Mis-declared parcel. Ridiculous fees.
Discussion
I regularly use Interparcel for sending parcels from my business.
They are typically 120 x 65 x 20cm (Approx).
I sent a couple last week and they have come back saying it was about 10cm out on length and about 3cm on width.
Fair enough this particular box may have been slightly over and I am willing to pay a charge for it but the prices they are asking for is ridiculous!
Parcel 1 - Extra £115.57
Parcel 2 - Extra £93.26
I only paid £14 to send them!
I have also entered the sizes of the parcel on their site and its coming back approx £40 so god knows there the £100+ is coming from.
Any advice on this, surely they can not put so high charges?
thanks
They are typically 120 x 65 x 20cm (Approx).
I sent a couple last week and they have come back saying it was about 10cm out on length and about 3cm on width.
Fair enough this particular box may have been slightly over and I am willing to pay a charge for it but the prices they are asking for is ridiculous!
Parcel 1 - Extra £115.57
Parcel 2 - Extra £93.26
I only paid £14 to send them!
I have also entered the sizes of the parcel on their site and its coming back approx £40 so god knows there the £100+ is coming from.
Any advice on this, surely they can not put so high charges?
thanks
It's says in their terms (point 6.3.4) that a £15 admin fee will be added if you miss declare a parcel size/weight, as well as the rate being amended.
http://www.interparcel.com/terms.php
I personally wouldn't touch any company like that with a barge pole. I have two accounts, one with UK Mail who take any parcel up to 2 metres in length, and TNT who take up to 3 metres.
It's simple, I have one price for any parcel, up to 2m, up to 20kgs - flat rate. Then its 23p per kilo thereafter. No hidden charges, very simple.
We do send out 10-15 parcels a day in the summer though so we get pretty good rates.
http://www.interparcel.com/terms.php
I personally wouldn't touch any company like that with a barge pole. I have two accounts, one with UK Mail who take any parcel up to 2 metres in length, and TNT who take up to 3 metres.
It's simple, I have one price for any parcel, up to 2m, up to 20kgs - flat rate. Then its 23p per kilo thereafter. No hidden charges, very simple.
We do send out 10-15 parcels a day in the summer though so we get pretty good rates.
Benjaminpalma said:
Heard about that... we've been using them now for 18 months, sent over 1500 parcels, never really had a problem with them.Touch wood.
Write them a letter stating that you will pay extra, but only what is decreed in their T&Cs. They will probably fail to read this letter, and even if they do they will be unable to work out the correct amount and fail to reply. When they send a red letter for the original sum you write again referring to the first letter and that you will be more than pleased to pay but only when they invoice the correct amount. And so on, such that they look increasingly incompetent, until they give up.
How did you pay for the original? It seems from their Ts&Cs that they will just deduct any further charges from your payment card.
You should tell them in writing that you do not authorise the payment, and then cancel it with your card company if they do take it. As above, also in your letter state you are willing to pay the £15 admin charge as per their Ts&Cs, plus the difference which you believe to be £xx.xx - but not a penny more.
You should tell them in writing that you do not authorise the payment, and then cancel it with your card company if they do take it. As above, also in your letter state you are willing to pay the £15 admin charge as per their Ts&Cs, plus the difference which you believe to be £xx.xx - but not a penny more.
ds!What Interparcel service did you use?
If it was the Interparcel Economy, Standard, Premium etc then that will be with UPS.
Interparcel will have an agreement with UPS for a price up to a set size. Every parcel sent via UPS goes through a volumatric scanner that scans the exact size & weight of a parcel to ensure the customer is billed for the exact size of the parcel.
If your parcel is over the maximum allowed for that account then the account holder (Interparcel) will be billed for the excess charge, they then pass it on to you.
6. SURCHARGES
6.1 Certain surcharges may be payable by you in addition to the carriage fees which are set out as the cost for the standard delivery of your order. When a surcharge is payable, it may be charged directly to the payment method used to make the initial order (if you have consented to this). If we have not obtained your consent to charge surcharges directly to your original payment method, we will contact you directly to arrange payment.
6.2 Any Surcharges represent the additional administrative costs which will be suffered by Interparcel and charges which Interparcel may incur from the Carriers and are not penalties imposed by Interparcel. This information is made available to you prior to placing your order.
6.3 For illustrative purposes, the following is a non-exhaustive list of when surcharges may be payable.
6.3.1 A surcharge of £10.00 will be applied if you are out when the driver tries to collect or if the Consignment is otherwise unavailable for collection.
6.3.2 On some services there will be a surcharge if a re delivery is necessary because the receiver is unable to take delivery when required. Please check the service description prior to sending.
6.3.3 Other surcharges may be applicable if the receiver refuses to take delivery of the goods and they need to be sent back to you.
6.3.4 By entering the weight and dimensions of your Consignment/s you are pre paying for the postage. If the Consignment /s are heavier or larger then the additional weight/size will be charged at the applicable rate to the card that the order was placed on together with a surcharge of £15 + VAT. We refer to this charge as the 'Admin Charge'.
6.3.5 Saturday delivery surcharge (where you pay extra for a delivery on a Saturday) is available should the Saturday delivery service be selected and will only be applied if requested.
6.3.6 Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system prior to the point of booking. Should a change of delivery request be made once in transit, a Surcharge may be applied depending on the new locality.
6.3.7 You are pre paying for the postage charges. Any Customs charges for overseas shipments should be payable by the receiver or may be passed on to the Sender should they arise. Please see the Customs clearance section 12 below which also cover return charges should the customs charges not be paid.
6.3.8 Interparcel cannot carry pallets unless on the Pallet service if available. Any order that is collected on a pallet that is booked on any of our standard services will be surcharged.
6.3.9 The consignments must be given to the correct carrier / driver. Should the goods be given to the wrong carrier / driver we will attempt to have the parcel returned. Should this not be possible a surcharge may be applied if the service is more expensive than purchased. If you have booked multiple shipments and multiple companies through our site, please confirm with each driver that you are giving the correct shipments to them.
6.3.10 We may supply Documentation to accompany your shipment. Failure to attach this could result in a Surcharge. See section 7.6.
6.3.11 Pallet & Same Day services could be subject to a waiting Surcharge if the driver is kept waiting more than 15 minutes, or a failed collection surcharge if there is nothing to collect. A cancellation fee will also be due if the collection is cancelled within 3 hours of the collection being due. This is postcode / order specific and you will be advised on request.
6.3.12 A surcharge will be made should a Cheque need to be re issued to an alternative name or company than the order was placed in.
If it was the Interparcel Economy, Standard, Premium etc then that will be with UPS.
Interparcel will have an agreement with UPS for a price up to a set size. Every parcel sent via UPS goes through a volumatric scanner that scans the exact size & weight of a parcel to ensure the customer is billed for the exact size of the parcel.
If your parcel is over the maximum allowed for that account then the account holder (Interparcel) will be billed for the excess charge, they then pass it on to you.
6. SURCHARGES
6.1 Certain surcharges may be payable by you in addition to the carriage fees which are set out as the cost for the standard delivery of your order. When a surcharge is payable, it may be charged directly to the payment method used to make the initial order (if you have consented to this). If we have not obtained your consent to charge surcharges directly to your original payment method, we will contact you directly to arrange payment.
6.2 Any Surcharges represent the additional administrative costs which will be suffered by Interparcel and charges which Interparcel may incur from the Carriers and are not penalties imposed by Interparcel. This information is made available to you prior to placing your order.
6.3 For illustrative purposes, the following is a non-exhaustive list of when surcharges may be payable.
6.3.1 A surcharge of £10.00 will be applied if you are out when the driver tries to collect or if the Consignment is otherwise unavailable for collection.
6.3.2 On some services there will be a surcharge if a re delivery is necessary because the receiver is unable to take delivery when required. Please check the service description prior to sending.
6.3.3 Other surcharges may be applicable if the receiver refuses to take delivery of the goods and they need to be sent back to you.
6.3.4 By entering the weight and dimensions of your Consignment/s you are pre paying for the postage. If the Consignment /s are heavier or larger then the additional weight/size will be charged at the applicable rate to the card that the order was placed on together with a surcharge of £15 + VAT. We refer to this charge as the 'Admin Charge'.
6.3.5 Saturday delivery surcharge (where you pay extra for a delivery on a Saturday) is available should the Saturday delivery service be selected and will only be applied if requested.
6.3.6 Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system prior to the point of booking. Should a change of delivery request be made once in transit, a Surcharge may be applied depending on the new locality.
6.3.7 You are pre paying for the postage charges. Any Customs charges for overseas shipments should be payable by the receiver or may be passed on to the Sender should they arise. Please see the Customs clearance section 12 below which also cover return charges should the customs charges not be paid.
6.3.8 Interparcel cannot carry pallets unless on the Pallet service if available. Any order that is collected on a pallet that is booked on any of our standard services will be surcharged.
6.3.9 The consignments must be given to the correct carrier / driver. Should the goods be given to the wrong carrier / driver we will attempt to have the parcel returned. Should this not be possible a surcharge may be applied if the service is more expensive than purchased. If you have booked multiple shipments and multiple companies through our site, please confirm with each driver that you are giving the correct shipments to them.
6.3.10 We may supply Documentation to accompany your shipment. Failure to attach this could result in a Surcharge. See section 7.6.
6.3.11 Pallet & Same Day services could be subject to a waiting Surcharge if the driver is kept waiting more than 15 minutes, or a failed collection surcharge if there is nothing to collect. A cancellation fee will also be due if the collection is cancelled within 3 hours of the collection being due. This is postcode / order specific and you will be advised on request.
6.3.12 A surcharge will be made should a Cheque need to be re issued to an alternative name or company than the order was placed in.
I fully understand there is a surcharge and I am willing to pay but when you send the parcel for approx £15 and then the surcharge is £115 I believe that is just taking the piss!
The other parcel was even less over the limit and they are looking for £90 odd or what ever it was..Good luck getting that!
The other parcel was even less over the limit and they are looking for £90 odd or what ever it was..Good luck getting that!
jke11y said:
I've never properly measured any parcel I have sent with Interparcel; always just looked at it and had a stab. I have clearly been luck and will be measuring everything from now on!
also depends how bothered the conformance team are ( if they have one) and whether you are lucky or not ... ( a certain large carrier has a conformance team on site anytime the hub is open but there's at most 4 of them and upto 300 k items / day )...Gassing Station | Business | Top of Page | What's New | My Stuff