Interesting Enquiry / Contact Software
Interesting Enquiry / Contact Software
Author
Discussion

DSLiverpool

Original Poster:

16,526 posts

232 months

Saturday 2nd May 2020
quotequote all
If this isn’t allowed - apologies but .....

I have no connection to these guys other than we use it for clients, I’m just relaying the fact it’s interesting, can really simplify customer comms and it now has a 6 month free offer.

Lots of client contact / ticket software about but Gorgias in my opinion is the best for e-commerce sites.

Well worth a look as it’s 6 months free.

khushy

3,984 posts

249 months

Sunday 3rd May 2020
quotequote all
I tried it - hated it - ditched it

The concept is almost there but fundamentally not quite there yet for an all in one messaging - customer connection management software solution

It needs to be simpler and connect all channels - which it does not yet - for us anyway

Great support and quick answer to questions

UNIFIED MESSAGING - just remembered what its called - cannot wait for the day this rocks up connecting - FB, IG, OUTLOOK, SMS and WA = all in one simple messaging solution - managing customer enquiries is what my job is all about

skwdenyer

18,707 posts

270 months

Monday 4th May 2020
quotequote all
khushy said:
I tried it - hated it - ditched it

The concept is almost there but fundamentally not quite there yet for an all in one messaging - customer connection management software solution

It needs to be simpler and connect all channels - which it does not yet - for us anyway

Great support and quick answer to questions

UNIFIED MESSAGING - just remembered what its called - cannot wait for the day this rocks up connecting - FB, IG, OUTLOOK, SMS and WA = all in one simple messaging solution - managing customer enquiries is what my job is all about
One of the CRMs used to do this - Nutshell perhaps? True multi-mode comms. Customer tweets, reply by email, they then FB, etc. Then various platforms tightened their API rules and some functionality was lost.

khushy

3,984 posts

249 months

Tuesday 5th May 2020
quotequote all
imho - proper unified messaging would be a real money spinner for someone and one that is not a silly ticketing system - one for normal people with a proper app that works too

NOTHING is currently available that ticks all the boxes

When it arrives I will be on it!