Interlink / DPD to UK Mail
Discussion
UK Mail were the subject of the secret fly-on-the-wall documentary last year where the depot was a total free-for-all.
EVERYTHING was thrown around. Parcels marked fragile were thrown twice as high.
Would not touch with a long one.
http://www.channel4.com/info/press/news/uk-mail-bo...
We're very happy with Interlink/DPD. We pay £5 for overnight UK service with all the tracking and communication bells and whistles which I think is very fair. Nothing ever goes astray.
EVERYTHING was thrown around. Parcels marked fragile were thrown twice as high.
Would not touch with a long one.
http://www.channel4.com/info/press/news/uk-mail-bo...
We're very happy with Interlink/DPD. We pay £5 for overnight UK service with all the tracking and communication bells and whistles which I think is very fair. Nothing ever goes astray.
VEX said:
Interestingly I would be willing to pay extra if I knew a company was using dpd/interlink. Their text time slots are really good and a bonus to us knowing when the delivery will be.
V.
That's interesting. We don't push the fact we use DPD, perhaps we should make it part of the 'offer'.V.
We are in exactly the same position, we are using DPD but they sneaked our prices up, lost 2 packages and then lied about sending us an email, so we got UK Mail in to quote and we will save about 35% and we spend £3k a month so its not chump change.
We are changing start of Febuary so cant comment yet but they do offer timed slots (2 hour) and we are getting 25kg for £4.50 compared to £6.95 for 10kg so hopefully the service will be OK.
To be fair to Interlink they have been good to us but 3 times i have told them they are to expensive and they have not even had the courtesy to get back to me so time to try something different!
We are changing start of Febuary so cant comment yet but they do offer timed slots (2 hour) and we are getting 25kg for £4.50 compared to £6.95 for 10kg so hopefully the service will be OK.
To be fair to Interlink they have been good to us but 3 times i have told them they are to expensive and they have not even had the courtesy to get back to me so time to try something different!
Pretty sure which ever company you use parcels are going to be thrown around.
They'll all have parcels chucked into cages for different areas of the county or postcode areas, when they get to the local delivery depot the parcels will then be sorted again into smaller delivery areas and put on the vans.
I'd be suprised if any company walks each parcel and puts it in the cage/van, just too labour intensive.
They'll all have parcels chucked into cages for different areas of the county or postcode areas, when they get to the local delivery depot the parcels will then be sorted again into smaller delivery areas and put on the vans.
I'd be suprised if any company walks each parcel and puts it in the cage/van, just too labour intensive.
matjk said:
To be fair to Interlink they have been good to us but 3 times i have told them they are to expensive and they have not even had the courtesy to get back to me so time to try something different!
This is what I was going to suggest - talk to them and show them on paper what the competition has offered. Is the response down to individual franchise operators alone ?Whilst our rates are similar to what's quoted - so UK Mail would be cheaper for us - we do get very good service from the local Interlink depot's - especially the drivers. On a really bad day (for them) we could fill about two vans at each of our sites. No problem - ring them and they send a special extra van - despite the distances (rural) to pick up.
At the end of day the guys at local level know that how they look us affects whether they keep the business - and their jobs - they will try and assist if they know the risk of loosing work. Both franchises we use have rural patches and retention is key - the more urban depots are perhaps not as 'committed'.
Luckily we are not in the same situation of offering free / subsidised shipping - other than for substantial orders which pay for themselves anyway.
SpeckledJim said:
That's interesting. We don't push the fact we use DPD, perhaps we should make it part of the 'offer'.
It certainly is a factor that does influence me to use certain suppliers, particularly as I've found the DPD delivery time estimates to always be accurate (though that may vary by location).We use all 3.
And i have to say UK mail is by far the worst.
Terrible contact options.
Customers left with parcels in the bin!
The can never deliver on time and its always the worst customers who have this issue.
The always claim they cant find the address despite running off there postcode system which is suppose to be correct...
They have a retarded excess on claims, and have a funny way of invoicing.
1 week you will pay on the friday and be told invoicing is every week, then suddenly nothing will leave the DD for 2 weeks...
You can never ring and complain, and when an email of complaint is sent a phone call will be made by them full of lies tell you as the customer what you have done wrong.
We send 500+ parcels a week via UK Mail, and i regret sending every one, However just to compete we have to use them for there price.
£4.00 delivered mainland UK.
£3.75 is possible from them is you make enough noise...
We look every day for new couriers but frankly any cheap option is bad.
DPD/Interlink are very good, but the price is almost £1 an item more, which is fine if the customer pays, however not so great when margins can be so tight and your competitor is using UK mail or similar and paying £1.50 less...
People say they would pay more for DPD service, However its a known fact to most sellers online that customers only want the best price, or the service that comes top...
Yes maybe 1 in 100 will pay the £1 extra, but most wont bother...
Seriously though any of you paying over £4.50 for UK mail ask for a better price or say you will move. We started on 200 parcels a month and we got £4.10, we now do 500 a week and we save 10p
DPD offered us £4.50 on 500 a month.
I find it strange prices vary so much, At least with Royal mail you know most people get the same minus a couple of p.
And i have to say UK mail is by far the worst.
Terrible contact options.
Customers left with parcels in the bin!
The can never deliver on time and its always the worst customers who have this issue.
The always claim they cant find the address despite running off there postcode system which is suppose to be correct...
They have a retarded excess on claims, and have a funny way of invoicing.
1 week you will pay on the friday and be told invoicing is every week, then suddenly nothing will leave the DD for 2 weeks...
You can never ring and complain, and when an email of complaint is sent a phone call will be made by them full of lies tell you as the customer what you have done wrong.
We send 500+ parcels a week via UK Mail, and i regret sending every one, However just to compete we have to use them for there price.
£4.00 delivered mainland UK.
£3.75 is possible from them is you make enough noise...
We look every day for new couriers but frankly any cheap option is bad.
DPD/Interlink are very good, but the price is almost £1 an item more, which is fine if the customer pays, however not so great when margins can be so tight and your competitor is using UK mail or similar and paying £1.50 less...
People say they would pay more for DPD service, However its a known fact to most sellers online that customers only want the best price, or the service that comes top...
Yes maybe 1 in 100 will pay the £1 extra, but most wont bother...
Seriously though any of you paying over £4.50 for UK mail ask for a better price or say you will move. We started on 200 parcels a month and we got £4.10, we now do 500 a week and we save 10p
DPD offered us £4.50 on 500 a month.
I find it strange prices vary so much, At least with Royal mail you know most people get the same minus a couple of p.
As mentioned above I work in the industry and happy to answer any questions. I have worked with DPD in the past selling theor services and partner with them now.
I spennt 5 years at UPS and have also sold UK Mail, Fedex UK, DHL, Yodel, City Link, Tuffnells and Hermes in my previous job so pretty clued up on the carriers and the market.
Happy to answer any questions and even put a quote together now if anyone wants.
Yes DPD/Interlink do bags. Sometimes you will get a bag rate and a parcel rate from them and could be a good 50p difference in the price, all depends on your profile, and location.
I spennt 5 years at UPS and have also sold UK Mail, Fedex UK, DHL, Yodel, City Link, Tuffnells and Hermes in my previous job so pretty clued up on the carriers and the market.
Happy to answer any questions and even put a quote together now if anyone wants.
Yes DPD/Interlink do bags. Sometimes you will get a bag rate and a parcel rate from them and could be a good 50p difference in the price, all depends on your profile, and location.
chowiekid said:
We use all 3.
And i have to say UK mail is by far the worst.
Terrible contact options.
Customers left with parcels in the bin!
The can never deliver on time and its always the worst customers who have this issue.
The always claim they cant find the address despite running off there postcode system which is suppose to be correct...
They have a retarded excess on claims, and have a funny way of invoicing.
1 week you will pay on the friday and be told invoicing is every week, then suddenly nothing will leave the DD for 2 weeks...
You can never ring and complain, and when an email of complaint is sent a phone call will be made by them full of lies tell you as the customer what you have done wrong.
We send 500+ parcels a week via UK Mail, and i regret sending every one, However just to compete we have to use them for there price.
£4.00 delivered mainland UK.
£3.75 is possible from them is you make enough noise...
We look every day for new couriers but frankly any cheap option is bad.
DPD/Interlink are very good, but the price is almost £1 an item more, which is fine if the customer pays, however not so great when margins can be so tight and your competitor is using UK mail or similar and paying £1.50 less...
People say they would pay more for DPD service, However its a known fact to most sellers online that customers only want the best price, or the service that comes top...
Yes maybe 1 in 100 will pay the £1 extra, but most wont bother...
Seriously though any of you paying over £4.50 for UK mail ask for a better price or say you will move. We started on 200 parcels a month and we got £4.10, we now do 500 a week and we save 10p
DPD offered us £4.50 on 500 a month.
I find it strange prices vary so much, At least with Royal mail you know most people get the same minus a couple of p.
The fact you want your stuff delivered as cheap as possible is part of the problem.And i have to say UK mail is by far the worst.
Terrible contact options.
Customers left with parcels in the bin!
The can never deliver on time and its always the worst customers who have this issue.
The always claim they cant find the address despite running off there postcode system which is suppose to be correct...
They have a retarded excess on claims, and have a funny way of invoicing.
1 week you will pay on the friday and be told invoicing is every week, then suddenly nothing will leave the DD for 2 weeks...
You can never ring and complain, and when an email of complaint is sent a phone call will be made by them full of lies tell you as the customer what you have done wrong.
We send 500+ parcels a week via UK Mail, and i regret sending every one, However just to compete we have to use them for there price.
£4.00 delivered mainland UK.
£3.75 is possible from them is you make enough noise...
We look every day for new couriers but frankly any cheap option is bad.
DPD/Interlink are very good, but the price is almost £1 an item more, which is fine if the customer pays, however not so great when margins can be so tight and your competitor is using UK mail or similar and paying £1.50 less...
People say they would pay more for DPD service, However its a known fact to most sellers online that customers only want the best price, or the service that comes top...
Yes maybe 1 in 100 will pay the £1 extra, but most wont bother...
Seriously though any of you paying over £4.50 for UK mail ask for a better price or say you will move. We started on 200 parcels a month and we got £4.10, we now do 500 a week and we save 10p
DPD offered us £4.50 on 500 a month.
I find it strange prices vary so much, At least with Royal mail you know most people get the same minus a couple of p.
Uk mail have to reduce there overheads to give you the cheap postage rate, they do this by paying drivers only if they deliver/leave the parcel hence why you find them in the bin, chucked over gates etc.
At some point the customer needs to accept the trade off cheap postage leads to dodgy delivery standards pay a bit more and drivers are paid the same regardless of if they deliver the parcel or return it to the depot.
The company I work for spend 44k a year on couriers we have used the following
Uk mail = Never again
Citylink = Never again
UPS = ok missed 1 in 5 timed slots and end of day pick was often late 4-4.30 pick up was normally 6pm
TNT = ok same problems as UPS
DPD/ Interlink = £5.95 for next day up to 5 KG then £8.95 up to 32KG and we have had no problems yes when they can be late but will call us with an update unlike some.
we are just in talks about this year and will go with them again
Uk mail = Never again
Citylink = Never again
UPS = ok missed 1 in 5 timed slots and end of day pick was often late 4-4.30 pick up was normally 6pm
TNT = ok same problems as UPS
DPD/ Interlink = £5.95 for next day up to 5 KG then £8.95 up to 32KG and we have had no problems yes when they can be late but will call us with an update unlike some.
we are just in talks about this year and will go with them again
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