Confused. Have I been scammed?
Discussion
Bit of background first: I shipped an order to a customer, they then get in touch to say that it didn't arrive. Fair enough, it happens sometimes. I sent the order again, they then get in touch and say that it hasn't arrived again. Unusual that something doesn't arrive twice, so I ask him to confirm his address. The address he showed me (on a PayPal screen grab) didn't match the address used to make the order. I questioned this and his response is pasted below:
sorry for this late reply but something really bad happened and I wanted to be sure instead of giving you wrong informations.
Apparently someone hacked my paypal account wich is linked to my bank account. They stole money from my bank account, they changed my data and they used it for online betting and online shopping.
Obviously 216 wakefield st. is not my address, so this morning I called first to the bank to block my card and sort out this problem, then the Royal Mail service, to tell them about this issue, but they were not able to track my parcel since there is no tracking number. I tried to explain them that probably someone stole my parcels, and they said that in this case I should call the police.
So I took a taxi, I went to that address, a guy opened the door and I asked him if they got those packs by mistake. He said no of course, but then I realised that this motherf
ker was wearing one of those T-shirts (the sound system, white). I told him that was my T-shirt and I was going to call the police. At this point the guy closed the door on my face and after 2 minutes he run out from the house.
So I called the police, I went to the police station and they said that since I can't prove that this guy stole my parcel these is nothing they can do. They advice me to contact Royal Mail, ask them the receipt of the delivery with the signature of the person who took it, then bring that to the Citizens Advice Bureau because it's a matter for civil issues, and see what they can do.
I called the Royal Mail again and they said that as a seller, you are the only one able to get those informations, because you should have some kind of code related to that parcels.....so at this point there is nothing I can do anymore.
I'm feeling very bad because first of all I've been robbed of my money and my stuff, and also because that pack was meant to be a present, so in this moment I'm very very mad, and I would like to know how this story is going to end up.
My first thought is how does someone intercept an order he placed and change the address? It just doesn't add up.
sorry for this late reply but something really bad happened and I wanted to be sure instead of giving you wrong informations.
Apparently someone hacked my paypal account wich is linked to my bank account. They stole money from my bank account, they changed my data and they used it for online betting and online shopping.
Obviously 216 wakefield st. is not my address, so this morning I called first to the bank to block my card and sort out this problem, then the Royal Mail service, to tell them about this issue, but they were not able to track my parcel since there is no tracking number. I tried to explain them that probably someone stole my parcels, and they said that in this case I should call the police.
So I took a taxi, I went to that address, a guy opened the door and I asked him if they got those packs by mistake. He said no of course, but then I realised that this motherf
ker was wearing one of those T-shirts (the sound system, white). I told him that was my T-shirt and I was going to call the police. At this point the guy closed the door on my face and after 2 minutes he run out from the house.So I called the police, I went to the police station and they said that since I can't prove that this guy stole my parcel these is nothing they can do. They advice me to contact Royal Mail, ask them the receipt of the delivery with the signature of the person who took it, then bring that to the Citizens Advice Bureau because it's a matter for civil issues, and see what they can do.
I called the Royal Mail again and they said that as a seller, you are the only one able to get those informations, because you should have some kind of code related to that parcels.....so at this point there is nothing I can do anymore.
I'm feeling very bad because first of all I've been robbed of my money and my stuff, and also because that pack was meant to be a present, so in this moment I'm very very mad, and I would like to know how this story is going to end up.
My first thought is how does someone intercept an order he placed and change the address? It just doesn't add up.
Simpo Two said:
Hmm.
Do you have proof of delivery to 216 Wakefield Street?
No, we don't use a signed for or tracked service. It's not that often things go missing so it's not worth the added hassle and expense to send everything via a tracked service. On this occasion though... Would have proved useful. Do you have proof of delivery to 216 Wakefield Street?
RanchoGrande said:
The address he showed me (on a PayPal screen grab) didn't match the address used to make the order.
His whole email reads like one of those Nigerian scam emails. Perhaps the guy is Nigerian.The above point puzzles me though - if you asked him his address wouldn't he just type it in, why send a PayPal screen grab?
Sheepshanks said:
His whole email reads like one of those Nigerian scam emails. Perhaps the guy is Nigerian.
The above point puzzles me though - if you asked him his address wouldn't he just type it in, why send a PayPal screen grab?
Exactly, none of it makes sense. I accept that we have lost our stock, nothing I can do about that, I'm just curious to know what will happen now. Will we have to refund him if he complains to PayPal? I guess we will if we can't prove that the delivery was made. This isn't an eBay sale though so maybe we have more rights. The above point puzzles me though - if you asked him his address wouldn't he just type it in, why send a PayPal screen grab?
RanchoGrande said:
Exactly, none of it makes sense. I accept that we have lost our stock, nothing I can do about that, I'm just curious to know what will happen now. Will we have to refund him if he complains to PayPal? I guess we will if we can't prove that the delivery was made. This isn't an eBay sale though so maybe we have more rights.
Technically, in his email doesn't he kind of confirm that delivery WAS made? It's not your fault it was to the "wrong address".Sheepshanks said:
His whole email reads like one of those Nigerian scam emails. Perhaps the guy is Nigerian.
The above point puzzles me though - if you asked him his address wouldn't he just type it in, why send a PayPal screen grab?
Maybe because anyone could type the address but the screen grab at least required logging in to paypal.The above point puzzles me though - if you asked him his address wouldn't he just type it in, why send a PayPal screen grab?
OP, I guess you will never know the truth (his comment about the guy wearing the t-shirt made me laugh though). Wait and see if he demands his money back from you or his bank/paypal.
PurpleMoonlight said:
Maybe because anyone could type the address but the screen grab at least required logging in to paypal.
OP, I guess you will never know the truth (his comment about the guy wearing the t-shirt made me laugh though). Wait and see if he demands his money back from you or his bank/paypal.
The PayPal screen grab shows his profile, and the address it shows is a business address, not sure if this makes a difference? OP, I guess you will never know the truth (his comment about the guy wearing the t-shirt made me laugh though). Wait and see if he demands his money back from you or his bank/paypal.
I must confess that I had to reread has mail a number on times and did find the bits about the guy wearing the t-shirt quite amusing. It made me wonder if you would make this up?
jammy_basturd said:
Was the shipping address different to the billing address?
Say you can either send one last package to the billing address on the order, or give him a refund and be done with him.
The shipping and billing address put into our website were the same. He provided me with another address when I asked him to confirm his address. The whole thing stinks! Say you can either send one last package to the billing address on the order, or give him a refund and be done with him.
RanchoGrande said:
jammy_basturd said:
Was the shipping address different to the billing address?
Say you can either send one last package to the billing address on the order, or give him a refund and be done with him.
The shipping and billing address put into our website were the same. He provided me with another address when I asked him to confirm his address. The whole thing stinks! Say you can either send one last package to the billing address on the order, or give him a refund and be done with him.
RanchoGrande said:
davek_964 said:
Technically, in his email doesn't he kind of confirm that delivery WAS made? It's not your fault it was to the "wrong address".
Excellent, a technicality, I like that Convenient someone hacked his account and put an addresss in that was so close he could easily just pop over to - in a TAXI no less; no one would do that unless it was very close presumably? It would be really unfortunate if they put an address which was across the country....
Sounds like a scam to the extreme. Not sure anyone would go through the effort for a f
king t shirt though?!If the PayPal address was marked verified and they sort of confirmed delivery then you should be covered, otherwise you are going to have to cover the cost.
Although I would expect Paypal/bank to be interested in the details if they can prove goods were delivered to a certain address, but certainly comes across as a scam as details are sketchy.
Although I would expect Paypal/bank to be interested in the details if they can prove goods were delivered to a certain address, but certainly comes across as a scam as details are sketchy.
p1stonhead said:
Exactly. He says that someone has recieved the goods - you only sent it to the address you were given. No responsibility left for you. He needs to take it up with the guy who stole his stuff!
Convenient someone hacked his account and put an addresss in that was so close he could easily just pop over to - in a TAXI no less; no one would do that unless it was very close presumably? It would be really unfortunate if they put an address which was across the country....
Sounds like a scam to the extreme. Not sure anyone would go through the effort for a fking t shirt though?!
The order was for 4 tshirts, RRP £140 so it potentially could be worth bothering to try and scam us. Well, either he or the guy at the other address who legged it now has 8 tshirts.Convenient someone hacked his account and put an addresss in that was so close he could easily just pop over to - in a TAXI no less; no one would do that unless it was very close presumably? It would be really unfortunate if they put an address which was across the country....
Sounds like a scam to the extreme. Not sure anyone would go through the effort for a f
king t shirt though?!The addresses are both in East London so a taxi ride between the 2 is perfectly feasible, although what doesn't add up is that he is implying someone hacked an order he placed and changed his address. Could his hacker have been watching his purchases and changed the addresses after? Seems a little deep for some thsirts.
RanchoGrande said:
p1stonhead said:
Exactly. He says that someone has recieved the goods - you only sent it to the address you were given. No responsibility left for you. He needs to take it up with the guy who stole his stuff!
Convenient someone hacked his account and put an addresss in that was so close he could easily just pop over to - in a TAXI no less; no one would do that unless it was very close presumably? It would be really unfortunate if they put an address which was across the country....
Sounds like a scam to the extreme. Not sure anyone would go through the effort for a fking t shirt though?!
The order was for 4 tshirts, RRP £140 so it potentially could be worth bothering to try and scam us. Well, either he or the guy at the other address who legged it now has 8 tshirts.Convenient someone hacked his account and put an addresss in that was so close he could easily just pop over to - in a TAXI no less; no one would do that unless it was very close presumably? It would be really unfortunate if they put an address which was across the country....
Sounds like a scam to the extreme. Not sure anyone would go through the effort for a f
king t shirt though?!The addresses are both in East London so a taxi ride between the 2 is perfectly feasible, although what doesn't add up is that he is implying someone hacked an order he placed and changed his address. Could his hacker have been watching his purchases and changed the addresses after? Seems a little deep for some thsirts.
p1stonhead said:
My main point was that its very convenient his identity thief only lived a few miles away - what are the odds! Probably a mate!
Way, way to convenient, he's now threatening to raise a dispute via paypal. I'll have to just run with it and see what happens, no doubt we'll lose the money now as well.Gassing Station | Business | Top of Page | What's New | My Stuff