B to B credit note question

[eatcustard]

Just a business buying question.

If you say but 100 items and for example 5 are damaged, you send them back and only get offered a credit note (out of stock items) and not a cash refund, would you have to accept the credit note or could you force them to refund the cash?

[Countdown]

They should either replace the items or give you a cash refund.

Credit note is worthless if they don't sell anything else you want.

[calibrax]

If you have not yet paid for the original batch, then a credit note should be applied against the invoice and only the net amount paid.

If you have already paid for the original batch, then you should book the credit note into your system and then request them to refund it, as you have a credit balance and have no invoices to apply it to. Once the cash is received from them, it clears against the credit note.

[Countdown]

I'm guessing OP has already paid, which is why he's asking for a refund.

[eatcustard]

Countdown said:

I'm guessing OP has already paid, which is why he's asking for a refund.

Not me, wife's friend, she has paid, but they will only offer her a credit note and will not back down, so can I guess a threat of legal action (small claims court)

The amount would be about £200 ish

[Eric Mc]

Will she be buying from them again?

[eatcustard]

Eric Mc said:

Will she be buying from them again?

I think not!!!!1

[Eric Mc]

As she has returned the objects because they were not of merchantable quality, AND she had paid for them in full, she is entitled to a full refund.

A credit note is worthless as it can only be used to reduce the cost of future purchases from that organisation - which she obviously does not intend to make.

[BrabusMog]

My system always issues a credit note instead of a cash refund in the first instance as most of my customers will just use that but I'm always happy to give a cash refund if that's what is required.

Has your wifes friend actually asked for a cash refund and been refused? I'd be very surprised if this were the case.

[eatcustard]

BrabusMog said:

My system always issues a credit note instead of a cash refund in the first instance as most of my customers will just use that but I'm always happy to give a cash refund if that's what is required.

Has your wifes friend actually asked for a cash refund and been refused? I'd be very surprised if this were the case.

I will find out and report back

[eatcustard]

She has spoken to the owner of the company, who was shocked on what he was told, he as issued a cash refund on the damaged goods and also offered her a 10% discount on her next order, she is now happy again.

[Countdown]

Excellent - always nice to hear about good customer service