anyone use Danwood?
Discussion
You may find this recent article about Danwood from a couple of weeks ago interesting too:
http://www.printweek.com/bulletin/printweekdailybu...
"Danwood Group Holdings has suspended four of its senior managers, including founder and chairman Colin Daniels, pending investigation."
We have had all sorts of issues with Danwood introducing new charges without notice, as well as large annual increases in copy costs - their answer when i tried to get them to sort it out was not to just give me a credit note but to try and sign me up for upgrading one of our machines.
http://www.printweek.com/bulletin/printweekdailybu...
"Danwood Group Holdings has suspended four of its senior managers, including founder and chairman Colin Daniels, pending investigation."
We have had all sorts of issues with Danwood introducing new charges without notice, as well as large annual increases in copy costs - their answer when i tried to get them to sort it out was not to just give me a credit note but to try and sign me up for upgrading one of our machines.
I work in the industry on the service side for over 30 years and this is one of many scams a lot of people are attracted by the larger organisations because they offer a very low cost per copy well below what can be maintained just to get the business and then shaft you down the line another classic one is charging you say 3p/copy for colour and later finding out it is per scan so a colour copy being made of CMYK suddenly becomes 12p they also rely on companies not noticing or questioning the invoice as it tends to go to someone else who did not sign the deal.
To maintain a colour copier on a maintenance agreement including toner should be no lower than 5p anything lower and you are losing money but they entice you in and the likes of honest small office equipment companies cannot compete because they are very good at hiding increases another classics include high year on year increases, toner consumption is another as all the figures quoted are based on 5% coverage and nobody does that so they start charging you for toner be careful b ecause if you have signed a service contract aswell they are very good if you cancel coming after you for lost revenue.
It is a sad fact of today that loyalty has gone out the window everyone goes on price and we all know that if it is too cheap there will something coming along to bite you in the arse.
PS email me if you need any help or advice
To maintain a colour copier on a maintenance agreement including toner should be no lower than 5p anything lower and you are losing money but they entice you in and the likes of honest small office equipment companies cannot compete because they are very good at hiding increases another classics include high year on year increases, toner consumption is another as all the figures quoted are based on 5% coverage and nobody does that so they start charging you for toner be careful b ecause if you have signed a service contract aswell they are very good if you cancel coming after you for lost revenue.
It is a sad fact of today that loyalty has gone out the window everyone goes on price and we all know that if it is too cheap there will something coming along to bite you in the arse.
PS email me if you need any help or advice
One of the rolling graphics on their website homepage says "The true cost of printing can be hard to find..."
Can't say they didn't warn you!
I've recently done a number of TCO calculations for clients replacing leased printer/copiers. We have a trusted partner that we use who is very open about pricing, but there are clearly some who are undercharging just to get the business.
Examining what happens at the end of the lease is another tip - we can always get the printer left on site at a minimum rental if required, or for free if a new machine is leased.
Can't say they didn't warn you!
I've recently done a number of TCO calculations for clients replacing leased printer/copiers. We have a trusted partner that we use who is very open about pricing, but there are clearly some who are undercharging just to get the business.
Examining what happens at the end of the lease is another tip - we can always get the printer left on site at a minimum rental if required, or for free if a new machine is leased.
Interested to know what the outcome was I have been contacted by others in a similar situation plus had a similar supplier trying to get in one of my customers after pointing out some of the outrageous clauses I think they thought twice being charged for scanning and 5% coverage clauses seem to be the norm these days !!!there seems to be some robbing b
ds out there trouble is tars the good guys with the same brush
ds out there trouble is tars the good guys with the same brushGassing Station | Business | Top of Page | What's New | My Stuff