Linnworks or Brightpearl anyone prefer the newcomer
Linnworks or Brightpearl anyone prefer the newcomer
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Discussion

DSLiverpool

Original Poster:

16,573 posts

233 months

Wednesday 26th March 2014
quotequote all
Time for a stock management system and rather than use a load of magento add on I think a separate system would be more reliable. Default is linn but Brightpearl are getting headlines - I know nothing so can anyone with any experience comment please

chowiekid

330 posts

190 months

Wednesday 26th March 2014
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We have just started to use Linnworks on one of our accounts to test it.
So far so good.

Little hard to get to know but give it some time and it works a charm.
Not sure how it will work on our bigger accounts, but on smaller it seems pretty good.

Not heard of Brightpearl but will certainly be checking it out now

jammy_basturd

29,778 posts

243 months

Wednesday 26th March 2014
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Depends how much of a stock control system you want. Just been playing around with Linnworks for a client of mine for a few months. In the end, for what they want from it, we've decided to go with a CSV upload straight into his Magento website (70k line items/products), which will then push items out eBay and Amazon using the M2EPro extension. We found Linnworks was just an additional expense for what they want.

For the money you'll pay a month on Linnworks or Brightpearl, is there not something you can either add to your Magento store or have developed?

DSLiverpool

Original Poster:

16,573 posts

233 months

Wednesday 26th March 2014
quotequote all
Jammy yes we can do the magento add on but my brief experience of magento is add a module lose something ie it's easy to break , our new site needs about a year of tweeting to be near perfect and I hate the thought of it crashing all the time. On the plus side we have time to look at all 3 solutions.

northwest monkey

6,370 posts

220 months

Thursday 27th March 2014
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chowiekid said:
Little hard to get to know but give it some time and it works a charm.
100% agree with this. We use Linnworks to manage Ebay, Amazon UK, Amazon France and Amazon Germany and it's pretty seamless once you get used to it. Some of the ways you have to do things are a bit odd at times, but I use Windows 8 so I'm used to odd.

Not heard of Brightpearl - the other option was Channel Grabber when we were looking and I didn't hear good things about it.

rich1231

17,340 posts

291 months

Friday 28th March 2014
quotequote all
Linnworks... they release untested software constantly.

We have asked for pretty basic stuff relating to existing features that we appear to be the only user of and they dont work properly.

The forcing of customers to cloud for an OMS is insane in our opinion.

If you do any significant volume or value would avoid.


DSLiverpool

Original Poster:

16,573 posts

233 months

Friday 28th March 2014
quotequote all
Thanks chaps - the web company I am with are Magento experts but not ecommerce specialists - its something they want to be but I am not letting them learn at my expense! We need to balance the usual 3rd party platform stuff with multiple language front ends, currencies and still manage stock - some of it on consignment in 4 countries - even the Linnworks guy had to come back to us.
Surely were not the first to do this? I suggested to amazon they sell their own apps / bolt ones to be told ominously its on their radar!!

northwest monkey

6,370 posts

220 months

Friday 28th March 2014
quotequote all
DSLiverpool said:
I suggested to amazon they sell their own apps / bolt ones to be told ominously its on their radar!!
That is the stuff of nightmares.

This past week Amazon have deleted information from over 400 of our listings. They have eventually admitted to a techical fault or "something like that" however they can't put the information back on.

They have suggested I use their "flat file loader" however when I pointed out that this does not work with the niche OS I use (MS Windows 7 and 8) their solution was to "find a computer with MS Vista". So to use their tool, I have to use an OS at least 2 generations old.

Like I said, the stuff of nightmares.

I'd trust some moody download off Vuze rather than something Amazon have had their hands on.


rich1231

17,340 posts

291 months

Sunday 30th March 2014
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northwest monkey said:
That is the stuff of nightmares.

This past week Amazon have deleted information from over 400 of our listings. They have eventually admitted to a techical fault or "something like that" however they can't put the information back on.

They have suggested I use their "flat file loader" however when I pointed out that this does not work with the niche OS I use (MS Windows 7 and 8) their solution was to "find a computer with MS Vista". So to use their tool, I have to use an OS at least 2 generations old.

Like I said, the stuff of nightmares.

I'd trust some moody download off Vuze rather than something Amazon have had their hands on.
Do you not manage product data in a dedicated tool? Like a PIM application?

northwest monkey

6,370 posts

220 months

Wednesday 2nd April 2014
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rich1231 said:
northwest monkey said:
That is the stuff of nightmares.

This past week Amazon have deleted information from over 400 of our listings. They have eventually admitted to a techical fault or "something like that" however they can't put the information back on.

They have suggested I use their "flat file loader" however when I pointed out that this does not work with the niche OS I use (MS Windows 7 and 8) their solution was to "find a computer with MS Vista". So to use their tool, I have to use an OS at least 2 generations old.

Like I said, the stuff of nightmares.

I'd trust some moody download off Vuze rather than something Amazon have had their hands on.
Do you not manage product data in a dedicated tool? Like a PIM application?
No - tell me moreears

DSLiverpool

Original Poster:

16,573 posts

233 months

Wednesday 2nd April 2014
quotequote all
Brightpearl want £100 a license a month we would need 9 license's so they can swivel.

northwest monkey

6,370 posts

220 months

Wednesday 2nd April 2014
quotequote all
DSLiverpool said:
Brightpearl want £100 a license a month we would need 9 license's so they can swivel.
Bloody hell!

Saying that, I have a 3-user license with Linnworks - up to 1000 SKU and that's about £40 per month. Seems to jump up an awful lot if I want to go over 1000 SKU...

DSLiverpool

Original Poster:

16,573 posts

233 months

Wednesday 2nd April 2014
quotequote all
I think it will be Magento add ons as we need 4000+ SKUs - didnt realise it was so much - cheaper getting 5 apprentices in to do it manually

northwest monkey

6,370 posts

220 months

Wednesday 2nd April 2014
quotequote all
You make a good point actually. I'm not sure where some of these companies get their pricing from!

jammy_basturd

29,778 posts

243 months

Wednesday 2nd April 2014
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They'll be positioning themselves between big boys like SAP (or maybe the next level down) and entry level players like Linnworks.

rich1231

17,340 posts

291 months

Wednesday 2nd April 2014
quotequote all
DSLiverpool said:
I think it will be Magento add ons as we need 4000+ SKUs - didnt realise it was so much - cheaper getting 5 apprentices in to do it manually
Nearly 30,000 here smile

We looked at Magento and were an Enterprise customer for 2 years. Magento for us was crippled by their incredibly bad support. So we wont be going back that way. We did purchase a ERP mod for Magento before we went for a separate ERP/OMS system. It looked quite good but still reliant on the woeful Order management process in Magento.


Edited by rich1231 on Wednesday 2nd April 16:33

Jamie_D

153 posts

238 months

Wednesday 2nd April 2014
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What about something like eSellerPro?

DSLiverpool

Original Poster:

16,573 posts

233 months

Sunday 10th August 2014
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Going live on Wednesday with parallel sales for August to see if the balance between old and new. We have had to match our skus to a new BP sku for amazon and eBay - mapping this is because we didn't run a sensible sku origination policy.

DSLiverpool

Original Poster:

16,573 posts

233 months

Tuesday 4th November 2014
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Quick update on this to say we have made a huge mistake choosing brightpearl, if anyone really needs to know then PM me but unless you sell ITEM A on platform B and C not ITEM A and A+ on platform B and C you will be ok, the second it gets slightly none standard the platform and the support cannot cope.

Gutted!

jammy_basturd

29,778 posts

243 months

Tuesday 4th November 2014
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From what I saw of Linnworks it would probably struggle to cope too. Certainly didn't come across as a "flexible" system when I was using it.

Shame all that work you've put into BP might be wasted though.