eBay - listings on the foreign sites, payments, problems etc

[Spanna]

I've been encountering a few problems lately with payments and orders coming from the foreign eBay sites. eBay automatically translated and listed a bunch of our listings on the foreign sites, I think this come into play a few months ago and it seemed a decent idea to drive some sales.

However, I have a bunch of sales in awaiting payment on eBay with the status of 'Payment Pending'. I've logged into PayPal and tried to accept these payments or see what the problem is and it says completed.

The problem with that is, I don't have a balance in Euros and I don't know whether these are showing in my balance as I can't refund them because of the no balance in Euros. Also, even though it says payment complete, that doesn't correlate with what's shown in eBay.

I won't be sending anything that is in the awaiting payment section and I've messaged the buyers without reply so far. Anybody else had this problem?

[addsvrs]

I to joined the 'global seller' thing and to be honest its been problem after problem. Had it twice with issues like you said, i just open a unpaid item case after 2 days, then another 4 days before you can get your fees back and relist. For every 1 completed transaction i get 3 non payers. I only list small things now on overseas sites as if you dont send it signed for they always get 'lost'.

[Fab32]

Interesting, we are enrolled and have no real issues, we have seen an increase of maybe 2 or 3%. Ebay have rung a few times to 'discuss' things which appears to be a platform to sell something else. Last week they rang and were offering listing in the USA and Australia for just £1 but the bloke annoyed me so much reading from his script I gave up and just said no thanks.

He did say that I could withdraw from the "free trial" whenever I wanted, so I am guessing it going to be a paid for service at some point soon.

[northwest monkey]

We signed up to this but have ended it now as it was (a) causing more problems than it was worth and (b) we didn't notice any real increase in International sales.

There were issues with the translations, size conversions, photos and pricing.

One of the biggest problems we had & the OP might want to check is they fked up our Paypal email address.

Our email address for Paypal is "[e-mail]" & over half our listings had the email address "[e-mail]". So people were buying & paying, but we were never receiving the funds & the order never cleared - it was a bit like an E-cheque payment with it sitting in "pending".

[Spanna]

northwest monkey said:

One of the biggest problems we had & the OP might want to check is they fked up our Paypal email address.

Our email address for Paypal is "[e-mail]" & over half our listings had the email address "[e-mail]". So people were buying & paying, but we were never receiving the funds & the order never cleared - it was a bit like an E-cheque payment with it sitting in "pending".

Thanks for that, although that's not the case on ours as they're showing in PayPal as complete, which I think is even more strange.

I think I'll withdraw from the service and remove the listings. It's proving quite time consuming with the language issues and these payment problems. I can't say we've noticed much if any increase in sales overseas, we've always done quite well with that whilst it is in English only.

Thanks for your opinions chaps.