away and get lost".
There 100% IS a problem - the car drives like a bag of bolts driven by a shaking kangaroo with heavy feet!!
Via Twitter I contacted Audi UK Customer Care - they following the same company line "if the laptop says no fault there is no fault we can't comment further". baically - "do one!"
I've had 11 Audis and used to think the dealers and Audi were fair and cared. Not now. I have come across a new TT issue too.
My brother in law has new Audi TT coupe but water pours into the footwells. Audi Stirling told him to 'get stuffed' as unless components damaged by the water coming in, a leaking Audi TT isn't covered under Audi warranty!! He took car to bits himself and found a faulty seal. No apology from Audi - in fact the opposite.
Audi Edinburgh told me they know that all new shape new TTs have this water leak issue but will not fix it or do a recall. I am beginning to think Audi make crap cars and hate their customers. They are dishonest. I won't have another Audi even though an A4 saved my life in November 1998 when I was in a head on collision! Their attitude sucks.
I can see me having to take Audi to Court (luckily my frined is a Prof in Law and I won't pay full rates) - but what a pain. Wife won't drive the jerky unsafe Q3 car yet Audi finance take their £352 every month. Stuck in PCH until April 2020.
Any clues how to get fair treatment from Audi UK? They are in effect calling us liars and that is enough for me to say 'enough'. Their dealers are not mechanics anymore either.
Audi UK versus their customers. Their customer is always wrong!
About 2 weeks ago when driving in town there is a hesitancy for the car to go -like the car is self-braking or someone is dabbing on the brakes. My wife found same issue. Clunky! Sickening drive!
Audi Edinburgh on test drive said they felt the same issue. Yet, when they plug car in the diagnostics say 'no problem'. On the test drive Peter from Audi suggested it is an S-Tronic gearbox issue (at 1 degree below he said maybe gear box oil frozen but car still drives poorly when it much warmer) - yet their 'diagnostics' say all is well!
All is not well! Audi's reaction: "come take this car away!" - so I did. I almost expected this from Audi Edinburgh as they have a very poor reputation. They even sent me a video saying the tyre wear was fine and brake pads are fine on a 6k car - wtf? Like going into your doctor with broken leg and they say your fingers are fine.
I've since put car into Perth Audi (Camerons) for a second opionion as they not part of same Audi Lomond group. They too say "no problem, away and get lost".
There 100% IS a problem - the car drives like a bag of bolts driven by a shaking kangaroo with heavy feet!!
Via Twitter I contacted Audi UK Customer Care - they following the same company line "if the laptop says no fault there is no fault we can't comment further". baically - "do one!"
I've had 11 Audis and used to think the dealers and Audi were fair and cared. Not now. I have come across a new TT issue too.
My brother in law has new Audi TT coupe but water pours into the footwells. Audi Stirling told him to 'get stuffed' as unless components damaged by the water coming in, a leaking Audi TT isn't covered under Audi warranty!! He took car to bits himself and found a faulty seal. No apology from Audi - in fact the opposite.
Audi Edinburgh told me they know that all new shape new TTs have this water leak issue but will not fix it or do a recall. I am beginning to think Audi make crap cars and hate their customers. They are dishonest. I won't have another Audi even though an A4 saved my life in November 1998 when I was in a head on collision! Their attitude sucks.
I can see me having to take Audi to Court (luckily my frined is a Prof in Law and I won't pay full rates) - but what a pain. Wife won't drive the jerky unsafe Q3 car yet Audi finance take their £352 every month. Stuck in PCH until April 2020.
Any clues how to get fair treatment from Audi UK? They are in effect calling us liars and that is enough for me to say 'enough'. Their dealers are not mechanics anymore either.
Audi UK versus their customers. Their customer is always wrong!
Edited by iainwish on Monday 11th February 14:46
Edited by iainwish on Monday 11th February 14:48
So, they said to you to 'Get lost', 'do one', and 'get stuffed?'
It's either your attitude, or this didn't happen.
Anyhoo, better start practicing your letter writing skills.
This means AUK will normally open a case and investigate the issues.
I have had a few of their cars in the past, and i only had to contact AUK once, and that was off my own back, rather than after being fobbed off by a dealer.
It's either your attitude, or this didn't happen.
Anyhoo, better start practicing your letter writing skills.
This means AUK will normally open a case and investigate the issues.
I have had a few of their cars in the past, and i only had to contact AUK once, and that was off my own back, rather than after being fobbed off by a dealer.
Edited by Alucidnation on Monday 11th February 16:44
Update - went for drive with senior technician at Audi PERTH.
He felt the resistant braking action of S-Tronic gearbox and is doing a reset/remap back to factory settings. He says gearbox ‘learns’ driver style?!?
Takes 2-3 hours.
Hoping this fixes issue.
But dealer denial there is an issue as a starting point isn’t my attitude
- just annoying.
He felt the resistant braking action of S-Tronic gearbox and is doing a reset/remap back to factory settings. He says gearbox ‘learns’ driver style?!?
Takes 2-3 hours.
Hoping this fixes issue.
But dealer denial there is an issue as a starting point isn’t my attitude
- just annoying. Cheers
I am 'off' the Audi brand.
Hope VW better as just ordered tonado red Golf GTi Performance, manual box, for £198+ vat a month on a 2 year deal - 6 payments down.
It's a 3rd car but was too cheap to let it go!
Kew Leasing - Tim sorted it - avoid Central Vehicle Leasing UK as they use crap French finance company whom are too slow and will reject you
anyway!
Not had a GTi since 1990 H plate 16v!
I am 'off' the Audi brand.
Hope VW better as just ordered tonado red Golf GTi Performance, manual box, for £198+ vat a month on a 2 year deal - 6 payments down.
It's a 3rd car but was too cheap to let it go!
Kew Leasing - Tim sorted it - avoid Central Vehicle Leasing UK as they use crap French finance company whom are too slow and will reject you
anyway!
Not had a GTi since 1990 H plate 16v!
Cheers. To be fair as a 3rd car (others are 911.2 and a 10 year old TT) this is the 2nd Q3 quattro we have had ....and have never had any bother and delaers been fine. Goes well in snow too.
Found it strange to meet such a resistance to examing the car for the fault.
Have no great expectations of VW dealers (esp where they don't supply the car) but hope relaibility of GTi can hold up for 2 years an 10k miles - we will see!
Found it strange to meet such a resistance to examing the car for the fault.
Have no great expectations of VW dealers (esp where they don't supply the car) but hope relaibility of GTi can hold up for 2 years an 10k miles - we will see!
t, different day, as they say 
God, I wish this thread had been in General Gassing.
See previous comment.
Are you new around here, by chance?
iainwish said:
I have an Audi
Expect many posts hating you for this. iainwish said:
On a 2 year contract hire.
Expect more posts hating you for this. iainwish said:
Clunky! Sickening drive!
Expect many posts doubting your story. And your ability as a driver. Possibly as a man. iainwish said:
All is not well! Audi's reaction: "come take this car away!" - so I did.
You will be told this was a mistake and you should have sued/returned the car. iainwish said:
I almost expected this from Audi Edinburgh as they have a very poor reputation.
You will be asked incredulously why you took it there in the first place, and told that all Audi dealers have very poor reputations. iainwish said:
I've since put car into Perth Audi (Camerons) for a second opionion as they not part of same Audi Lomond group. They too say "no problem, away and get lost".
See previous comment.
iainwish said:
There 100% IS a problem - the car drives like a bag of bolts driven by a shaking kangaroo with heavy feet!!
Your driving skills will be questioned. iainwish said:
I've had 11 Audis
You will be excoriated for this. Absolutely slaughtered. I can't see a way back from this one. personally. iainwish said:
and used to think the dealers and Audi were fair and cared.
You will be laughed at for this. Loudly.iainwish said:
Not now.
You will be welcomed like an old friend arriving at a country pub for this insight. iainwish said:
My brother in law has new Audi TT coupe but water pours into the footwells.
Expect to be told that all Audis are rubbish, and leak like sieves. iainwish said:
Audi Stirling told him to 'get stuffed'
Expect to be told that all Audi dealers are rubbish. And that your account of what was said is untrue. iainwish said:
Audi Edinburgh told me they know that all new shape new TTs have this water leak issue but will not fix it or do a recall.
Expect to be told this is not what they told you. iainwish said:
I am beginning to think Audi make crap cars and hate their customers. They are dishonest.
Expect to be welcomed like an old friend arriving at a country pub for this insight. iainwish said:
an A4 saved my life in November 1998 when I was in a head on collision!
Expect to be told that this was your fault. iainwish said:
I can see me having to take Audi to Court
Expect to be showered with legal advice and tactical advice on how to litigate. iainwish said:
Audi finance take their £352 every month.
Expect to be told you've paid far too much. iainwish said:
I am 'off' the Audi brand.
Expect to adulated for this decision. Carried on other people's shoulders levels of adulation.iainwish said:
Hope VW better
Expect to be told it's not; it's all VAG; everything made by VAG is crap. iainwish said:
as just ordered tonado red Golf GTi Performance, manual box, for £198+ vat a month on a 2 year deal - 6 payments down.
Expect to be told you've paid far too much. But that manual gearboxes are the only gearboxes worth having. iainwish said:
It's a 3rd car but was too cheap to let it go!
Expect a lecture on buying unnecessary things you can't afford because you need credit to buy them. iainwish said:
Kew Leasing - Tim sorted it -
Expect to be told they are crap - Tim in particular - and offer terrible deals. iainwish said:
avoid Central Vehicle Leasing UK
Expect to be told they are fantastic. iainwish said:
as they use crap French finance company
Expect something about Brexit. iainwish said:
Not had a GTi since 1990 H plate 16v!
Expect adulation for that one. And questions about what colour it was (what colour was it? Mine was Oak Green). iainwish said:
quattro ... Goes well in snow too.
Expect to be told that Quattro is no better than RWD or FWD in the snow; that it's not proper Quattro as its a Haldex diff not a Torson diff; and that snow tyres are the only way to drive safely in the show. iainwish said:
Have no great expectations of VW dealers
Expect to be told you're bang on the money. iainwish said:
hope relaibility of GTi can hold up for 2 years an 10k miles
Expect to be told it will fall apart by the end of the day. Are you new around here, by chance?
iainwish said:
Update - went for drive with senior technician at Audi PERTH.
He felt the resistant braking action of S-Tronic gearbox and is doing a reset/remap back to factory settings. He says gearbox ‘learns’ driver style?!?
That's not true.He felt the resistant braking action of S-Tronic gearbox and is doing a reset/remap back to factory settings. He says gearbox ‘learns’ driver style?!?
However it does learn things like how much pressure to put on the clutch plates etc to compensate for wear. So it's possible a reset might fix it.
Unless the car is absolutely horrendous I'd just drive it though. It's not like it's yours, and it's going back in a year. I drove a company lease car for 18mths and 40K miles with wicked hesitation and the engine management light on - I put it into the dealer a couple of times and it would stay off for a few days then come back on again.
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