Question for Ebay business sellers

[skeggysteve]

I bought an item from an Ebay business (CD slot mount sat nav holder) that didn't work - it fell out of the cd slot!

I've had a full refund via Ebay and the seller hasn't responded to the return request.

What should I do with the item?
I've asked Ebay but they haven't replied.

Item was £14.95 inc. P&P, so not a 99p item, so why hasn't the seller responded?

What do you business sellers do?

[PurpleMoonlight]

I guess the seller doesn't want it back if it doesn't work.

Put it to one side for a couple of months just in case, then bin it.

[skeggysteve]

I thought they would want it back as it the only thing they sell!

They have been selling on Ebay for over 2 years, have nearly 600 feedback at 100%.

Which seems odd as my car's CD slot is common across the Ford range, so no other Ford owners have found out that the thing doesn't do what it's supposed to to!

[Simpo Two]

I think the pressure is so great on sellers now that they roll over more easily than you expect. I ordered some LED lights recently. After 2 weeks they hadn't arrived so I sent the 'Where's my stuff?' question - and I just got a refund. Which wasn't what I wanted - I wanted the lights! Sellers can't be bothered to argue and prefer to keep their asses shiny. Once a refund has been issued they're in the clear I think.

[skeggysteve]

I agree that the pressure on seller is greater than it used to be.

But I just don't get the fact that seller doesn't appear to want the item back.

[PurpleMoonlight]

skeggysteve said:

I thought they would want it back as it the only thing they sell!

The seller is possibly assuming the item is broken so the cost to return it to them is wasted money.

[russy01]

skeggysteve said:

I agree that the pressure on seller is greater than it used to be.

But I just don't get the fact that seller doesn't appear to want the item back.

Probably pays a couple quid for it. He's not going to want to pay a few quid to get it back....

The truth with returns is that a large % come back in crap condition, they also take lots of time to deal with. We often tell customers to keep it, our time is best spent drumming up new business than dealing with returns that we'll struggle to resale etc.

[IATM]

Sadly most of what people have said is true:

1. It is broken so no point having it back and paying postage for it
2. The hassle involved in dealing with a return is so annoying its easier just to give a refund
3. No point even trying to argue about it because it can lead to negative feedback.

[skeggysteve]

Thanks for the replies.

To answer a couple of points:

The item isn't broke or damaged. It just doesn't do what it's supposed to do!

I would pay for the postage cost to send it back.

It makes a lot of sense that the seller doesn't want the hassle of dealing with a return, I hope this is the case.

I'll hang onto it for a while and see what happens.

[htrowsoc]

skeggysteve said:

I bought an item from an Ebay business (CD slot mount sat nav holder) that didn't work - it fell out of the cd slot!

I've had a full refund via Ebay and the seller hasn't responded to the return request.

What should I do with the item?
I've asked Ebay but they haven't replied.

Item was £14.95 inc. P&P, so not a 99p item, so why hasn't the seller responded?

What do you business sellers do?

The product is probably worth less to them than the cost of arranging a collection, so they probably aren't bothered!