Land Rover 3 year warranty !

[kinetic]

Landrover are trying to avoid their warranty obligations on my parallel imported car

Car was brand new at first registeration in June 04 and therefore is NOT 3 years old but Landrover are saying that because it was imported from Gibralatar by the first owner the warranty actually starts a from the date they handed the car over to the Gibraltar Landrover dealer ie. November 03, and does not start from the date the dealer sells the car to the customer Absolute bullshit in my opinion! Well we'll see whether they say the same thing to my solicitor.

[kinetic]

So I take it nobody has a similar experience of dealing with Landrover on a warranty issue like this? Any body know the law in this regard?

[p100]

I understand that the warranty starts when the dealer sells the car to the first customer, except in the case where the car is a dealer demonstrator or the manufacturer has pre registered the car, in that case it starts when the car is first registered.
It would be worth some research on your vehicle to find if any of the above apply.

Otherwise it could be that you are argueing with the manufacturer until the warranty has expired!

A word of advice, try not to lose it with who ever you are talking to, in warranty.
Once you are listed as abusive they stop talking.

Cheers Roy

[kinetic]

I couldn't even get the warranty people to talk to me! They were relaying the information to the customer service guy who really didn't know what he was talking about but refused to let me speak directly to the warranty people as it was not their, quote 'policy'.

I spoke to DVLA who indicated that the car had not been pre-registered overseas and I have a certificate indicating the 'new at first registration' date as June 04. Why car manufacturers persist with this sort of behaviour is beyond me - pissing off existing and potential future customers just to save a few quid on warranty outgoings!

[w1how]

Ive had similar problems over inported cars in the past.Try another dealer,different dealers have different attitudes to imports.

[niva441]

From experience with other manufacturers, the first years warranty is europe wide covered by the manufacturers. Subsequent years are provided by the national dealers. So if you didn't buy from them, the car isn't covered in the later years.