Why do companies phone and ask you to go through security
Discussion
Why do companies phone you up using an unknown number and then demand you go through security before they can talk to you?
They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
k off.gottans said:
Why do companies phone you up using an unknown number and then demand you go through security before they can talk to you?
They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
You should never answer any security questions in this example for the reason you already mentioned. Getting back to them through one of their digital channels or a number listed on their website is the only option.They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
gottans said:
Why do companies phone you up using an unknown number and then demand you go through security before they can talk to you?
Because they need to know the person on the phone is the right person.I agree it's perverse, but Capital One did that to me. I said 'I can't divulge those as I don't know who you are either!'. She agreed and and I got back through to her by dialling their main number. Ultimately while it seems a bit odd, some matters are dealt with far better and faster by phone than by playing e-mail pong for days, or infernal 'support tickets'.
Simpo Two said:
gottans said:
Why do companies phone you up using an unknown number and then demand you go through security before they can talk to you?
Because they need to know the person on the phone is the right person.I agree it's perverse, but Capital One did that to me. I said 'I can't divulge those as I don't know who you are either!'. She agreed and and I got back through to her by dialling their main number. Ultimately while it seems a bit odd, some matters are dealt with far better and faster by phone than by playing e-mail pong for days, or infernal 'support tickets'.
And yes this is Honda who can't tell their arse from their elbow.
gottans said:
Why do companies phone you up using an unknown number and then demand you go through security before they can talk to you?
They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
Call back on a well know (for them) landline number. I never speak to people who do that either + also tell my old ish parents not to. Despite that my Dad continues to spill every secret known to man whenever anyone random calls him!They don't appear to understand that I as the receiver of the call cannot verify they are who they say there before I am expected to answer their 'security' questions.
How do people deal with this, I usually say I will phone back but I am 'trying' to deal with a company that is so disconnected this isn't working and is absolutely impossible to talk anyone.
Suggestions please.
TX.
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