Vodaphone business complaint phone number
Discussion
The bloody incompetence of this company in doing the simplest things is reaching new lows, and their so called customer service is proving to be even worse. After countless attempts at phone call, the complaint e-mail address ( which only took me back to bloody live chat 
has anyone got a proper phone number that will get me somewhere higher than the don't give a s
t person??
And breathe...
has anyone got a proper phone number that will get me somewhere higher than the don't give a st person??And breathe...
I use Leave the CEO Feedback form very successfully a couple of years ago to get a resolution to the many issues I had with Vodafone.
plasticpig said:
I use Leave the CEO Feedback form very successfully a couple of years ago to get a resolution to the many issues I had with Vodafone.
goooood luck with that - they arent answering that anymore - been there tried that 2 months ago.Mr Overheads said:
Do you deal with Vodafone directly? Or did you buy your connection/fleet through a reseller/agent?
How many connections are we talking about?
What's the complaint?
I then might know how to help.
Cheers, and a warning, you did ask!!How many connections are we talking about?
What's the complaint?
I then might know how to help.
1:Bought a customers business that included a Vodafone mobile contract with roughly a year to run, took it over on September the 1st.
2:At end of August went into the original Vodafone shop with the original account holder (lets call him Phil), and all our docs including passport, bank statements, company reg number etc to set it all up. An hour later, all is done in front of our eyes, forms filled, all stuff faxed from shop to wherever it needs to go.
3: Two weeks later I still have no confirmation of me owning the number etc, so I ring them only to be told that they have no record whatsoever of anything being done to change ownership, and they can't give me any help because I'm not the account holder, and I can't confirm the pin ( the original account holder Phil was now on a retirement holiday, so I couldn't get hold of him).I'm also told that there's no way it could have been done in a Vodafone shop because it 's not allowed!!!
4: After umpteen E-mails ( some generic that didn't address the issue at all),I finally get confirmation by letter that I am now the official account holder and that Phil has no authority on it.... by now it is mid-October, 6 weeks after.It had taken a chain of around 17 E-mails, but at last we are there, what could go wrong and I duly set up a direct debit, and paperless billing. I get a confirmation letter for the direct debit as well, as well as the account letter.
5:This month I get a bill in, strange I thought, that should have been paid by direct debit??? I ring them, they will look into it.. I hear nothing back. I ring them again, to be told they have no record of my direct debit, but they will look into it and they ring me back, which they don't. I ring them for the third time, to be told my direct debit had been cancelled... when I asked by whom? they tell me it was by Phil. I speak to Phil,( I've known him 20 years) who says " no, I only cancelled my own one,and that was the previous month anyway". I hear nothing for the next fortnight, but I'm getting concerned that although I've asked to have the account put on hold whilst they investigate, I'll end up with a flag against my account so....There's also the thorny issue of how someone could have cancelled my own direct debit when only I would have the details.
6: I email the complaints @Vodafone address pleading with someone to sort it out, 3 generic mails later it's linking me to live chat, where the first thing that the bloody bloke asks is...... am I talking to PHIL?!!!
Getting nowhere fast ( well 20 minutes of bks)I they then put me through to an actual live person who asks... am I talking to Phil????7.Put the phone down, open my post and sure enough, there's a demand for payment letter... you couldn't make it up.
Mr Overheads said:
Was Phil's connection/fleet through a reseller/agent?
How many connections are we talking about? Is it just 1?
Is it a Business contract or a personal contract?
As above, originally through a Vodafone shop, swap over also done there although we were later told that's not possible.How many connections are we talking about? Is it just 1?
Is it a Business contract or a personal contract?
One number.
It's in our company name, so I assume business.
Edit: I've now got hold of someone who appears to have at the will to try and sort it, we will see.
Ta for your help, and I'll report back!
Edited by sjc on Wednesday 17th December 16:41
http://campaigns.vodafone.co.uk/jeroenhoencamp/
Worked quite well for me last week, and the human had actually read the notes on the account!
Worked quite well for me last week, and the human had actually read the notes on the account!
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