Call answering service....

[batmanreturns]

On odd occasions we need a call answering service for clients that call in outside of normal working hours. Does anyone have any suggestions rather than me use Google?
thanks

[Doofus]

What would they do? Take a message? Why not just use an answering machine?

[batmanreturns]

yes, take a message and then email it to an email address within the company.
Why not an answerphone-well, we have a number of corporate clients so an answerphone just does not look or sound professional enough hence looking for something else.
thanks

[Innowaybored]

I have tried a couple of companies and both were very mixed results. Because they read from a script it becomes pretty clear that the business isn't answering the call which looks a bit cheap.

If it was me I would be using a hosted telephony service with a out of hours call divert and voice mail. If the call isn't picked up on say your mobile it runs to voice mail which then sends out a email alerting you to a message. The sophistication needed is really down to the application (service centre or just general out of hours for example)

[Jakeztx]

We use Moneypenny.

https://www.moneypenny.com/uk/

Works a treat and I believe its pay per call.

[Ade07]

www.callmissjones.co.uk

Excellent service

[rpguk]

I've used these guys in the past - http://timeassistant.co.uk/call-answering/ and calls were always answered quickly and politely (albeit in Scottish ) - seemed to be a small pool of receptionists which made things a little more personal.

[mikef]

http://intouchnow.com

[jamescodriver]

Another vote for call Miss Jones here...