Amusing experiences in business!
Discussion
So I was reading a post about somebody’s fury with a stupid customer and I have to admit I enjoy reading these stories, as well as feel for the story teller! So let me start, this guy is not the worst I have dealt with but one of the most memorable from my recent dealings on eBay (surprise surprise):
So the first line in the description on this particular product, in huge bold font may I add, politely requests the buyer to measure their application before purchase as there are numerous sizes available to fit different years of product etc. Certain key words are highlighted in red CAPITAL letters, so basically as freaking obvious and as clear as I can make it, I'd even go as far as saying even a child could work out what the hell I am asking them to do...
So this dimwit bought this item and in his first email to me complained the product doesn't fit, I shouldn't be selling them, I am a fraudster, I've been reported to eBay and the best bit is he wants an instant refund but doesn't want to send the items back...yea sure!! Oh, I forgot to add, he says this must happen all the time due to a couple negs over the past year as others had complained they don’t fit… or do they… So let’s put this in perspective for a moment, I literally sell 10 of these items a day, so roughly 3600 per year and I’ve had a couple of people who have had issues with not reading the description, ok yea so obviously he is right and the items aren’t fit for purpose. I politely explain certain aspects of my description of which he replied he doesn’t read the ‘small print’, I politely remind him it’s a product description that describes well, the product! Who doesn’t read product descriptions, it tells you everything you need to know, it has more pictures of the item in question, information about the product, delivery times, postage costs etc. But no, apparently to this retarded idiot I need to fit all this information into the title and I shouldn’t expect anybody to read this ‘small print’ hence I am a fraudster who is only after sales than offering a good product.. obviously ignoring the other 3597 others who have been more than happy and left Positive feedback.
So after numerous emails I am thinking there is no reasoning with this guy and told him to escalate the case as clearly they will only tell him what I’ve told him countless times already, send the items back for a full refund…. Cut n shut case I am telling myself... clearly this can’t go any other way…
So I wake up one fine morning to find the escalated case has been found in the buyers favour, I cannot believe there is yet another person who is on the same retarded brain wave length as the original buyer… I am totally amazed, and the best bit is they found in his favour as I didn’t upload a tracking number! Really, did this actually happen!? eBay, I despair…
Well I feel a lot better now I have been able to channel my frustration!
So has anybody else got any interesting story’s about customers or goings on in business who or which are completely off the retard scale? I have to admit I do find these enjoyable to read when it’s not myself who has to deal with them!
So the first line in the description on this particular product, in huge bold font may I add, politely requests the buyer to measure their application before purchase as there are numerous sizes available to fit different years of product etc. Certain key words are highlighted in red CAPITAL letters, so basically as freaking obvious and as clear as I can make it, I'd even go as far as saying even a child could work out what the hell I am asking them to do...
So this dimwit bought this item and in his first email to me complained the product doesn't fit, I shouldn't be selling them, I am a fraudster, I've been reported to eBay and the best bit is he wants an instant refund but doesn't want to send the items back...yea sure!! Oh, I forgot to add, he says this must happen all the time due to a couple negs over the past year as others had complained they don’t fit… or do they… So let’s put this in perspective for a moment, I literally sell 10 of these items a day, so roughly 3600 per year and I’ve had a couple of people who have had issues with not reading the description, ok yea so obviously he is right and the items aren’t fit for purpose. I politely explain certain aspects of my description of which he replied he doesn’t read the ‘small print’, I politely remind him it’s a product description that describes well, the product! Who doesn’t read product descriptions, it tells you everything you need to know, it has more pictures of the item in question, information about the product, delivery times, postage costs etc. But no, apparently to this retarded idiot I need to fit all this information into the title and I shouldn’t expect anybody to read this ‘small print’ hence I am a fraudster who is only after sales than offering a good product.. obviously ignoring the other 3597 others who have been more than happy and left Positive feedback.
So after numerous emails I am thinking there is no reasoning with this guy and told him to escalate the case as clearly they will only tell him what I’ve told him countless times already, send the items back for a full refund…. Cut n shut case I am telling myself... clearly this can’t go any other way…
So I wake up one fine morning to find the escalated case has been found in the buyers favour, I cannot believe there is yet another person who is on the same retarded brain wave length as the original buyer… I am totally amazed, and the best bit is they found in his favour as I didn’t upload a tracking number! Really, did this actually happen!? eBay, I despair…
Well I feel a lot better now I have been able to channel my frustration!
So has anybody else got any interesting story’s about customers or goings on in business who or which are completely off the retard scale? I have to admit I do find these enjoyable to read when it’s not myself who has to deal with them!
Edited by Mudgey on Friday 3rd October 12:06
unfortunately I meet people on this wavelength all the time,
Run a small taxi firm specializing in airport transfers across central Scotland,
regularly get punters booking jobs I going east to west or west to east which is fine, we diary the jobs in then accept/reject work based on where we have cars at certain times.
the real fun is when clients at the last minute ie when they've been met at the airport and are getting into the car decide to tell you oh sorry i'm going to xyz rather than the original destination throwing all our scheduling out the window. I could understand the odd one or 2 but it seems to be its a weekly occurrence this for us
Run a small taxi firm specializing in airport transfers across central Scotland,
regularly get punters booking jobs I going east to west or west to east which is fine, we diary the jobs in then accept/reject work based on where we have cars at certain times.
the real fun is when clients at the last minute ie when they've been met at the airport and are getting into the car decide to tell you oh sorry i'm going to xyz rather than the original destination throwing all our scheduling out the window. I could understand the odd one or 2 but it seems to be its a weekly occurrence this for us
Mudgey said:
So I was reading a post about somebody’s fury with a stupid customer and I have to admit I enjoy reading these stories, as well as feel for the story teller! So let me start, this guy is not the worst I have dealt with but one of the most memorable from my recent dealings on eBay (surprise surprise):
So the first line in the description on this particular product, in huge bold font may I add, politely requests the buyer to measure their application before purchase as there are numerous sizes available to fit different years of product etc. Certain key words are highlighted in red CAPITAL letters, so basically as freaking obvious and as clear as I can make it, I'd even go as far as saying even a child could work out what the hell I am asking them to do...
So this dimwit bought this item and in his first email to me complained the product doesn't fit, I shouldn't be selling them, I am a fraudster, I've been reported to eBay and the best bit is he wants an instant refund but doesn't want to send the items back...yea sure!! Oh, I forgot to add, he says this must happen all the time due to a couple negs over the past year as others had complained they don’t fit… or do they… So let’s put this in perspective for a moment, I literally sell 10 of these items a day, so roughly 3600 per year and I’ve had a couple of people who have had issues with not reading the description, ok yea so obviously he is right and the items aren’t fit for purpose. I politely explain certain aspects of my description of which he replied he doesn’t read the ‘small print’, I politely remind him it’s a product description that describes well, the product! Who doesn’t read product descriptions, it tells you everything you need to know, it has more pictures of the item in question, information about the product, delivery times, postage costs etc. But no, apparently to this retarded idiot I need to fit all this information into the title and I shouldn’t expect anybody to read this ‘small print’ hence I am a fraudster who is only after sales than offering a good product.. obviously ignoring the other 3597 others who have been more than happy and left Positive feedback.
So after numerous emails I am thinking there is no reasoning with this guy and told him to escalate the case as clearly they will only tell him what I’ve told him countless times already, send the items back for a full refund…. Cut n shut case I am telling myself... clearly this can’t go any other way…
So I wake up one fine morning to find the escalated case has been found in the buyers favour, I cannot believe there is yet another person who is on the same retarded brain wave length as the original buyer… I am totally amazed, and the best bit is they found in his favour as I didn’t upload a tracking number! Really, did this actually happen!? eBay, I despair…
Well I feel a lot better now I have been able to channel my frustration!
So has anybody else got any interesting story’s about customers or goings on in business who or which are completely off the retard scale? I have to admit I do find these enjoyable to read when it’s not myself who has to deal with them!
Ring them. I've often had good results when ebay have made stupid decisions by speaking to a person who's agreed and reversed it or dealt with it out of goodwill.So the first line in the description on this particular product, in huge bold font may I add, politely requests the buyer to measure their application before purchase as there are numerous sizes available to fit different years of product etc. Certain key words are highlighted in red CAPITAL letters, so basically as freaking obvious and as clear as I can make it, I'd even go as far as saying even a child could work out what the hell I am asking them to do...
So this dimwit bought this item and in his first email to me complained the product doesn't fit, I shouldn't be selling them, I am a fraudster, I've been reported to eBay and the best bit is he wants an instant refund but doesn't want to send the items back...yea sure!! Oh, I forgot to add, he says this must happen all the time due to a couple negs over the past year as others had complained they don’t fit… or do they… So let’s put this in perspective for a moment, I literally sell 10 of these items a day, so roughly 3600 per year and I’ve had a couple of people who have had issues with not reading the description, ok yea so obviously he is right and the items aren’t fit for purpose. I politely explain certain aspects of my description of which he replied he doesn’t read the ‘small print’, I politely remind him it’s a product description that describes well, the product! Who doesn’t read product descriptions, it tells you everything you need to know, it has more pictures of the item in question, information about the product, delivery times, postage costs etc. But no, apparently to this retarded idiot I need to fit all this information into the title and I shouldn’t expect anybody to read this ‘small print’ hence I am a fraudster who is only after sales than offering a good product.. obviously ignoring the other 3597 others who have been more than happy and left Positive feedback.
So after numerous emails I am thinking there is no reasoning with this guy and told him to escalate the case as clearly they will only tell him what I’ve told him countless times already, send the items back for a full refund…. Cut n shut case I am telling myself... clearly this can’t go any other way…
So I wake up one fine morning to find the escalated case has been found in the buyers favour, I cannot believe there is yet another person who is on the same retarded brain wave length as the original buyer… I am totally amazed, and the best bit is they found in his favour as I didn’t upload a tracking number! Really, did this actually happen!? eBay, I despair…
Well I feel a lot better now I have been able to channel my frustration!
So has anybody else got any interesting story’s about customers or goings on in business who or which are completely off the retard scale? I have to admit I do find these enjoyable to read when it’s not myself who has to deal with them!
Edited by Mudgey on Friday 3rd October 12:06
My best has to be this one:
http://www.techyteam.co.uk/blog/the-upside-down-co...
If you can be bothered reading the link:
Quite a few years ago we sold HP desktop PC computers until sales crashed and laptops took over. However one day we got an email from a customer stating he couldn’t get a DVD to fit into the computer he bought from us. Quite a strange problem as all DVD drives are more or less the same and the DVD simply sits into the tray and you hit the open/close button.
This customer was adamant that the drive would not close and there was something wrong with the DVD drive. Even stranger I thought since the PC was loaded with the factory software from the restore DVD. Anyway after some email exchanges and a phone call went back and forth and I thought it would be a great idea to get the customer to send us a picture so we would see what was up.
As you can probably tell from the writing on the stickers on the case of the machine, the PC is sitting upside down and yes that is Macaulay Culkin, in possibly his best ever film sitting on the underside of the DVD tray. What you can see are the rather large upside down HP Compaq logos on the front and sides of the machine too.
No wonder the DVD tray wouldn’t close!
http://www.techyteam.co.uk/blog/the-upside-down-co...
If you can be bothered reading the link:
Quite a few years ago we sold HP desktop PC computers until sales crashed and laptops took over. However one day we got an email from a customer stating he couldn’t get a DVD to fit into the computer he bought from us. Quite a strange problem as all DVD drives are more or less the same and the DVD simply sits into the tray and you hit the open/close button.
This customer was adamant that the drive would not close and there was something wrong with the DVD drive. Even stranger I thought since the PC was loaded with the factory software from the restore DVD. Anyway after some email exchanges and a phone call went back and forth and I thought it would be a great idea to get the customer to send us a picture so we would see what was up.
As you can probably tell from the writing on the stickers on the case of the machine, the PC is sitting upside down and yes that is Macaulay Culkin, in possibly his best ever film sitting on the underside of the DVD tray. What you can see are the rather large upside down HP Compaq logos on the front and sides of the machine too.
No wonder the DVD tray wouldn’t close!
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