Has Every Courier Collapsed Due To Black Cyber Day?
Has Every Courier Collapsed Due To Black Cyber Day?
Author
Discussion

DSLiverpool

Original Poster:

16,565 posts

233 months

Friday 5th December 2014
quotequote all
We use 3 - UK mail, Interlink and whisper it My Hermes (shame) all three are useless right now with huge backlogs, I understand why but customers don't - fed up.

addsvrs

588 posts

247 months

Friday 5th December 2014
quotequote all
Not the collapse thats the issue last week / this week, its the amount been damaged that is annoying. I am currently working for Royal Mail for 3 weeks in the parcel sorting centre to cover my christmas lull, certainly is an eye opener to how our parcels are dealt with. I would not want to see how the 'lesser' couriers do it. Scary !

chowiekid

330 posts

190 months

Sunday 7th December 2014
quotequote all
Pretty sure myherpes are running behind due to a main hub fire.
Uk, interlink and dpd all seem good to us...

Nickyboy

6,825 posts

265 months

Sunday 7th December 2014
quotequote all
We took on hundreds of extra drivers & driver helpers based on shippers estimations of volume and even with that we were swamped, IIRC Tuesday last week we had an extra 400,000 pkgs enter our system. Our estimations were less than 200k

I think the sheer volume of sales took everyone by surprise. I've never seen anything like it in 15 years

Grandad Gaz

5,284 posts

277 months

Monday 8th December 2014
quotequote all
chowiekid said:
Pretty sure myherpes are running behind due to a main hub fire.
..
Really? I just thought they were bloody useless!

On the subject of myhermes, we had a parcel delivered from them last week. No one was in so they left it in the hedge. No card through the door. It's dark in the mornings when we go to work and dark when we get back.

If it hadn't of been for the dog sniffing it out, we never would have found it.

AMD87

2,004 posts

233 months

Monday 8th December 2014
quotequote all
Grandad Gaz said:
Really? I just thought they were bloody useless!

On the subject of myhermes, we had a parcel delivered from them last week. No one was in so they left it in the hedge. No card through the door. It's dark in the mornings when we go to work and dark when we get back.

If it hadn't of been for the dog sniffing it out, we never would have found it.
Oh I can go one better I ordered something from Essex going to hamilton in Scotland and it ended up being delievered to Sheffield.

Suppose they were heading in the right direction at least.

russy01

4,823 posts

212 months

Monday 8th December 2014
quotequote all
No reported issues here, DPD. However we are fairly rural and dont have hundreds of similar companies within a few dozen miles - so one can only assume that my local depot is relatively stress free.

However dave, UKmail and Hermes - what do you expect!! 2 of our main suppliers use UKmail and well frankly the service we receive is disgusting.


stevensdrs

3,265 posts

231 months

Monday 8th December 2014
quotequote all
UPS were 2 days late with my Amazon delivery and in the end I returned most of it.

DSLiverpool

Original Poster:

16,565 posts

233 months

Monday 8th December 2014
quotequote all
russy01 said:
No reported issues here, DPD. However we are fairly rural and dont have hundreds of similar companies within a few dozen miles - so one can only assume that my local depot is relatively stress free.

However dave, UKmail and Hermes - what do you expect!! 2 of our main suppliers use UKmail and well frankly the service we receive is disgusting.
Your right but we have to offer a free delivery option for eBay which is Hermes, if it's free and valuable it's UK mail and premium is Interlink - will evaluate in April

surveyor

18,707 posts

215 months

Thursday 11th December 2014
quotequote all

egor110

17,690 posts

234 months

Thursday 11th December 2014
quotequote all
addsvrs said:
Not the collapse thats the issue last week / this week, its the amount been damaged that is annoying. I am currently working for Royal Mail for 3 weeks in the parcel sorting centre to cover my christmas lull, certainly is an eye opener to how our parcels are dealt with. I would not want to see how the 'lesser' couriers do it. Scary !
In what way is it a eye opener?

Nickyboy

6,825 posts

265 months

Thursday 11th December 2014
quotequote all
surveyor said:
Again?! They haven't been able to cope with the Christmas volume since Yodel was formed, utter madness that companies still use them for Christmas volume.

Paddymcc

1,309 posts

222 months

Friday 12th December 2014
quotequote all
Dhl are running fine for us

Du1point8

22,961 posts

223 months

Friday 12th December 2014
quotequote all
Had issues with Fedex, but that was more to do with the ship being stuck in port for 3 days and not being able to leave, though packages with these guys are generally fine.


coetzeeh

2,894 posts

267 months

Friday 12th December 2014
quotequote all
Judging by the traffic grid lock at M1 J13 at 6pm every day where Amazon have a HUGE warehouse I can empathise with the couriers. The number of artics heading in and out of this site is something amazing.

gregf40

1,114 posts

147 months

Friday 12th December 2014
quotequote all
coetzeeh said:
Judging by the traffic grid lock at M1 J13 at 6pm every day where Amazon have a HUGE warehouse I can empathise with the couriers. The number of artics heading in and out of this site is something amazing.
Good news for some! winkbiggrin

ModernAndy

2,094 posts

166 months

Friday 12th December 2014
quotequote all
coetzeeh said:
Judging by the traffic grid lock at M1 J13 at 6pm every day where Amazon have a HUGE warehouse I can empathise with the couriers. The number of artics heading in and out of this site is something amazing.
Even the Amazon warehouse in Dunfermline up here has artics queueing up as I go past it on the motorway. I assume it's the smallest one in the UK.

Paddymcc

1,309 posts

222 months

Saturday 13th December 2014
quotequote all
Our local UPS are having trouble hiring extra vans for the extra capacity