Grr, couriers!!

[Frimley111R]

Is it me? Our climbing frame systems are large and heavy and when delivered to customer's properties they ask that someone is there to assist with the unloading. Last week someone called and left a message for a customer. She did not pick up the message and so when the delivery arrived it was not only 2 streets away (couldn't get nearer even though other lorries were outside!) but there was only her an a friend there (both small/tiny women). The courier had a little strop, cleared off and is trying to charge us £130 for a delivery again! They did not speak to the customer and just left a message. IMO its their stupidity not to confirm properly. Correct?

[Simpo Two]

Why was the delivey attempted when it was known there might be no-one to assist with unloading?

Perhaps they took a calculated risk - and lost.