CRM for Facebook

[Trax8]

Hello
Can anyone reccomend a CRM to manage facebook messages?
Been told that FB have removed their api for 3rd party solutions, is this true?
How do large companies manage their FB pages? Surely customer service staff would not be loging in with their persomal accounts?
Many thanks

[Trax8]

Im not interested in scraping user data, I was asking if there is a CRM solution to handle FB messages for customer service staff, without the need for them to be loged in to FB with their personal account?

[Trax8]

Can anyone help with the original question please?
Someone on here must appreciate the dificulty of managing social media accounts as a business?

Edited by Trax8 on Friday 9th March 12:39

[Paddymcc]

Trax8 said:

Can anyone help with the original question please?
Someone on here must appreciate the dificulty of managing social media accounts as a business?

Edited by Trax8 on Friday 9th March 12:39

Have a look at xsellco software they sell a program for handling sales channel and social media messages.

[mr_spock]

I think Zendesk has a plug in for it.

[Paddymcc]

Heres the Xsellco helodesk software:

https://www.xsellco.com/helpdesk

We use the lighter replymanager version for ebay, website and other email and sales channels and i cant fault it to be honest. Bit on the pricey side but it saves me a lot of hassle answering customer queries with order information all readily available.

[Trax8]

Thanks guys will have a look at these