Customer facing sub-contractors
Customer facing sub-contractors
Author
Discussion

PugwasHDJ80

Original Poster:

7,620 posts

238 months

Sunday 25th October 2020
quotequote all
Is it really poor form for them to use their own email address? my business partner and i having a difference of opinion.....

vaud

55,703 posts

172 months

Sunday 25th October 2020
quotequote all
Yes. Should be on your company O365 or similar.

Not least you will want to manage compliance aspects, present a professional image to the client and have access (auto archive) to all and any emails with the client as a paper trail, etc

jonamv8

3,233 posts

183 months

Sunday 25th October 2020
quotequote all
Yes, very poor for a number of reasons

take-good-care-of-the-forest-dewey

6,679 posts

72 months

Sunday 25th October 2020
quotequote all
It depends. Customer here... I have a few working for me at the moment. I don't care which e-mail they use - prime contractor address or their own.

It's the quality of the work that I care about, not the e-mail address.

stuthemong

2,458 posts

234 months

Sunday 25th October 2020
quotequote all
Company email only.

Insane any other way IMO, just looks awful!

John Wick

4 posts

62 months

Sunday 25th October 2020
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When they leave, you have no comms trail......

vaud

55,703 posts

172 months

Sunday 25th October 2020
quotequote all
take-good-care-of-the-forest-dewey said:
It depends. Customer here... I have a few working for me at the moment. I don't care which e-mail they use - prime contractor address or their own.

It's the quality of the work that I care about, not the e-mail address.
What happens when they screw up and you have no comms trail?

320d is all you need

2,114 posts

60 months

Sunday 25th October 2020
quotequote all
I think it's best to set them up on your exchange/O365/Other mail setup.

Just so you have record.

Although, from a customer perspective, most don't care where the E-mail comes from, as long as the job is done well.

This is where you need to understand/agree if the contractor is working as a white-label engineer or as a pure contractor.

vaud

55,703 posts

172 months

Sunday 25th October 2020
quotequote all
320d is all you need said:
I think it's best to set them up on your exchange/O365/Other mail setup.

Just so you have record.

Although, from a customer perspective, most don't care where the E-mail comes from, as long as the job is done well.

This is where you need to understand/agree if the contractor is working as a white-label engineer or as a pure contractor.
It's a good point.

Contractor acting under direction of the customer, or contractor as part of the companies deliverables?