Car order delay dilemma

[hanny1973]

Hi all -

I'm wondering if you can help with some advice. We have ordered a new Tiguan Allspace as we are expecting child number 3 to arrive imminently. I was told last night that the ordered has been delayed by at least two months which means that we have no way of travelling as a family together.

VW will not compensate or provide an vehicle to help us out - is this normal? Any suggestions on how to manage this welcome!

Thanks in advance.

[familyguy1]

Sorry I don't get why compensation is needed. Was there a contract signed to say delivery was 100% guaranteed to dd/mm/yyyy ? I'm sure the small print would say any delivery is subject to delays. Did you read it ?

hanny1973 said:

Hi all -

I'm wondering if you can help with some advice. We have ordered a new Tiguan Allspace as we are expecting child number 3 to arrive imminently. I was told last night that the ordered has been delayed by at least two months which means that we have no way of travelling as a family together.

VW will not compensate or provide an vehicle to help us out - is this normal? Any suggestions on how to manage this welcome!

Thanks in advance.

Edited by familyguy1 on Wednesday 22 May 09:46

[hanny1973]

No, I usually just sign my name on any documentation put in front of me.

I've also just been promised $1m dollars from a prize draw I didn't even enter - I've given them my bank details so they can put the money in.

[familyguy1]

ok so you knew the delivery could be subject to delay.

[stumpage]

If you're not to fussed about the exact spec, phone a few dealers and see what's on the shelf.

Due to family circumstances we needed to quickly go from a Octavia VRS to a higher 7 seat car, found a brand new unregistered Kodiaq which nearly met our prefered spec and 3 days later is was on our drive.

That's if you can cancel the order.

[anonymous-user]

Ask your dealer about the Mobex scheme.

[hanny1973]

andrewparker said:

Ask your dealer about the Mobex scheme.

Thanks Andrew - will do!

[hanny1973]

familyguy1 said:

ok so you knew the delivery could be subject to delay.

I'm aware that Royal Mail Special deliveries are also subject to delays however they provide some compensation.

[hanny1973]

Apparently the Mobex scheme finished last May.

[anonymous-user]

hanny1973 said:

Apparently the Mobex scheme finished last May.

I’d dig a little. I know someone who had a car through the Mobex scheme last September.

[hanny1973]

andrewparker said:

hanny1973 said:

Apparently the Mobex scheme finished last May.

I’d dig a little. I know someone who had a car through the Mobex scheme last September.

OK, might be worth pushing - thanks Andrew.

[anonymous-user]

hanny1973 said:

andrewparker said:

hanny1973 said:

Apparently the Mobex scheme finished last May.

I’d dig a little. I know someone who had a car through the Mobex scheme last September.

OK, might be worth pushing - thanks Andrew.

Let us know how you get on. Worst case scenario I'd tell them that you'll be forced to cancel your order and will expect the return of your deposit. Your dealer can't influence things at the factory, but they can put you in a car for a few months.

[b0rk]

Out of interest when did you originally order and what delivery date was estimated at the time? Have you heavily optioned up the car?

Has the dealer made any suggestions or offers around alternatives such as a "standard" car already built or scheduled for production sooner than your factory build?

[hanny1973]

b0rk said:

Out of interest when did you originally order and what delivery date was estimated at the time? Have you heavily optioned up the car?

Has the dealer made any suggestions or offers around alternatives such as a "standard" car already built or scheduled for production sooner than your factory build?

Hi - the car was ordered in February with the estimated delivery date being July. The dealer has come back with absolutely no suggestions at all despite our situation.

The only options we had was leather which I wouldn't anticipate being uncommon.

[Griff74]

I'm waiting on a new VW to be delivered, they seem to have awful logistics when it comes to cars built outside of the EU (mine is coming from South Africa), my dealer mentioned that he is waiting on 4 Tiguan Allspace's which are at least 2 months late so far with no updates from VW, they are made in Mexico with the North America cars.

I have a friend who lives in Canada who recently bought one and he had a choice of about 20 in stock at the dealers and was able to drive away with it the same day, his is very well spec'd as well.

[b0rk]

Okay your only real option is threaten to cancel the order due it being so late, as I guess they're now saying September for delivery? Do you have the order code to put in the VW app and know what stage it is? e.g. stage 3 etc?

Also has your dealer mentioned what changes (if any) will occur to your order spec due it being a MY20 car rather than MY19, the cut off is production week 22, so anything built from today will be MY20.

Deliveries from Mexico are roughly 8 weeks from point the car is built to arrival at the UK dealer.

[Chr1sch]

Some time ago i had the same issue with a Leon - after really kicking off they put me into a hire car for weeks and weeks.

I then cancelled after it was extended again, but they did at least put me in a car, push harder?

[hanny1973]

Chr1sch said:

Some time ago i had the same issue with a Leon - after really kicking off they put me into a hire car for weeks and weeks.

I then cancelled after it was extended again, but they did at least put me in a car, push harder?

Thanks for the reply - how long ago was this?

[Sheepshanks]

hanny1973 said:

andrewparker said:

hanny1973 said:

Apparently the Mobex scheme finished last May.

I’d dig a little. I know someone who had a car through the Mobex scheme last September.

OK, might be worth pushing - thanks Andrew.

They abandoned Mobex for new car orders around that time due to the horrendous (and uncertain) WLTP delays.

There's someone on the mk2 Tiguan forum who just got an Allspace and the factory in Mexico (where they're all built) forgot to fit area view even though it's standard on the model he ordered. VW have said they'll order him another but it'll take 10 months and he has to take the hit on the value of his current car if he wants to use it in the meantime.

Right now VAG have had a lot of people in courtesy cars for months because of the 1.5TSi engine issue.

[Sheepshanks]

Griff74 said:

I have a friend who lives in Canada who recently bought one and he had a choice of about 20 in stock at the dealers and was able to drive away with it the same day, his is very well spec'd as well.

They take the piss here, because we let them - no one in NA would dream of waiting for a common car. Google a dealer there and look at their inventory - they have tons of them and all well spec'd as standard.