VW Warranty Issue
Discussion
Looking for some advice as ideally need to decide what to do this morning!
Have my little VW Up! In at Volkswagen for a minor service. The car is still in warranty.
It was in a few months ago as stop/start stopped working and occasionally hesitant to start, booked it in a VW who came back and thought it was a battery but wanted over £200 for a new one. In hindsight I regret not going ahead but got one supplied and fitted elsewhere (it is a stop start one) as it was significantly cheaper.
Stop start still not working and more recently EPC light came on, front wipers keep going of by themselves and rear dimister light stays on even when the car is off.
When I booked car in last week I specifically asked about faults, said this would be checked as part of the service.
Rock up this morning and was told they would need to possibly do two/three diagnostic checks at some £100+ each. Explained about when I booked it in.
Said he would speak to his manager (usual) but can't do anything. Just told them to do the service and would have a think about the checks. He did say it sounds like it will most likely come under warranty meaning any diagnostic would be covered but can't guarantee this.
Got a service which is supposed to be £170 possibly turning into hundreds of pounds.
Just trying to think what it could be i.e. fault and if most likely a warranty issue.
Any thoughts would be appreciated.
Have my little VW Up! In at Volkswagen for a minor service. The car is still in warranty.
It was in a few months ago as stop/start stopped working and occasionally hesitant to start, booked it in a VW who came back and thought it was a battery but wanted over £200 for a new one. In hindsight I regret not going ahead but got one supplied and fitted elsewhere (it is a stop start one) as it was significantly cheaper.
Stop start still not working and more recently EPC light came on, front wipers keep going of by themselves and rear dimister light stays on even when the car is off.
When I booked car in last week I specifically asked about faults, said this would be checked as part of the service.
Rock up this morning and was told they would need to possibly do two/three diagnostic checks at some £100+ each. Explained about when I booked it in.
Said he would speak to his manager (usual) but can't do anything. Just told them to do the service and would have a think about the checks. He did say it sounds like it will most likely come under warranty meaning any diagnostic would be covered but can't guarantee this.
Got a service which is supposed to be £170 possibly turning into hundreds of pounds.
Just trying to think what it could be i.e. fault and if most likely a warranty issue.
Any thoughts would be appreciated.
Edited by BREMBOV6 on Tuesday 12th November 08:43
BuzzBravado said:
I doesnt make sense why they want to charge for diagnostics. You have presented the car with clear issues under warranty. Whatever tools they need to take it further should be up to them.
I think it's just that they're warning him that if something isn't covered by warranty (however unlikely) that the diagnostics will be chargeable...Because nothing is a warranty concern until confirmed as being so, thus why should a dealer spend a few hours checking a fault that MAY end up not being a warranty issue? Who then pays for the time spent checking?
I've seen countless cars that are within warranty periods having claimed warranty concerns rejected... ranging from cups of coffee split down the dash board, poor accident repairs, ornate tampon holders jamming a glovebox, wiring chewed by mice...
The warranty didn't cover any of the above yer all the owners came on stating the car was under warranty, thus why should they agree to cover any investigation costs? Granted, if the issue was checked and the manufacturer agreed to cover, generally all diagnostic time would also be coveted.
The other possibility is that the owner had bought via the dealer and / or were good customers thus the dealership may absorb some costs as a goodwill. But if you've just rocked up off the street, then it's perfectly fair for a dealership to make you aware you may be liable for any additional time doesn't checking customer concerns... every minute in a garage is accountable, somebody has to pay for it and dealers have to claim from the manufacturers for warranty payments.
Some dealers are more militant than others but end of the day, it's a business and none of us would work for free.
I've seen countless cars that are within warranty periods having claimed warranty concerns rejected... ranging from cups of coffee split down the dash board, poor accident repairs, ornate tampon holders jamming a glovebox, wiring chewed by mice...
The warranty didn't cover any of the above yer all the owners came on stating the car was under warranty, thus why should they agree to cover any investigation costs? Granted, if the issue was checked and the manufacturer agreed to cover, generally all diagnostic time would also be coveted.
The other possibility is that the owner had bought via the dealer and / or were good customers thus the dealership may absorb some costs as a goodwill. But if you've just rocked up off the street, then it's perfectly fair for a dealership to make you aware you may be liable for any additional time doesn't checking customer concerns... every minute in a garage is accountable, somebody has to pay for it and dealers have to claim from the manufacturers for warranty payments.
Some dealers are more militant than others but end of the day, it's a business and none of us would work for free.
OP is claiming warranty issues. They may be.
Dealer is saying they need to identify and then decide if it is warranty or not.
The new non vw battery may have (has) complicated things for both sides.
Does the OP want it diagnosing and then assess course of action, or repair it and sort it, regardless of who has to pay, him or VW ?
Dealer is saying they need to identify and then decide if it is warranty or not.
The new non vw battery may have (has) complicated things for both sides.
Does the OP want it diagnosing and then assess course of action, or repair it and sort it, regardless of who has to pay, him or VW ?
Stop start measures many many variables and if one of them doesn’t stack up, it won’t use it.
And to think that air con probably uses a fair few resources, it won’t be surprising that this could hold off the process.
However, if the battery is failing, you might not notice it day to day but it won’t use it at all for obvious reasons!
As for the op, replacing the battery via a third party probably won’t help his case and as mentioned, will make it difficult.
And to think that air con probably uses a fair few resources, it won’t be surprising that this could hold off the process.
However, if the battery is failing, you might not notice it day to day but it won’t use it at all for obvious reasons!
As for the op, replacing the battery via a third party probably won’t help his case and as mentioned, will make it difficult.
All thanks for replies. Agree perhaps an error on my part not going with the VW battery.
Saying that starting issue no longer an issue. I am slightly frustrated as I did ask about this before booking the car in and was told it would be looked into as part of the service.
Can see it from both sides but regret not just buying a car privately the warranty almost seems a bit pointless if needing to be over £100 for a diagnostic check.
My concern is around if whatever the issue maybe is covered. Certainly seems electrically related but looking at VW website it says "All electrical and mechanical factory-fitted components are covered against electrical or mechanical failure" but then later says "Wiring and connections " are not covered.
Really not sure on if to give the go ahead or not.
Saying that starting issue no longer an issue. I am slightly frustrated as I did ask about this before booking the car in and was told it would be looked into as part of the service.
Can see it from both sides but regret not just buying a car privately the warranty almost seems a bit pointless if needing to be over £100 for a diagnostic check.
My concern is around if whatever the issue maybe is covered. Certainly seems electrically related but looking at VW website it says "All electrical and mechanical factory-fitted components are covered against electrical or mechanical failure" but then later says "Wiring and connections " are not covered.
Really not sure on if to give the go ahead or not.
It may say that it in the blurb but the dealer will have to establish the source of the issue then if they think it's a warranty concern, submit the claim. Playing devil's advocate but what's to say somebody hasn't previously fitted a dodgy handsfree kit or something? Not saying they have but you have to understand, nothing is under warranty until deemed so by an approved dealer / repairer so they are right to protect themselves by being upfront with you regarding the diagnostic costs and his you may be liable if the issue isn't covered by warranty. Hopefully is but hope doesn't cover their costs at the end of the day.
With many dealers being over £100 an hour, the £100 doesn't get much by the time the tech signs on, gets the car in, runs a diagnostic check then does a few basic checks to try and pin point the source of the problem. Bearing in mind, its rarely as simple as just plugging in the laptop. So that hour he's spent on your car, warranty or not... needs to be paid for. Hopefully by the warranty as part of a claim but if not, then unfortunately it's on you hence why they're correct in making you aware of this begore they even start.
With many dealers being over £100 an hour, the £100 doesn't get much by the time the tech signs on, gets the car in, runs a diagnostic check then does a few basic checks to try and pin point the source of the problem. Bearing in mind, its rarely as simple as just plugging in the laptop. So that hour he's spent on your car, warranty or not... needs to be paid for. Hopefully by the warranty as part of a claim but if not, then unfortunately it's on you hence why they're correct in making you aware of this begore they even start.
Edited by Davie on Tuesday 12th November 10:43
bqf said:
Am i the only person who immediately turns off stop/start when I get in the car? Am I a bad person?
Wife always turns it off as she starts the car. I forget and turn it off when the car first stops - I'm bemused by people having issues with it, ours can stop at the end of the road (about 300 metres away).OP - is the warranty you're referring to the original 3yr new car warranty, or is it the used one? Just wondering why the battery wasn't covered - seems common for VAG cars to have the batteries fail early.
Sheepshanks said:
Wife always turns it off as she starts the car. I forget and turn it off when the car first stops - I'm bemused by people having issues with it, ours can stop at the end of the road (about 300 metres away).
OP - is the warranty you're referring to the original 3yr new car warranty, or is it the used one? Just wondering why the battery wasn't covered - seems common for VAG cars to have the batteries fail early.
It is the used warranty. In fairness when the car was sold it did come with paperwork of which contained a slip (looked like a receipt) which was a reading of the battery and the health indicator was just above the minimum/poor health. Should have picked up on this but maybe got 5 months out of it before it needed replaced. OP - is the warranty you're referring to the original 3yr new car warranty, or is it the used one? Just wondering why the battery wasn't covered - seems common for VAG cars to have the batteries fail early.
Only thing I am worried about is the amps as when looking at a new battery I noticed that these varied a lot but all were stop/start. Would this be a biggy?
king annoying in an automatic
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