EORI - Unsuccessful, no explanation...

[milfordkong]

I run a tiny digital agency, just me and my wife, we have one client based in the EU who we work with on a weekly basis - I recently applied for the EORI number that we may potentially need to continue to do business in the EU following Oct 31st, all simple enough and I can see or think of absolutely no reason why we wouldn't be granted with such a number - Today I receive an email telling me that my application was unsuccessful, no explanation or reason whatsoever but a number to ring - I have tried 4 times today to ring the number and each and every time after the lengthy robotic process ends they simply say the volume of calls is too great currently, apologise and hang up without even an option to remain on hold.

Have any other business owners applied for an EORI number and been unsuccessful? and if so have you found out why? I'm stumped and without any way currently to get in touch with HMRC (I'll keep trying of course) then currently and very frustratingly it looks like I will have a real problem doing business with my valued client next month.

[StevieBee]

As above, you do not need one. This is probably why you have been turned down.

[milfordkong]

PF62 said:

Why do you need an EORI if you are a digital business as those are for moving goods?

Ok thank you, appreciate the response - Feeling rather foolish then - but if this is the case, why have I been sent three separate letters telling me that I need one?

[wombleh]

Maybe that notification is triggered automatically on people who put a non-zero value on the VAT return for "good/services to EC states"

[milfordkong]

wombleh said:

Maybe that notification is triggered automatically on people who put a non-zero value on the VAT return for "good/services to EC states"

Seems likely. Thanks all!

[Chamon_Lee]

milfordkong said:

PF62 said:

Why do you need an EORI if you are a digital business as those are for moving goods?

Ok thank you, appreciate the response - Feeling rather foolish then - but if this is the case, why have I been sent three separate letters telling me that I need one?

HMRC seems to have lost the plot as of late, they are just sending out mass letters to everyone and anyone they might have info on and its causing no ends of admin problems.

Ignore it, you don't need an EORI. In an ideal world they would have told you why it was rejected but hey ho

[A205GTI]

Think this is bad received a letter form HMRC today as below

Thank you for your letter which was dated 7 May 2018. this letter was received in HMRC 26 July 2019

Your letter was forwarded to our department 3 October 2019 please accept out apology for the late reply


Really!!! 18 months and that is all I get!!